RadioShack

Always very helpful and just seem to have what I can’t find.

Horrible customer service. Came in on a Tuesday late afternoon trying to get assistance with connecting a power supply to an item. Two men who were both at the register and looked at me with a blank face and did NOT choose to greet me. If you think that was bad, just wait. This is where it gets really interesting, an elderly bald Indian man says «Can I be of assistance?» in a rude voice. Being nice back I calmly told him my situation. Afterwards, he replied telling me that he had no idea what I was talking about and told me he couldn’t help. REALLY? You work at radio shack and don’t know how to connect my power supply?! I will never come back due to the shame and inpoliteness I was exposed to during my visit. Based on other reviews, there is a gentleman named «Anthony» who appears to be of great assistance in general. Unfortunately, based off of picture identification here on Unilocal he was not present during my visit. OVERALL, I WILL NOT BE BACK!

Yes — The Techie and Personal support of Anthony /​/​Has been a God send for Me.
I moved in almost right across the St. 6 Years ago — and — He has helped Me Greatly !!
Thank You R.S. for having Such A Fine Helpful Employee ~
Regards,
Mr. Mac…

My boyfriend and I went here on Friday ¹²⁄₂₆ to fix his broken iPhone 4S screen. We called ahead to see if they provided those services and the approximate duration; they said that the associate who does screen repair was there and he could do it in 2 – 3 hours or so.
We got there around 11:30AM and dropped it off, hoping it would be done by 2PM. We went back after running errands and the associate said the one black iPhone 4S screen that he had tried was not working so he ordered a new one from another Radio Shack location so that he could fix it on Saturday ¹²⁄₂₇. We understood that it was not his fault but he could have at least given us a call to my cell (which we gave to him) to let us know that the screen he had was defective and he could repair it the next day.
Instead, we waited for about 15 minutes when we got back only to hear the news that we would have to come back tomorrow. I understand that it was the day after Christmas and it sure was extremely busy and they seemed short-​staffed but I still would have appreciated a quick call with the update right away. If we had gotten that, this review would definitely be all 5 stars.
Regardless of all that, my boyfriend went in Saturday at 11AM and his phone was fixed with a brand new screen around 1PM.

I came here to add a line to my Verizon account an apple iPhone 5s.
The clerk was knowledgable and got the job done in less than 20 minutes from entering to exiting the store.
The shop had a new modern look.
I would highly recommend coming here for a phone due to best industry pricing and staff that get the job done by going above and beyond.

I’m older and getting up to speed in the world of gadgets would have been MUCH HARDER without the patience and kindness of RADIO SHACK HUB tech staff and support. Everyone in the shop knows their onions. I hear other customers doing their business in Spanish. If I have to wait around, they will even get me a chair AND THEY MAKE SURE I GET THE RIGHT STUFF. It’s nice being a satisfied customer… with a well maintained phone. Handing over a smartphone or tablet to a «repair shop» is very scary. I trust troubleshooting and repair expert Anthony. No reservations at all. I can even watch him work.

Best experience at radio shack of all time goes to the Fremont Store thanks to Tereza & Tik. I needed a cord for my Dre Beats and they assisted me with very friendly & knowledgeable service. Thanks T N T (lol) you guys rock!

I knew exactly what I wanted… small electronic accessories. The store is small, I found my items immediately, paid and left all within 8 minutes.
If I went to Frys Electronics it would of taken me that long just to walk from my car to the store… lol!!!

This RadioShack is located inside the Fremont Hub Shopping Center, here in Fremont.
The store itself is pretty small in size, but I guess that’s the general size of RadioShack’s these days. It’s okay, as long as it gets the job done right, aha. The store carries everything you could need for all your various different electronic needs.
We’ve traveled to 2 other stores before coming to this RadioShack. We were looking for a specific car replacement battery for our Acura car key, and the 2 previous other stores did not have the specific one that we needed. However, once we arrived at RadioShack, it was a success! They had the right one we need.
The price however was a bit expensive, but hey we needed it, gotta have, it’s a necessity… had to pay that expensive price.
Customer Service wise, well let’s just say they weren’t as friendly as they could have been. Didn’t really greet us as we walked in, didn’t really say thank you for shopping here, hope to see you again, none of that was given.
Also, my dad wasn’t sure why they had asked for his credit card number after he had just swiped his card. He had thought that was pretty strange…
Parking is fine at this RadioShack, plenty of parking spaces because it is inside the Fremont Hub which provides plenty of parking.
Overall, make a stop here at RadioShack, and you never know, they just might be the solution to your problem! 3 stars.

I ordered my iphone from here the day that iphone 5 was available and the manager of the store Ali called me the night before and said that I can pick up my iphone 5 in the morning. I had my iphone even before the at&t store opened to the public, which also had a line all the way in the parking lot. They were very freindly and I was very happy with their service.

I’m pretty disappointed. In November I purchased what I thought were a decent pair of ear buds from this Radio Shack. The employee talked me into paying for the replacement plan and said that if I had any issues with them within a year I could bring them back in to the store with my receipt and they would be replaced. Sounded good to me at the time. Now it’s April and of course there is a short in the wire so I bring them in only to be told that I have to file a claim online, which also entails shipping the faulty item via FedEx, wait for the claim to be approved and then wait until they send me a gift card for the cost of the item. In other words, it will be about 3 weeks until I see the gift card and in the meantime I have no ear buds. I had to buy a cheap back-​up pair somewhere else. I was completely lied to so the guy could sell me on the replacement plan. If I ever see that gift card I’m going to get my ear buds and never step foot in this place again. Very unhappy.

