Deens Electronics

Deens Electronics is indeed as good as it gets! I have had to take my Epson Photo Printer in on several occasions over the past several years and every time the care, friendliness, and competency of their service is remarkable! My printers have always been replaced in a matter of a few days, which is extremely important for me, since my business is photography. I cannot thank Syed Hussein enough for his courtesy towards me and his prompt attention to taking care of my needs. My last time there I inadvertently left the cover to my printer. I live a ways away, and when I called, Syed personally mailed my cover back to me. I give this business my highest of recommendations.

I had a wonderful, pain free experience when dealing with Deen’s Electronics. My printer was not working because of some mechanical issue and not only did they figure out what it was, but they replaced the broken part at a minimal cost to me in an hour! Great service! I would definitely go to them again!

I needed repair for my HP Printer — Fry’s Electronics referred me to Deens Electronics in Fremont, CA, for the repair. I took my HP Printer to Deens; they fixed the issues in one day at a moderate (reasonable) expense. The engineer Syed Hussein handled my product. They did excellent work, highly recommended!

I wasn’t happy that the fuser unit on my Brother MFC9340CDW broke after only a fraction of it’s expected life. Deen’s was straight forward in identifying the problem and timely in the repair — going the extra mile to work with Brother to get the non-​warranty part in quickly at no extra cost for me and greatly reducing the printer downtime for me.

Really great service. Communication was great from the start and the turnaround to get my Epson printer back was super fast. I’ve been using it all day today since I got it back and it’s chugging away like it’s brand new! I will definitely come back.

I had a friend deliver my printer for repair at the place on Industrial Blvd in Fremont. Too far for me to drive (needed warranty repair). I typed a letter explaining what was wrong with the printer, carefully boxed it up, and even put it on one of those small personal hand carts so it would be easy to roll into the store.
I then dealt by phone with the tech (or owner, he never identified himself). His English is atrocious and I had to guess at almost every word he said and repeat it back to him. He never read the letter I wrote in which I explained that the printer was still under warranty (and I included a copy of the purchasing invoice for proof). He initially quoted me an outrageous price to repair it when I finally understood that he did not realize it was under warranty. After we got through that linguistic hurdle, it took a week to get a refurbished printer shipped to his store for pickup by my friend. Of course, the hand cart had disappeared into the piles of miscellany that apparently is the norm of this operation. I have tested the refurbished printer and it seems to work. The warranty will expire next month, so we’ll see.
Deen’s needs to hire some customer support folks that speak fluent English. They need to follow the customer’s suggestions, and they need to get that place organized. I have already decided to write off the printer when it fails and buy a new, cheaper one than return to Deen’s.

Deens Electronics is an excellent service center. At a loss when my Epson printer stopped working, I found Deens Electronics on the Epson site as the nearest service center to my home. A trip to Fremont was well worth it when greeted warmly and assured that in 24 – 48 hours I would have an idea if my printer was fixable. Imagine my surprise that within an hour or 2, it was fixed and ready for pick up! In these days of quick recycle, it seems a reasonable idea to think about fixing first and using a printer as long as possible with your working computers. Thank you to all at Deens Electronics.

I was in the middle of a project and suddenly the print quality on my high-​end Epson printer went down to pretty much zero. I had a deadline to meet, and I was in a bit of a panic.
After trying all of the maintenance and troubleshooting possibilities that I could do myself, I went looking for an authorized repair service, and I found Deens Electronics. I gave them a call, and was able to bring the printer in yesterday afternoon.
This morning Hussein from Deens called to tell me it was up and running perfectly. I picked the printer up, plugged it in and completely my project on time. And the print quality? Well, it’s like a new printer; colors are crisp, sharp and stunningly perfect.
I’m impressed with the turnaround speed and the quality of the repair on my printer. And the price was quite reasonable. I’m very pleased with the results.

Great guys. Cleaned my printer. When the problem appeared to resurface, very kindly and patiently walked me through to the actual problem — which turned out to be something that had nothing to do with the printer.
Which would be great enough, right there — but they then fixed another problem that appeared free of charge, and showed me how to fix that and another problem entirely by myself.
Totally and happily recommend this place to anyone.

Deens Electronics may be a bit cluttered and look disorganized, but they know what they are doing and know how to repair printers! Recommended.

