A Better Bed: Fresno Mattress Factory and Bed Store

We were basically conned the guy is a great sales man but he will tell you whatever you want to hear. We paid over 450.00 for what was supposed to be memory foam and we paid in advance but he never even started to make it until we kept calling then he threw together whatever he could find and gave it to us. Not memory foam! Not 450.00 worth of mattress. Ridiculous

I can’t say enough about this business !!! I purchased my natural latex bed from Bill at The Better Bed about 10 years ago after having gone thru two different commercial brand spring mattresses. The bed is fabulous and oh so comfy. I am moving out of the Fresno area next year and recently decided to have a little more work done to the bed before I leave the area .Bill added a zipper duvet on top with a latex/​foam insert to make the bed even MORE yummy. It is now PERFECT !!! Very luxurious yet very supportive. I have a bad back and NEVER wake up with a sore back with this bed. On top of everything else, once the duvet was added the overall height of the bed was taller than what I wanted. Bill gladly made me a new box that was shorter in height at no charge. You don’t find customer service like this very often these days !!!

I got a phone call saying they had my foundations ready! WHAT!!! A year later! But OK, I’ll take it. He came all the way to L.A. and fixed it up for me at no charge! He was very apologetic and I believed he meant it.

01/​07/​2012: After doing a lot of web and in-​person research on mattresses, I went with my wife and kids to A Better Bed tonight. Bill was very helpful (over the phone and in-​person) explaining and showing all the different mattress layers and how he constructs his beds.
We asked our questions, laid on some beds, asked more questions, and then placed our custom bed order (he even worked with us to build us a mattress to address the fact that we are chemically sensitive to non-​natural materials… per our doctor’s request).
So far our experience is great!
Positives: We experienced great customer service, we’re getting a custom-​made bed, the bed is made here in the USA, and the price was the same as the least expensive Chinese-​made beds from big mattress stores.
Negatives: Bill’s showroom is not the cleanest (because it shares the same large room as his manufacturing facility). I did remind my wife (when she pointed this out) that I guaranteed she’d be horrified if she saw the facilities and conditions all other mattresses (Chinese-​made) were made in!
I’ll edit my posting along the process of receiving and sleeping on our custom bed.
UPDATE 01/​14/​2012: Wow, picked up our custom-​made mattress tonight… only a week after ordering! Mattress is perfect and we are looking forward to sleeping on it. Will update after a few months of sleeping on it.

Fifteen years ago I bought a mattress from this company. It’s an awesome mattress to this day! Passed the smaller mattress on to my son and bought another mattress somewhere else three years ago. Within the year, the bed had broken down. When we went to the other store to use our warranty the store was gone. So today, we go back to a Better Bed and we ordered a new mattress. This company makes all their own mattresses and they guarantee them for the life of the mattress as long as you own it. Paid half of what we did for the other mattress. Great, down to Earth, honest customer service. Excellent, trustworthy company.