Acura Of Fremont

I want to thank both Matt and Tony for helping me out with my car purchase. Matt is very friendly and helpful. He gave me plenty of time to decide what car I wanted to purchase. With Tony’s help Matt was able to match the price I got at another dealership.
I was about to drive away in my new car and I noticed that half the screen on the display was not working. I brought it up to Matt and Tony. They tried to fix the screen and were unable to do so. Tony told me they would take care of me and gave me a brand new car.
Before I drove away with the new car, Matt took the time to explain the tech features on the car. He also help put in a full tank of gas for both cars. LoL
If you come in to buy a car at Fremont Acura please see Matt and he would take good care of you.

STAY AWAY from this Acura dealership especially Sales adviser JUSTIN doesn’t understand English very well, all he thinks of is Money, doesn’t hear a word that your telling him. TOTALLY RIP OFF JUSTIN! GO BACK TO SCHOOL! NEED FIRE JUSTIN OFF HIS JOB! OR THIS ACURA DEALERSHIP will GO OUT OF BUSINESS! Who Hired Justin Anyway? Whoever did needs to wake up and WATCH AND LISTEN How he Communicates to the Customers!

Seriously, how does this place stay in business?
Took my car to Acura Fremont for an oil change. As I was paying the bill, the service advisor (Justin) told me that everything looked good except that the transmission fluid was dirty. Which I found fascinating, because they had supposedly flushed it at my last oil change. When I mentioned this to Justin, he said that was because I had gotten a partial flush, and not the full flush. Really? Even if that were true, a partial flush is only good for 5000 miles?
Fast forward to my next oil change. No way I’m going back to Fremont, so I end up at another shop. The new shop discovers an oil leak coming from the transmission. Coincidence? Maybe.
Unilocal! needs to come up with zero or negative star review for places like Acura Fremont.

This review is for their service department.
My Acura TL SH-​AWD 6MT Tech w/​HPT has the common third gear problem. The transmission is hard to shift into third and sometimes the shifter is kicked out of gear when shifting into third. Quite a few manual transmission Acuras suffer from this, and it’s well documented on any Acura forum.
I took the car in to have a routine service performed and the transmission problem addressed. The service department asked me to leave the car with them and gave me a loaner. Later, I received a call from the service advisor asking me if the tech can take the car home with him. WTF? Naturally, I was surprised by this unusual request and said no. A few days later, when we came to pick the car up, it had over 30 miles of what I can only presume were super fun (for the techs) joy ride miles. It takes a spin around the block to diagnose this issue, not 30 miles of beating your customer’s car.
To add insult to injury, they claimed they could not reproduce the problem and did nothing to fix the transmission issue. Also, even though they kept the car for days, they could not even perform the promised car wash before we arrived for the scheduled pickup.
Clearly this service department cannot be trusted to treat your car with care and respect. If you have a fun car, record your mileage, or, better yet — take your car to someone else.

You can’t get anything better any where else. Now I know why this is the best Acura of West Coast. It’s very beautiful store dealership. specially in the night.
Go and ask for KC, he is the best to deal with. no confusion. very clear deals. What ever he says you will get. I have seen a lot of car salesperson but they sometimes confuse you.
Keep rocking KC

So I came to this dealership for a certain car. I’ve always wanted this car since it first came out but was never able to afford it until now. A man name Jon Do worked with me. I asked if he can go any lower on the price and he did! He offered to sell it for lower than the online price was asking for which was perfect!
Jon Do really wanted to get me in this car. But when we ran my income, my pre approved loan changed drastically. So that day I was not able to leave with the car which got me really heated.
Next day I get a call from Jon saying he got to speak to the lenders and organized a loan for me that fit right on the edge of my budget.
I left with the car the next day! :)
If you come to this dealership make sure to speak to Jon Do, he’s a great guy and will help you get the car that you want.
Thank you Jon Do from Acura of Fremont

Acura of Fremont sold me a used car that they said had «Clean Carfax»
and «Passed Smog Inspection». The check engine/​emissions light (MIL)
came on the drive home from the dealership. It needs $ 6,000 in repairs.
It’s been at the dealer for service for 9 days straight, where I can’t use it.
I should have known when the salesman cranked the radio on the freeway,
when the sales manager neglected me, and the finance guy blocked
my signature on the 2 day return contract that Acura of Fremont has low
regard for customer satisfaction and will risk their reputation to sell
trouble down the road. Now I’m left to investigate why this dealer did not
sign off on the smog inspection pre-​sale.

