Shirlie Slack Mitsubishi

Clearly, a dealership is all about the pre-​sale wooing. The POST-​sale service at Shirlie Slack has been a miserable experience. They promise to call back, but do not! They took my vehicle in the shop for 4 days. When I got it back the dash had a Crack that was not repaired. And, I paid to have leather seats installed. They left ONE seat cloth. Who has just one cloth seat? WTH? Now it’s Sunday & they are closed, of course. No one is calling me back! Do NOT trust Shirlie Slack Mitsubishi!
*I WILL delete this review when the work is done — -IN OREGON AS PROMISED BY WALLY since we are moving on Monday.

I purchased a beautiful 2010 Toyota Avalon from them. The dealership was very polite and professional. I highly recommend them.

Sal was originally eager to help, and I told him the vehicles I was interested in. He pulled up several options online that I was interested in, we selected one, he grabbed a key and we walked to the vehicle for a test drive. During the test drive he seemed knowledgeable, answered my questions, we discussed how long he had been at the dealership, he told us a bit about his family, and was even kind enough to allow us to stop by Panera and grab breakfast (my girlfriend even picked something up for him even though when asked he said he didn’t want anything). My girlfriend was prodding about price and mentioned that I was a cash buyer and would not require any type of financing. He said even being a cash buyer the discount would only be several hundred dollars, and a comparable vehicle that they had sold a weekend prior which had been in their inventory for 8 months, only went for $ 500 off of asking. He told us that the dealership fully owns all of their used vehicles with no debt and has no need to rush to offload them. We continued to discuss the best cash price that could be offered on our way back to the dealership and I also mentioned what I liked and didn’t like about the vehicle. I informed him that I was looking for several vehicles for my companies and was ideally seeking a hybrid vehicle and a truck. Upon arriving back to the dealership I saw another used vehicle parked up front that I was interested in. Sal offered to get the keys and asked if we wanted to eat breakfast prior to heading back out. He brought us to an empty desk, and shortly thereafter brought me to his desk to discuss the vehicle we had just got back from test driving. I told him my cash offer and then he disappeared into the office of his sales manager. Realizing that we were thousands of dollars apart (and I assume at the behest of his manager), he asked where I was getting my pricing from and if I could show him comparable vehicles in the price range that I offered online. He proceeded to turn his computer monitor towards me and slid his keyboard in my direction. I conducted an online vehicle search of comparable vehicles, and in under 5 minutes was able to show him several vehicles (from regional dealerships) being sold and offered for thousands of dollars less than the price he was offering. He said nothing further only acting a bit disappointed and immediately getting up and walking back into his sales manager’s office. He came back out with the key to the truck, and my girlfriend and I headed out to take a look.
While inspecting the vehicle, my girlfriend got it and buckled up assuming that Sal would be coming with a dealer tag for a test drive. After several minutes Sal appeared and said that we could not test drive the vehicle as it was a «specialty» vehicle and we would need to be qualified first (I had told him at least 6+ times that I was a potential cash buyer-​the vehicle was a 2012 Ford F-​150 Raptor w/​60k miles), and that if I was not going to pay asking price, it was a waste of his time. He then followed up by saying he could show me some similar trucks that were $ 15k+ less and would probably be more «ideal» or «better» for me. It was at that point I realized what was transpiring, as both he and management were not happy that I was an intelligent and savvy shopper (previously showing them how their vehicle was thousands more than comparable vehicles offered at several regional dealerships). I was very put off by were the conversation had turned and walked back into the dealership.
I sit down back at Sal’s desk and he disappears to back into his Sales Manager’s office, while my girlfriend headed back to service to check on the status of her vehicle. Patty Slack comes out to greet me and shakes my hand, and I immediately tell her how put off I was about not being able to test drive a 3+ year old truck with 60k miles until I was «prequalified». She then proceeds to tell me that some buyers wanted specialty vehicles to have little to no miles on them when they’re purchased. I responded by saying that the truck I was looking to test drive was 3+ years old and has 60k+ miles on it and was far from new and definitely did not have a few miles on it. She then proceeds to ask me if Sal told me about the story of the Ford Lightning, and the person that test drove it and blew up the motor. She told me that she was still traumatized by this story, and I told her that the SVT Lightning hadn’t been produced in 11+ years, and are presently going for $ 8k-​$ 15k max today in today’s market. I told her that I was fully insured and had no problem providing proof of insurance for a test drive. I repeated to her that I was a potential cash buyer, and it didn’t seem to me like she wanted to sell a vehicle to me. She repeated that she did want to sell me a vehicle, however she wanted to show me «how expensive the payments woud be on the truck I was looking to test drive before I test drove it.»

I have edited this review as it is only fair to do so as the information changes. If you take the itme to write a negative one you should do the same when something good happens.
It would appear that the negative experience I had was not the fault of the dealership itself, but with one member of the owners family. Shortly after posting these reviews and contacting the BBB I was telephoned by the General Manager who apologized, explained that this was not the one gentleman’s strong suit and made sure that thing got addressed in as fair a way as possible.
In the end the dealership did the right thing, they are sending the car out to experts at another dealer who is the dealer of my particular car, and I will be receiving a letter of apology from Kirk, for the abhorrent treatment. I hope very much that they have a sit down talk with him as to why this all happened.
Ive changed my scores on this review to reflect the most recent encounter.
The end result of the review is this. If you need service speak to Tim, the service writer, not Kirk Slack the service manager.
Laurie Slack, the General manager was very pleasant to deal with as was her Sister Patty.