Enterprise Rent-A-Car

Freeport enterprise mislead me and charged me an extra 2 days on a car rental that was a one way one day to Milford mass. I needed to get to bring my niece home due to her fathers emergency surgery. We were already under a pile if stress! Per our agreement I was to rent the car for one day and drop it off at the Milford mass location. Fair enough I did my part and dropped off the car per our agreement before 4. Done. Nope. Now they claim that because that location was closed until Monday I have to pay until Monday?!? What kind of scam is that?! I even called to ask if it was okay to drop it in the drop box and they said yes. But didn’t mention I would be charged for Sunday too! Corporate says that the Freeport location is the only one that can fix this issue and I have called a number of times even the Milford location has tried. Lauren said she would fix the problem then never did. I have been very patient and returned the car when we agreed where we agreed. You made no comment to me that I would be charged for extra days because the drop off location was closed? That’s misleading and basically a straight up lie that this was a one day rental and you know it. Horrible customer service. I have been dealing with this all week and I am done being patient and waiting for them to do what is right. Time for social media.

For business purposes I am required to rent a car for a day or so every month. The branch manager Erik and his entire staff are consummate professionals. They know that a customer’s time is precious and they get me in and out of there as quickly as possible.

Great customer service. I always use this Enterprise when I need to rent a car. They also let me drop off at a different location, which made it very convenient for me.

There’s really only one thing that’s a must for a car rental establishment once they’ve taken your reservation — have the car you reserved on site when the reservation begins. This place FAILED to do so… and I’m not the only one here waiting. Reminds me of that Seinfeld episode Clerk: «I know why we take reservations.» Jerry: «I don’t think you do.»

I haven’t rented a car in years, and never in New York. This industry has really evolved. I was delighted to discover that I could reserve a car online in just a few minutes. Really. It’s true. The online registration process at Enterprise took about 5 minutes. The door-​to-​door pick-​up service was certainly convenient. Luckily, I arranged to be picked up much earlier than when I actually needed to have the car and drive off. A very pleasant, well-​dressed young woman picked me up. .. and then drove around town to pick up two other customers. I was a bit surprised, but it worked out okay.
A few words of caution for out-​of-​state drivers: If you don’t have a New York state driver’s license, make sure you take along at least one major credit card or rent-​a-​car centers like Enterprise won’t allow you to sign out one of their vehicles. A bank debit card will not be accepted, unless you are a licensed New York state driver or you are at one of their airport locations and you have a return airline ticket.