Caliber Collision

Never. Ever. Ever. Will I use this place again. Not only did it take WAY longer than they originally said, they gave my car back to me worse than when it went in. They broke my back-​up camera! Then they told me that they didn’t do any repairs near or around my back-​up camera, so it couldn’t be their fault. REALLY?! Because when I took my truck in, my back-​up camera worked. I got it back, and it’s broken. Now I have to pay an extra $ 400 to get my camera fixed somewhere else. Plus, all of this time without my truck and now it’s back in the shop AGAIN! Seriously. Don’t go here. I should have erred on opting out of this location when I saw all of the bad reviews.

Don’t do it! Just don’t! Especially if you care for your car.
I decided to give this place a chance after reading the mixed reviews, plus the fact that my insurance offered $ 100 off my deductible to go to one of their ‘preferred’ locations. I now regret it 100%.
Before my car went in: It was hard to get return calls at first (before my car was in the shop) to get status of the parts that were ordered. Finally, after almost 2 weeks I called again and asked after all this time why aren’t the parts in, someone finally realized that the parts were already in!!! They wouldn’t say when they arrived.
As my car was in: I called a couple times checking status as I knew it would take 3 days to repair. Sergio’s did a fine job updating me. Their ‘text updates’ is just stupid and useless as it doesn’t give any updates until it’s done.
Picking up my car: Was supposed to be done on a Friday but due to «damage» done to my rim during alignment, had to wait until Monday. When I picked up around 5p on Monday, I signed, reviewed repairs, gave them the insurance checks, then drove off. THEN my car started bouncing as I drive over little bumps. Long story short, I took it to the dealer to inspect. Caliber locked up my struts. When my insurance inquired and requested to get them fixed, they said no and it was due to wear and tear!
I have an older luxury car, but have never had this problem or symptoms before my car went in, even after the accident.
Sergio did do a good job answering my questions and calling me back when requested and the exterior repairs were done fine. Now I have to attempt in getting my insurance to get the almost $ 1k struts fixed because of their mess up!
Never again!

Was referred to Caliber Collision after being rear ended on the freeway, and it was an excellent experience. David (the mechanic who I primarily dealt with) and the rest of the Caliber team were very helpful and went above and beyond to make sure I was taken care of.
David called and personally updated me during each stage of the process which helped ease the tension throughout a very distraught situation. When I picked up my car, the team assured I was satisfied with the outcome and were happy to make good on the very minor issues I noticed.
Would definitely recommend this company and team to anyone who finds themselves in need of collision repair.

My car has been at Calliber Collision after my four accidents I’ve had over the years. First time it wasn’t my choice to go there, but it was a great place. The last three times I’ve always had the same Service Manager – David. He always goes above and beyond to help me out when I have to bring my car in. Communicates well with me in the status of my car. And makes sure everything is back to the order before I pick it up. I will only return to Calliber of David is my service manager. Best service. Thank you David!

We had to take our car into for repair. The service was excellent from the check in staff to the estimator. While we waiting for it to be repaired, the communication from Caliber was continuous via text which we really appreciated it. Caliber completed the repairs on time and the job was excellent. We also like their life time guarantee. We were happy with the service from start to end.

The bad reviews were right. After taking car here, check engine light came on. Service advisor Sergio didn’t want to help the situation at all. Took the car to jiffy lube because service advisor insist it’s an oil change. Nope it wasn’t. Took it to Nissan, it was because of their workmanship. On my 3^rd time here, was finally helped probably because it involved a higher authority within the company and there were other customers in lobby, that they clearly didn’t want them to witness how poorly they treat their customers. My bill will now be sent to my insurance for reimbursement. Something that could of been resolved so easily by this company the very first time. Instead they had me run all over the place upset, trying to figure out what to do about the problem they caused. Everytime I came in, service advisor basically gave me excuses and gave me the boot. To top it off, my 2^nd time returning, there was a man in rage in the lobby because clearly something was wrong with his car as well. And while waiting in the lobby I overheard a few ppl calling in complaining as well to their receptionist. Smh. This is so wrong!
If your insurance sends you here, demand to go to another place, it’s highly likely you might be treated like me. Save yourself from the run-​around and possibly more issues on your car. I should of never gave them business after reading the bad reviews.

Caliber has now taken care of my car twice and both times the service was exceptional. Regular text showed up on my phone letting me know progress and the timely completion helped me to get on with life. Chris was the Caliber person who guided me through the process. Chris explained the what, how when… and worked hard to make sure that I was comfortable with the service. Caliber and Chris earns 5 stars!