I was a little nervous at first because this was my first time buying a car and I didn’t have anybody with me, but I had a wonderful experience at Acura of Fremont. I was greeted as soon as I walked through the door. Acura of Fremont has a really fancy looking show room with comfortable seats and refreshments in the waiting area. I was introduced to Scott, who took me to check out the 2016 ILX. I really appreciated that he insisted I take it out on the freeway. Some of the other dealerships that I checked out didn’t seem to want me to test drive on the freeway and they commanded every turn. Scott was kind enough to show me how to use the paddle shifters and explain everything that was going on in the car. He also gave me great advice when I asked about whether I should use regular or premium gas for the car. Scott gave me plenty of time to think and didn’t pressure me. Eventually I got my 2016 ILX in blizzard pearl and it’s magnificent! It’s so much fun to drive and I am over the moon with my purchase!

I’ve been shopping for a car for awhile and had a general idea of what I wanted. Stopped by this place because I was on my way back from the East Bay and talked to Mike for a bit about what I was looking for.
What stood out for me was his style: He was easy going and very knowledgeable. Asked me some questions to get a sense of what I was looking for, what I like, and what I was willing to pay. We did a test drive and what drew me was that I never felt like I was pressured to buy something I didn’t want/​need. This is the best way to sell me on something… present me with the options I have, explain the differences, and let me come to the decision myself.
Once I had made the decision to move forward, we went back and forth a bit on cost and budget. Without divulging too much, we came to an agreeable deal and I have no buyer’s remorse whatsoever.
Other nice touches: Checking up on me later that day to see how I was liking the new car, following up with me a few days later when I had questions on accessories and additional add-​ons for the car.
Overall it was a great buying experience. I would come back again the next time I need a car and would gladly recommend my friends to go here and ask for Mike.

Like I’m not a picky person but I just know what I want. Having said that, shopping for a car is much harder than I thought especially when I had a budget, a type of car I want, the specific color, the specific type Etc. So I looked and looked but none of the dealerships came close to the one here at Acura Fremont .
I was greeted promptly by Judy and she patiently showed us a variety of cars that I wanted and test drove them. At the end of the day, I finally found the perfect car ! Yay !! Thanks to Judy and the staff at Acura Fremont from getting our papers done to insisting us with other services for the car .
Overall it was a pleasant experience from beginning to end !

Great service Dept. Very helpful when told them I need a loaner car for a couple of hours. Trixie was on it right away.
Thanks Trixie.

Bought my new RDX here but then I went in for service and was not impressed at all.
1) Sounds like they do not have any training on Acuralink and what the different things it does, they had to talk to Sales for help. In the end they did not address my issue at all.
2) Took it in to get the Auto Windshield Wiper fixed, it wouldn’t go off, it stayed on all the time in Auto, After I drove away I tested it, same issue, not resolved.
3) Asked the guy to update me on the status, I had to call multiple times to get an update.
4) Got a ride on the shuttle and was given only 5 min warning they would be picking me up.
Sounds from the other reviews this is not an unusual occurrence. I had high expectations based on friends buying high end cars and I am VERY disappointed.

This review is strictly for MIKE.
For the longest time, I’ve been putting off on getting a new car and used my bf’s car. Then I realized, I can’t be doing that forever.
Sooo. I made an appointment. I was nervous when I came in cause I didn’t know what to expect. Thanks to Mike, he made me feel comfortable and he was very knowledgeable. I ended up getting my baby! (2015 tlx named Olaf but he’s black on black)
I LOVE my experience in Acura and I really do love my car.
If you are interested in buying a new car, I would suggest to look for Mike Tran (I think that’s his last name lol)

A salesman was super pushy to us and only let us look at one used car and said he was «only interested in showing us the one car we wanted to take home». I think I should be allowed to look inside a car, and note that I was not asking to test drive any car. Just wanted to look inside and he shut us down right after one. Not sure how this salesman thinks he can sell cars if he restricts me from looking at more then one.
2 stars for the couple days back when I came to look at a used car and the gentleman was super nice and not pushy at all to us and even introduced us to the manager who was nice as well.