I had a good experience with Deens Electronics.
I should start by saying that it was next to impossible to find anyone that could either repair or even willing to repair old printers. I guess parts are hard to come by and there is no desire for such a small profit margin. Besides, new printers are cheap, but the cost of ink is through the roof.
I had an old HP all-​in-​one printer (at least 18 years old) and they were able to repair it for $ 50. They were unable to find the part, however I was able to search the internet and find the required part, so I supplied the part and they supplied the labor.
Why would anyone repair an old printer? …because it uses half the ink the new ones do and it still works great. It will also work when the color ink cartridge runs out of ink, unlike the new printers.
4-​Stars because I had to supply the part. I guess they don’t want to waste the time looking for the part.

Excellent they fixed our Brother MFC printer and very ethnical.
They delivered and the printer works like new.
They do ask for a fee to look at the printer.
They delivered same day service for our needs.
They saved us from buying another $ 600 printer.
Highly recommended. Visit them to fix it and don’t waste $$$ on a new printer.

Excellent service ethic! I called Deens in Emeryville as authorized Epson repair center because I read they were better than Computronix for repair of m Epson printer, even tho farther away from me. My printer wasn’t working at all. The tech, whose name I didn’t write down, spent 15 min verbally walking me thru a fix that I could do myself. No charge. The other places I had called wanted me to bring it in. Also his quote is very good for fixing another problem I’d given up on, the mechanism that feeds the paper. It broke a long time ago and seemed too pricey to fix.

Actually, I’ve had 2 large expensive epson printers repaired here over and never had a problem.

Several pairs of earrings recently fell into the paper feed on my Epson CX7800 printer. (Don’t ask). I was able to remove all but one of them, and discovered Deens when I searched for a solution. They were able to quickly remove 4/​5s of the remaining earring when I first brought the printer in, but, unfortunately, a single bead stubbornly remained inside the printer and required 1.5 hours of labor to remove. I was very happy with the professionalism and service and the turnaround time. My only quibble is that the availability of someone on staff to do the repair is limited due to the demands of on-​site repair requests. Evidently, on some days, the requirement for site service is so great that the technician does not go into the shop at all. Consequently, I had to call every day to find out if the technician was going to be in that day. That is the only thing preventing me from giving them five stars.

They have two locations. One is in Santa Clara. Pretty convenient. They’re cheap and there’s a fast turnaround time.
Make sure to pick up a flyer from them with the 10% off coupon! Definitely recommend!

I stand by my original review, the accuracy, the integrity, etc. I have no idea why a repair shop would keep my original quality printer/​fax/​copy machine, but they did. Maybe because warranty was expired and it still worked brilliantly except for the paper jam that caused the problem.
The Fremont Police would not have put it on record if I was ‘off’ as Pandora ignorantly suggested or after seeing the tampered serial number and spoken with the one owner and threatened to get a search warrant.
and please people, come on, what does a liar do but get plenty of ‘buddies’ or ‘witnesses’ to vouch for their integrity and defame the truth. Whatever one chooses to do is their business, I offer the truth of what happened with my expired warranty quality printer/​fax/​copy machine.
Use it or not.

These guys repaired my printer a while ago. The repair was quick and inexpensive, and the staff is friendly and helpful. It’s been a pretty long time since I got it back and my printer has been working a-​ok ever since!

I have been bringing my printers to Deens Electronics for years, and after reading the review above I found it necessary to comment. They are an authorized service center for Epson but I have never had any problems with them in the past. After over 20 or so printers, I believe I know what I am talking about.
Their customer service is fast, affordable, and they never have done a bad job. I highly recommend them to anyone who needs their printer fixed. The business is run by some colored people and I believe the woman above may be racist and took it a little too far.
They have been in business for over 10 years and I know for a fact that they are legitimate. I don’t doubt their validity, and in the times of recession there are only a few good businesses out there. I am personally surprised that the Fremont Police Department issued threats to the business without an explanation. I question the authority involved in this since it seems like the actions taken in this situation go against the rights of the company.
The way I see the review below, I believe that the woman did not even contact the business to get an explanation, but jumped to conclusions. It is highly possible that the feeder needed to be replaced. Also, it is true that you need to reinstall software with repairs sometimes, so the man below at Deens was correct in this matter, since I have always had to do that as well. I also find it laughable why a printer shop would want to take someone’s printer, especially the one this woman had — it’s not valuable in anyway lol. I think the reviewer maybe a little off…
In either case, I personally have NEVER had any problems with them, and recommend them to anyone.