Really happy with the service provided. I have used Caliber twice because of damage to the front end of my car. The first time was because I was referred there by my insurance (safeco) but the second time I requested my estimate and repairs be done there because I was very happy with their work.
The most recent time I received text message updates, which was neat. Best part is my car was finished two days earlier than expected. Pete worked with me both times and if my car is ever busted up again I will be back and would refer friends there.

I was a bit concerned after reading the reviews, when I gave the go ahead to have my car delivered here. But all went well. Paul worked on my vehicle and provided updates every Tuesday and Thursday. Very happy with the results. Have had the car for about two weeks now, since being finished. No problems and drives as good as the first day I got it.
Paint is flawless and the assembly is solid. No issues here.

Do not go here!!! I was referred here by my car insurance company, after a wreck. I assume, since my insurance company was recommending them, that they would handle my claim well. This was not the case. I was informed by Anton, my appointed service representative, that he was going to give me five star service, and at the end of my five-​star service, he wanted me to give him a five star rating. I gave him my phone number, authorization to text me, I also furnished him with my email address. He told me that he would keep me apprised of when the parts would be delivered, and he would be letting me know when I could have my repairs done. Two weeks went by, and no calls or texts or emails to update me on the status of my parts. I had to call and find out when the parts were to arrive. I was given a tentative appointment to come in and have my repairs done, by a receptionist. I asked that I please get a call back from my service representative to verify that all the parts were indeed there, before I got my rental car and brought my car down. She blew me off and told me that they wouldn’t have made me an appointment if all my parts weren’t there. Again, I insisted that they verify that all the parts were there before I came down. Sure enough, my parts were not in the facility when they made my appointment. So, more time goes by, more phone calls on my behalf, finally all my parts are verified, by myself, that they are in the facility and the repairs are ready to be done. The morning I was to pick up my car, there was nobody to greet me, I was told by the receptionist to return my rental car and then come back to get my car. Again, I had to wait around, so that the service representative could come and greet me, I told him I had to leave to go to work, and I couldn’t hang out any longer. By this time, it was close to nine am. I got in my car and headed to work, and then I realized, the interior work had not been completed. The visor was still hanging down in my face as I attempted to drive. I called them on my phone and they said «oh well just turn around and bring it back and will do it right now.» I informed them that I could not just turn around as I had already made my way across town to work. They then informed me that they would send a repair person to me to complete the interior work on site. I made the appointment for a few days later, and sure enough, nobody shows. So, I wasted half my morning, waiting around for somebody to come and meet me to complete my repairs. When I called that day, I spoke with a receptionist from out-​of-​state, that told me at the shop isn’t even open on weekends, I must be confused. When I got a hold of somebody at the shop on Monday (mind you it was 10 am) and no one from the shop had bothered to call me to apologize or reschedule, I was told that the repair person they had assigned to me had to take his kid to the hospital. I asked, why didn’t anybody call and just let me know, why couldn’t I receive a text, or an email? I was offered no apology for spending three hours of my time waiting around. I was told that I was a heartless person for not caring about this person’s kid that they were sick and emergencies come up. I am still battling with the company to complete my repairs. I have no faith in them, and I would rather just take my car somewhere else. They are not trustworthy, they are not satisfaction oriented, I would suggest, in fact insist, that you find somewhere else to take your car. This place is the pits.

My first encounter with Caliber and so called service advisor Paul Brooks was rude, disrespectful and had no customer service skills what so ever. I didn’t agree with the estimate he did so had my insurance send an adjuster out and they agreed that more repairs were needed.
Dropped my car off with the estimate provided by the Hartford and Paul chose to ignore that and didn’t fix anything. When confronted he agreed to do the repairs but wanted me to come back another day. Already wasted two days on a two hour job.
I will never recommend them to anyone and will also tell them not to deal with Paul Brooks. If he were a representative with my company he would be on the street. The receptionist even agreed that the proper repairs were not done and it was visibly noticeable.
Michelle, the very nice lady at the desk should spend sometime with him and train him on customer service skills. Thanks to Michelle for her kindness, professionalism she deservers recognition.

I was a little worried to take my car here because of the reviews but out of all the places that were on their list this one had the most decent reviews. I asked people as well and the people I asked had nothing but great thing to say about this place. I only worried because my deductible was extremely high and I didn’t want to pay and have problems. Needless to say this place went above and beyond my expectations! To be honest, I really didn’t have any expectations, I just wanted my car back in one piece with no problems. Not only did I get my car back when they said I would but it’s beautiful and the detail and craftsmanship is awesome! I was worried about paint drips or crappy detail, but nope it looks awesome, paint matches exactly, panels and bumper looked brand spanking new. Almost makes the rest of the car look blah. Chris was the person who helped me and he was awesome. They consistently checked in with me and were very good about explaining the process and what to expect. Not only did Chris keep in contact but the front desk ladies also followed up. The process was easy from start to finish. Not to mention their work is guaranteed for life on the items that were fixed. BONUS! And the gurantee is in writing! So I am sorry some people have had bad service here, I really am, but I have nothing but great things to say about this place and their employees. I would definitely recommend this place for repairs.

