Hertz Rent A Car

Dropped my car off at All-​Hour Collision the morning of Sunday, January 3^rd. It came as a surprise to me that the Hertz fella (Tony) would actually come and pick me up to get a rental while my car was in the shop. And not only did he pick me up, but he was there and waited for us to finish. Folks, he showed up early — when does that ever happen anymore?
Tony, drove me over from All Hour to the Hertz location in Freeport. When I got there I realized that I had my wife’s credit card, and not my own. To top it off we just got married and although she has changed her name on everything, this is one place where she had yet to. This was not Hertz’s fault. Tony tried to talk to the manager, but they couldn’t do it. I do not blame them for not being able to do this transaction in this day and age. So I was about to grab the next train and head home. Tony was not having any of this. Instead, he gave me a ride over to the Hertz in Wantagh — for those that don’t know that is Freeport — Merrick — Bellmore — Wantagh, not exactly the next town over.
When we arrived at the Wantagh Hertz, Tony spoke to the team there and hung around until he was certain that I was all set. The Wantagh guys took it from there, and I was out of there ten minutes later. I special thank you to Tony, for taking care of this situation in the best possible way, and going above and beyond. I hope management recognizes his efforts. Next time I rent a car, I’ll think Hertz first.

still waiting for my refund almost a month I’m I don’t have my refund yet is crazy they calling the store manager they calling they district manager I’m nobodies doing nothing this is crazy.

Only after receiving a truthful review did Hertz «reach out» claiming they «don’t like to see reviews like mine». Well, if they don’t like reviews like mine, they should practice proper customer service AND customer relations. This review is all as a result of $ 12.95, not the money, the principle. No one cared when this was happening, only after the fact.
I have reported the incident to my credit card company, including the story of the schmoozing insurance salesman Robert and the rep was appalled. I have since won the dispute. Again, not the amount of money — the principle of being scammed!
And the propaganda post Hertz added to my review is just that — propaganda. Hertz does not care about its clients — read reviews all over the internet.