This is a review of the service tech but posting late because I just discovered their crappy service and workmanship today. I have a 2009 TSX that was under factory warranty at the time I brought my car in. I brought it in to this dealership to get some warranty things fixed one of them was the rear passenger side speaker being blown and rattling. I brought it into them the first time and they were «not able to duplicate» the blown speaker when i heard it clearly. I brought it back AGAIN to another service tech and he was able to hear the speaker. They went ahead and serviced the car and replaced the speaker.
Ok all was fine. but in the process you have to remove the door panel and obviously need the proper tools to remove the panel. I don’t blame the service adviser as he probably didnt see it and the tech didn’t even tell him since a new door panel would be an enormous amount. The tech was taking a shortcut and likely used a screwdriver to remove the panel and cracked it. As you can see from the pic. its bad and they tried to simply glue the piece back and add double stick tape to make it stay. WTF.
i obviously didnt see it since it was way at the bottom of the door. Nothing i can do now as it was over a year go. The only reason i found out today was because i was changing the puddle lights on the door and saw it. This dealership was the only people to touch the door panel as I’m very picky with anyone touching my car.
Watch out for them. Adviser was fine, but man they need to train their techs more, now i’m stuck trying to put this piece back on the car.

I don’t enjoy writing damaging Unilocal reviews, but I would be remiss if I didn’t share my lousy experience with others who are considering doing business at Acura of Fremont. I ended up in Fremont when I found a very specific used Audi I’d been looking for on CraigsList. For some reason, I thought I could get in and out of the dealership with less BS than if I was buying a new car. This was *very* flawed logic, as I got all the same BS and came away with a car that would be un-​drivable and cost me over $ 1K only a few weeks later.
The organization lives up to the stereotype of the dealership experience – from the hawks (vultures?) in the parking lot to the desperate and relentless salespeople, to the condescending financing agent that ends the transaction. If I could do things over, I would have 1) had the sense to take a day off work to have the car looked at by a mechanic and 2) considered the value of that expensive one-​year service warranty I was offered. I did neither of these things because the car and its service records looked clean as a whistle.
Is it possible that the electrical problems that manifested in only my second week in this used car were not known to the dealership at the time I bought it, or during the 3 months it was on their lot? Perhaps, and that benefit of the doubt isn’t worthy of a second star! Did I try to call Acura of Fremont to see if they’d have a look at the car and make things right? You bet I did, but similar to the experiences of other people who have left reviews, I spent a lot of time on hold, managers were never available, and I didn’t get calls back. At the end of the day, I’d rather give a specialized, trustworthy mechanic my $ 1000 than have my car towed back to Fremont to deal with this bunch of slippery jabronies – even if they were to offer me a free fix.
My Acura of Fremont experience was frustrating and demoralizing. One way to think about doing business with an auto dealership is to compare it to moving or rectal exams, where it’s «well, just be glad you only have to do it once every 5 or 10 years». That’s still too often. Next time I’m in the market, it will be private-​seller or purchased at Costco or somewhere, sans BS. Maybe by then, Tesla or Apple (or who-​knows) will have disrupted this soul-​crushing dealership model and have spared us all the headache.