Jeremy was very helpful. I had just bought a new phone at a different Radio Shack in Concord and wanted to ask him the difference between that one and the newest version. He was very knowledgeable and friendly. The experience was very pleasant.

Not very happy about this place. My mother purchased a Jambox speaker here for a Christmas present for my father. We were all watching my dad open it on Christmas eve and the speaker was not in the box. My mom went to RadioShack to speak to the manager the day after Christmas and he wasn’t in. So she went back the next day and the manager basically accused her of stealing the speaker herself. My mother has called their corporate office several times without a return phone call from their regional manager (s). She even went to another company and bought another speaker so my dad could enjoy his gift. This company needs to step up and take care of this issue but I am sure they won’t. I would beware of buying stuff from this store unless you can see it in the actual packaging because once there is a problem they have no customer service and the higher ups wont even talk to you.
Update on 12−31−12:
After much persistence and my mom calling their corporate office over and over again, with no response, the store manager called my mom back and offered to exchange the empty box for a new one. My mom told them she already bought elsewhere because she felt bad about the gift so they refunded all her money. I would have given them 4 stars except for all the hassle we had to go through and the lack of follow up on behalf of the higher ups.

HORRIBLE customer service if that is what they call it. Paid for a 2 things to be shipped to the store and paid through gift card/​CC combo. Only got one item. Got charged for 2. Since I threw out the gift card, they cant give that product back to me anyways.
Talked to a man named Ali at the store and it was like talking to a wall. He gave me a number and asked me to call it to speak with customer service. This is the store guy asking me to call Cust Service since he cant help. Customer Service, or whatever the heck that is, is only open during normal business hours. I am not spending my work time dealing with this issue.
So now I have given up on this. I lost money, lost time and had a horrific experience at the store. No wonder they tanked. I would never shop here or at any radioshack ever again. I only even thought about it because I had a gift card.
WORST experience ever. I hope someone teaches their staff on how to talk to customers, especially those that actually pay. Without us, you would not survive. Oh wait, you already didnt survive… very glad that this stupid company tanked.

Wasted my time due to lousy customer service!
Indifferent jerks! I walked in asking for a HDMI splitter they sold me a HDMI selector (totally different device) which I was taking with me on a trip. As soon as I opened the box I found out I was sold the wrong part.
Went back and got a refund then asked for the correct HDMI splitter and was told by the same moron who sold me the selector that Radio Shack did not sell a HDMI splitter.
What a fool!

Most friendly people you can ever find.
I purchased virgin mobile from their store, but that phone was bad so got another virgin mobile very next day. But virgin mobile had very poor service in my office location.
Went there and explained them the issue. They recommended me boost mobile service and happily exchanged me my old phone, as well as helped me till porting my number from virgin to boost.
What a superb service !!!
I highly recommend this store.
Better than other mega stores where you don’t get such customer oriented service.

THIS IS THE MOST AWESOME RADIO SHACK EVER!
because of one man… Mr. Tan!
Yea, love this joint.
Over a year ago, I was DJ’ing at my aunt’s condo for my birthday (bad idea to DJ on your own big night) and I was just starting out and unfortunately, didn’t have a very important adapter/​DI box. Very very bad.
Tan totally helped me figure out my inputs and get the right adapter to go from xRL to quarter inch. Totally saved my life, my party, my 22^nd birthday. WOW, what a guy.
I came back a few times to get other goodies and what not but wow, great guy.
Highly recommend this shop!

They don’t know jack about MACs!
What a bunch of morons. And zero customer service. I went in for a firewire cable. Not too complicated, right? I told the sales guy that I needed to transfer files from one mac to another and he showed me the cables they had, to which my response was «I don’t have any ports that match that». He tried to sell me a 4-​prong cable telling me it was standard.
I went to the car and grabbed my laptop to show him and he COULDN’T EVEN IDENTIFY WHERE THE FIREWIRE PORT WAS! Seriously. I pointed to it and he told me that what I was pointing to was just a regular USB port. I don’t think so. On top of it all, he didn’t even attempt to hop online to look up anything to try and find a solution for me. Maybe they had something there for me, but he made no effort. In fact, the guy who he was helping before me… he told him to go to Fry’s. The store was slow, there were like 5 sales guys in there, but nobody made any effort other than sending me and another person to a competitor. Plus, his attitude was pretty flippant. Maybe it was because I was a woman. Or maybe it was because he was an ass. Who knows.
What a joke. A perfect example of lazy sales people and no customer service. No wonder retailers are suffering so much right now!

When one goes to buy electronics, one can easily find many more options besides Radio Shack, such as Fry’s Electronics who is notoriously known for being cheaper, or even Wal-​Mart whose minimal selection grants cheaper prices still.
So it’s not the availability of products, as it is a relatively small store (especially compared to Fry’s), and it’s not the prices (you can easily find cheaper places, of course there is the occasional sale that actually undermines others), but their service is supreme.
Nearly every time you enter, you will be greeted, and if you look like you have trouble with something, more often than not they will approach you (sometimes like a ninja) and help you with whatever you need. And they’re not all sales oriented either, I have seen them take returns with smiles and extremely helpful service. For myself personally, they took back a return of which I purchased a Playstation 3 Dual Shock controller, and decided that a rumble feature was not worth the price of a brand new controller and $ 5 extra, but they took it back as long as you have the original packaging, receipt, and it is within 30 days.
In summary, if you’ve got questions and not too picky on prices, this is the place to go.