Purvis Ford Inc

Upon arrival into a very busy service dept at 10am I asked how long for a State Insp. I was told an hour and half or so. I asked how long was or so because I had an appointment at 1:30pm … I was told I would be finished way before then. At 12 noon I went to ask how much longer and saw my car had not even been moved from the parking lot. The Serv tech assured me I was next in. I asked how long and was told ²⁰⁄₃₀ minutes … At 1:15pm I asked someone else (a salesman) helping a friend of mine to go find my car. He went and told me the mechanic said «tell her it will be done when it’s done». We went together and spoke to the GM. I was going to miss my appointment and could not cxl at this point. I would have to pay a no show fee.
I understand things happen. I would have come back another day.
At the 12 noon mark when I had already explained to the Serv tech I had an appointment I needed to attend he should have notified me. Maybe even before! Maybe I should have been told to come another day.
I have been a customer at Ford since I purchased my car eight years ago. My husband has just purchased a Lincoln and been there for service. This is not the normal experience here. It’s why I wanted to let you know what happened. I have always received the best service in the past!

No rating, this is update nothing!!, now the radiator blew apart and fluid is on the transmission and that needs to be flushed out the emissions went out on other side of car, so in a months time it will be another 4000 dollars, They will bring the grand total for a 2007 Caddie that we paid 13 099.00 for plus a useless warranty of 1800. We have now spent a total of 26,000.00 .
Please do not repeat do not purchase used from them maybe new but definitely not a used vehicle. We will probably have to junk it now there isn’t any more money left!!! They will turn anything back on the consumer, the entire car, entire has been replaced in two years and it is not like it was a cheap used vehicle!!!

The Purvis Ford service department is clean, organized, and the costumer service is great. The tech’s and ladies and gentlemen in the reception are professional and efficient. Recommend for any Ford owner looking for quality service.

Still my place to go for my maintenance and still a satisfied customer.
One item for those who may read this comment. This is not a negative on them, just trying to help someone that may be in a similar situation as I. When dropping off your vehicle, if you aren’t dropping it off for the day but don’t plan to wait at the dealership for it, make sure they understand it. I was asked if I was going to wait there for my vehicle to which I replied no. Using hind sight, it appears the intent of the question is to figure out how much time they have to do the work? My truck was incorrectly classified as a morning drop off-​evening pickup maintenance. I was still waiting I just wasn’t doing it at the dealership. Communication breakdown cost me a an hour or so.

I was looking for a car to buy because my lease was up and I had previously great experiences with them when I got my car serviced there.
When I went into the show room it took about a minute tops before someone asked if I’d been help/​had any questions.
When I explained to them that my lease was up and needed a new car, a representative asked what I was looking for, what my budget was, and what my preference was for cars and then helped narrow down my selection options.
After a test drive it went very smooth with the paperwork and signatures. Everyone was friendly and professional. I had questions (finance, tech questions, and car operating questions) and they were all answered knowledgeably and friendly.
Good job Purvis!

The service was great and I am happy with the work. The checkout was ridiculous. The woman behind the counter was a rude and tried to convince you things that weren’t true about insurance payments and deductibles. After some time, she got informed that what we told her was true. She has no public service skills and makes it all about her. Ruined a otherwise reasonably pleasant experience.

Good service. Friendly friendly and knowledgeable staff. They are there to answer all your questions. My only peeve was the length of time to get a simple oil change. At 7:30am.
I’m still waiting two hours later.

Very professional and knowledgably; we really appreciate your support. Great service Thanks!

Had my brakes fail, a couple hundred miles away, but
took my time and carefully made it back to Fredericksburg, so could have a real expert work on it, at Purvis Ford, 3660 Jefferson Davis Highway. Great
job at a reasonable price. Thanks to the best of the best.

I was very surprised with the excellent service we received at this Ford location. I have been to various Ford dealerships over the years and have steered clear of them for the poor customer service. Berry worked with us and worked as quickly as possible since we had our two year old with us. He was not pushy and tried to get us the best deal. The store was uncrowded thus we got the attention we needed. Everyone was friendly and willing to help. Ken did the final paperwork which went smoothly and well organized. We are very happy with our new car and the experience at Purvis Ford.

I found the updates from the Service Technician very helpful. Purvis updated their service area which looks nice. I’m always concerned over the pricing for the service. I feel as though it may be too high. Although, I did price compare with another vendor and found the price for my F-​15 0120k service was far less expensive at Purvis Ford then this other service center. As for the service on the F-​150, I was informed every step of the way. Overall a positive experience.

I purchased a 2015 Ford Escape. I bought the car on Monday and took delivery on Tuesday. Frank was my salesman and he was great. He put up with me looking at every Escape on the lot. Purvis did not have the exact car I wanted but they found it at another dealership and it was delivered the next day. The process was smooth. Everybody I dealt with was professional and helpful. Purvis also gave me a one on one «class» on how to operate my car and everything in it. It was very helpful as the Escape was very different from my last car. I LOVE, LOVE, LOVE my new Escape. It is comfortable, has a smooth ride and is very quiet. I would highly recommend Purvis Ford and Frank.

so far I have been happy with the service I have received at this dealership. However today was a bit ridiculous. I got in my car and put my hand on the steering wheel and it was sticky! I KNEW it was oil immediately… especially being the mechanic handed me my keys with oil covered hands! Luckily I keep baby wipes in my cars and could clean it off… come on guys get the service department together. It was also a bit unnerving to hear the way they responded to each other in the service department. It certainly did not look as busy as they acted like they were. Very dramatic for men. just sayin’

My daughter and I went to Purvis Ford Used car lot, Sept 1^st, Labor Day. We were expecting a long wait on the process of purchasing a used car. Boy were we wrong. Our salesman was Josh Carnohan. Josh was very informed on the used car inventory. My daughter was given a great deal on the 2013 Focus she purchased. No money down, which was great because she just started a new job the week before. Kathy Smith with finance was a great help. Kathy whizzed through the process with my daughter. I was really surprised how little time it took to drive off the lot with my daughter’s car. Purvis even had toys to entertain my granddaughter while we were there. Many thanks to Josh and Kathy for their great service.

I use Purvis regularly for preventative maintenance and found them to be average at best, but today was an exception!
I brought in my Ford for an oil change and to install the plugs and wires I’d pre-​purchased. After paying $ 200 (and waiting over 3 hours), I inspected under the hood to find a disconnected cable and a wiring harness that had been ripped off its mounting bracket.
When I notified the service manager, they took the vehicle back to fix the issue. When the vehicle came back, not only was the roll of duct tape still sitting on the air filter cover, the wiring harness was crudely taped to the mount without any repair to the harness or plastic connector that had been damaged.
They have just lost a faithful customer that was willing to deal with their upsell tactics and fake friendliness.