I walked in to take care of some business regarding my extended warranty. I need to cancel it and you have to come in person. My car was totalled while it was in my driveway. So i guess if u aint buyin a car i get pushed to the side. I walked in at 420pm and was showed the finance office. One lady working with a customer. Went to the receptionist told her i spoke with her on the phone. She went and told the finance lady. So now 10mins later finance lady takes a new customer in and i interupt her that i just need to sign a paper. She says someone will be with me. I can’t wait! I commute do they think i want to really sit here. NO! Beyond irritated.
Update: from 1 to 3 stars. Lady explained to me the person she took b4 me had an appointment. Apparently when I called the receptionist told me I can just come in. I called yesterday also another man told me «oh just walk in and all you need is documentation of mileage. «Whatever just bad communication all around. Still I was there for 30m, there was only one finance person and she told me I could of did all of it by email… sheesh

My 2015 MDX SH was due for an oil change at 10,000 miles so I brought it to thus dealership as usual.
I forgot his name but his desk was the very first one from the right side as you pull in your vehicle to the service area.
I told him. that I only want the oil change to be done but he said u need rear differential fluid change too.
At 10,000 miles? I Googled and lots of the MDX owners said it’s may be needed around 20,000 or higher depends on your daily driving condition.
I even mentioned it to him but all he said was that it will void my warranty if I don’t. It sounded very annoying and uncomfortable as if it will void my warranty right away.
The price to do the job was much more uncomfortable. He said $ 200 including tax to do the 30 min work and the fluid. Holy shit. I found the other dealership price online for $ 150 which he matched but later found another dealership who does it for $ 90
My Lexus AWD never needed rear differential fluid bull shit change for as long as I had the vehicle but Acura seems to made this necessary to make extra $ 200 for the dealership every 2 oil change.
I will never do the rear differential bull shit oil change until I trade in this car and I can guarantee that there will be no one who’s warranty is void for not changing this oil for the AWD system unless the gears are fragile.
Don’t scare the customers to make some extra buck people.

* * * * * I STRONGLY SUGGEST YOU REQUEST AND WAIT FOR ++JON DO++ IF YOU CAN
FIVE STARS for Jon Do was the guy a friend of my parents’ suggested and for him.
He was very busy but we waited for him and he was honest, was patient, showed us the car we wanted (MDX) in a few different colors. He informed us that the grey color we wanted was unavailable but that he’d happily have one shipped over for us. However, he showed us the package deal we were interested in and explained all of the features even though we didn’t out right tell him we were purchasing this car or not.
Another note to add: it was father’s day and he had a celebration and kids of his own but he stayed with us instead of handing us over to another salesman. He did not rush us at all and broke down the price for us and even waited for me to go get my diploma (it reduced our price a smidge! :D)
He followed up with us the following day, first my mom, then myself, to inform us that the car was ready since we chose one that had not been inspected yet. Another note, he came in only because he promised us the car and wanted to go over the features again.
YAY JON! WOOOOO!
* SO WHY ONLY 4 STARS?
1) FINANCE DEPARTMENT. 2) SERVICE DEPARTMENT. 3) EXTRA SALESMEN
In short, I’d recommend
–taking your gossip to the break room
–professional emails (Here’s a link in case you were too lazy to search:
)
–respond to any questions patiently; Generally, we do not work with cars on a daily basis and do not know what we are purchasing and would like to learn and think over our possible purchase before actually purchasing
I’m sure there is more room for improvement but let us take baby steps, shall we?

I would have given them 5 stars but one person just left a bad taste in my mouth
DO NOT, I REPEAT DO NOT
DO ANY BUSINESS WITH PETER NGUYEN. HE IS NOT ONLY NAIVE, UNPROFESSIONAL, DISRESPECTFUL, NO KNOWLEDGE ON CARS OR SALES, HE IS EXTREMELY EGOTISTICAL AND COCKY!
I REPEAT DO NOT TALK TO DO ANY BUSINESS WITH PETER NGUYEN!
Tony Wahab on the other hand and Tin did an outstanding job taking care of me and getting me into the car that I wanted at the right price and financing options available, not only that they found me a cheaper car insurance and worked with my brother and I on a deal on top of throwing in a backpack. Tony answered all my calls if ever i had a question, he went above and beyond to take care of me.
Unlike PETER NGUYEN, who will judge you on your profession, degrade you on the income you make, and talk down on you. He has no business being in the car dealership business, his family must have hooked him up. He is ruining the name and the reputation of Acura of Fremont.