Value City Furniture

Worst customer service. It you call and get put on hold just immediately hang up and call another company. Dont give them the chance to put you on hold again. Its what they do. Save time by calling another furniture store.

We purchased a dining room table when we moved to the area a month ago. The rep was very friendly and wasn’t hanging over us like a lot of the places we had been. Surprisingly, the table set we liked was in stock with 4 chairs. The other 2 we had to order. Even if we had needed to wait, it was only a few days before it would have been in stock. We had no issues with receiving the table and chairs. When we went to assemble it, there were some screws missing (a manufacturing issue — not theirs). I called and they offered me the screws from the floor model and that they would order more, just so I wouldn’t have to wait a week to get them shipped in. That was my first wow :) Few places would do that nowadays. The same chair had an issue that week where there was a defect in the wood (again, a manufacturing issue, not Value City’s fault), and they allowed me to do the same thing. My second set of chairs came in on time. One of those chair legs hadn’t been assembled correctly and was missing the internal nut for the screw to catch. Again, they swapped it out for me even though by all rights they could have had me wait for new ones to be shipped by the manufacturer. They took ownership for something that wasn’t their fault. That impressed me a lot! Super easy pickup. Great selection and pricing. Very friendly staff. I’ll definitely be shopping there again!

My experience here was nothing but good. The sales consultant was helpful but not pushy, the furniture was a great value, and delivery was made within one week if purchase as promised. Everything was as ordered.

Bought a complete living room set with a coffee table and end tables that was supposed to come with baskets, that we specifically told the salesperson we wanted. When the furniture was delivered there was no baskets, but the delivery guy said someone would call us from the store. Never got a call. Went into the store numerous times, each time they said they’d call us and never got a call. Finally went in and spoke to the manager, who was very helpful and ordered our baskets and we were told we’d get a call the following Tuesday. Tuesday rolled around, I tried calling the store and there was NO ANSWER! Finally I got a hold of someone today they said that they were in. Really? Thanks for calling! Nice people, but not good at returning calls.