La-Z-Boy Furniture Galleries

Although the customer service at the store prior to purchasing my furniture was particularly wonderful, my new chair is not. The chair lacks the clean seams and proportionate stuffing that was represented in the store model. Initially I thought this could be overlooked, however, upon receiving this chair (one month ago) the fabric has began to pill terribly. The chair feels rough and appears different from the fabric swatch shown in the store. I have called the service line to come look at the chair however, I have been informed «pilling» is not seen as a defect and therefore it is possible nothing will be done to appease my disappointment. As my first La-​Z-​Boy purchase this will also be my last. Regretfully I spent 3x more on this reclining rocking chair – rather than buying a rocker at Buy Buy Baby or other similar retailers – and now I feel the money could have been better spent on something else. The quality of this chair is simply nowhere near my expectation.
My recommendation to future customers would be to only buy leather or the standard fabric … I purchased a custom order with more expensive fabric, obviously spending more money doesn’t translate into a better chair. Overall very dissatisfied… I will edit this review once the service technician comes to evaluate my chair if anything else changes in terms of repairing the chair or receiving a credit for something else.

I work in a customer service oriented industry and this is probably the last place I would think customer service would be lacking. Maybe it’s good that they’re closing the site but the employees should retrain in providing great customer service before they set foot in the new store. When dealing with customers, as an employee you should give your customers 100% of your attention, not chitchatting and singing songs with your fellow employees when you’re suppose to be closing the sale. Act and dress professional because you are the face of the company, the first impression of LaZ Boy. Your body language says more than what comes out of your mouth. act like youre happy to be there. Get to know the store’s products and services. That includes knowing how to navigate your computers to close the sale without making your customer wait a long time just so you can update your inventory. I was handed papers to sign with my receipt, but I was not thanked or told the transaction was done. Did I have to ask if we were finished? I shouldn’t have to, but I did have to ask just to be told «oh yeah we are done». If I can give no star I would. The chair was a steal for the brand, there’s no complaint about that, but my buying experience could have been so much better. Get it together guys.

This particular La-​z-​boy is getting ready to move and having an awesome sale on furniture that is on the showroom floor. I walked into the store and was immediately greeted as I and another lady were the only two people in the store. I found two recliners that I liked and debated on which of the two to get. The lady helping was very helpful looking up numbers (because i want two of the same kind) and talking about the two recliners. I told her I wanted to talk to the wife and figure out which of the two I wanted. Well, I waited for my wife to get a break and the lady kept checking on me to see if I decided and not in an intrusive way, just checking. I decided on the recliner and paid for it so no one else would get it since I am buying the one off of the showroom floor. Some of the furniture was wrapped with sold signs. There were about 6 employees there, mostly behind the counter, and the rest walking around. So far it was GREAT. I told them I would be back in about 4 hours and I can’t wait to get my recliner.
My wife gets off work and comes home with the larger vehicle and we go down to La-​z-​boy. Here is where I get upset. My recliner is sitting in the showroom floor, just like its never been sold! I was mad because I bought this chair so people wouldn’t be coming in, sitting in it, using the electric recline and possibly damaging my chair! Not to mention, you sign a piece of paper saying once you purchase it’s yours.
I go up to the front desk and confront the issue, I was given the most idiotic responses. First, I was told I was yelling at the wrong people because they weren’t here this morning. I told that salesperson that all of the same salesmen on the floor were there when I bought the chair. The person who tried to say that even had a conversation with me when I bought the chair. The other saleswoman said there weren’t that many people in the store. I told her all the more reason that they shouldn’t be lazy and my recliner should have been wrapped and put away. It doesn’t matter if 10 or 10,000 people were in the store, it is the point of when I buy something, I would expect for them to treat it with the respect of everyone else’s furniture.
So… I went back to see another chair that was the same color but a mistake. It has a bottom of a vail and the top of a different chair. Hope they tell you cause they didn’t tell me until I noticed something different.
I was still thinking about buying it anyway and like I said, I bought one before. There were two chairs, one was marked 1299 and the other 1274 yet they were both priced at 459. I asked if there was a mistake cause if I can get the 25 dollar difference, I’ll buy it.
She talks to the manager who comes out immediately butthurt and said no, we ain’t losing money on these chairs, I’m sending them to Maryland at some other store. I’m thinking its idiotic to spend the money to ship these chairs. And I said ok, I just wanted to check since they are the same price and he said that he made the prices and they’re what they are. What a doofus.
I didn’t think I could not like this place more then what I did before, but you don’t have to be a prick. Hopefully they are getting a new manager when they leave and that’s why he’s all hormonal.

I started off by looking online for furniture for my living room/​family room. The key factors for me were comfort and then looks, while still still fitting in the space of my apartment. As a first-​time new furniture buyer, I have not been to many furniture stores to compare it to, but I’ve sat in a lot of recliners in my day, and I knew I needed to get a La-​Z-​Boy.
When I walked in, it was about mid-​afternoon on a weekday. I was greeted by a very nice saleswoman who helped me find everything I needed for the living room and made sure I was comfortable with the different options and understood each of them. After picking out several that I though would work, we sat down with the in-​store designer. She helped me plan out and visualize the room, explained which colors would look good together, and helped me pick out other pieces that fit well, and matched the rest of the room.
I ended up spending just over $ 7,000 in the store for a sectional couch, power recliner, area rug, tv stand, extending coffee table, armchair table, a 5-​year warranty, and a few other odds and ends. The couch and recliner are most of that price tag. Most of the items were 10%-20% off for a July sale. I think it is well worth the expenditure to get the quality and comfort I desired.
The service was outstanding. The sales associate even played checkers with my 7-​year-​old son while we were finishing up the paperwork. I couldn’t have asked for a better experience.