James Song, MD

I really doubt about the honesty of their service. Just like the other person’s reviews, this place is horrible. Totally waste of time and they just trick to make your pay out of pocket! I think they are around mainly cause the new immigrants and seniors who are easy to fool and don’t use Unilocal!I would give zero star if I could! Shame on you! Ripping off seniors! I wish your will never getting old. If that day comes wish u get the same treatment as your provided to others.

List of Problems:
1. Every appointment takes a minimum of 3 to 4 hours from a yearly eye exam to a follow up.
2. They check your vision EVERY time you visit whether it is a yearly exam, a three month, two week etc. follow up?!
3. The office does not go through the normal channels of submitting a claim to your insurance office and then billing you for the remainder afterwards. Instead they phone up your insurance office and ask what your coverage is and then want their payment at the time of service. So you have to keep track of your family’s deductible balance or you may end up paying extra for services your insurance covers.
So now begins my story. I was told to schedule an appointment to follow up on an issue. The staff dilated my eyes and Dr. Song came in… I mentioned I did not feel comfortable with his office practice of having payment at the time of service rather than submitting through the insurance company first. He replied that was office policy and that he had no control of that (even though it was his own office) ?! Then he said he was very busy and thought I should go see a retinal specialist and threw me out of his office! So even though I rushed to his office after work not only was I not seen, but I was sent home with my eyes dilated for no reason! Very unprofessional! I suspect he gets away with this way of doing business, because he and all his office staff speak both Cantonese and Mandarin. Well, I speak English and can go anywhere. So no thanks!