Repairs went well and they really took care of me so it seemed. There is no reason why paint where the car was worked on should start peeling 6 months later. I had two huge areas on my bumpers that were peeling. Worst paint job good money could buy. Thank God it was covered under warranty and I didnt have to pay out of pocket again.

I took my 2006 Acura TL here because Ameriprise (my insurance) referred me to here. I read a couple of the reviews before I agreed and they were fine. Wrong… First, the collision center didn’t know where my car was «monday» morning. (tow guy took it back to his yard… fml). They figured out how much it’s going to cost and sent the estimate off to myself and my adjuster. I had some unibody damage (code for frame damage) and rear bumper replaced and front bumper repaired. My exhaust system had to be replace also because it was «bent» or «scratched» and Acura only sells the whole piece for the «right» exhaust. I had to pay a $ 400 deductible and I’d have my car Wednesday or Thursday. I came in to check on my car and ask a few questions since I was new to collisions (new, not dumb). I asked what unibody pulls were and they wouldn’t tell me it’s «frame» damage (since this makes the car almost useless in resale. Anyways, I get the car back and when I first inspect it, I see a ton of problems. It was 5:30pm on a Thursday.
#1, the paint color on the front/​rear bumpers were off compared to my quarter panel (they claimed this is normal and that even factory ones don’t match. While I do believe this, it was WAY to off for me to leave it alone).
#2, the rear bumper wasn’t installed correctly. If you opened the trunk, you could see that it wasn’t installed all the way in. The panels also did not line up! Some parts stuck out a lot… (still does) They claim they can’t do anything about it.
#3, the «frame» wasn’t pulled correctly since you could push down on the rear and the trunk would move up and down! They claimed this is normal. it is not. My sister-​in-​law has a 07 Acura TSX and it does not do this. (they fixed it)
#4, the car pulled to the right a lot. I could do lane changes with no hands on the steering wheel (front right also got hit when the car was rear ended)
#5, The front bumper lines didn’t line up with the headlight etc. Shows they just repainted the front bumper and nothing else. I had them adjust it and it was somewhat better now.
#6, suspension noise. If you read the review about the 2005 accord, it’s nearly identical. My car makes stupid sounds now. They claim it’s bushings and it was that way already. They wouldn’t do the repairs as the insurance company also believes it’s not accident related.
**UPDATE: This is confirmed to be accident related by Fresno Acura and my whole rear sub frame assembly is bent causing the rear-​right upper control arm to rub (causing noise). Great… how does a collision center miss this? I’m having this repair done at Acura.
#7, the mud guards weren’t removed when they repaired the rear bumper. So there’s lines on there when I remove the mud guards. Not a big deal since you can’t see but something I saw.
There is more but I can’t remember so I’ll leave it at this. If you still take it here, I have no idea why… Note, I paid 0 out of pocket on my repairs and I feel like I wasted at least 8 – 12 hours of my time dealing with these people, driving back and forth, getting rentals and getting gas for the rentals. The hertz people know me by name.
One PLUS that I will note is that Bill was amazing at getting my issues addressed. He is the production manager (not a service adviser). He looked at my paint mismatch and fixed it immediately. He gave me a voucher for a rental and I was on my way. He took care of all my issues on the spot with no questions asked. The service adviser (whom I won’t name) dodged me any chance he could. The only time he was helpful was when I gave him a horrible review on the followup phone survey. Sadly, the service is still horrible. I’ll probably get a call after writing this long, negative review but whatever.

Well I was going to give three stars after the regional manager called me and apologized for the incident that happened at this place, but after i got home, I reviewed the paperwork and realized that someone at caliber collision had taken my car for a 17 mile joy ride. The repairs were ok but the experience was piss poor.
I was called on a Monday that my car was ready for pick up. I couldn’t make it on Monday because i had to work, so I went on Tuesday. With only 15 min to spare before work (I work graveyards, 12 hour shifts) money in hand, they would not release my vehicle, because they didn’t have the paperwork right on there end. NO ONE at Caliber Collision would take responsibility, as they kept telling me it would be ten more minutes. Being now 45 minutes later, i was late for work, so i left.
I don’t know what made me more upset, the fact that nobody at that shop wanted to take the responsibility for the paperwork being sent to the wrong place or the fact that my car had 17 more miles on it when I got it back. I get it, you have to move the vehicle while doing repairs… but 17 miles… really…

I was rear ended and took my car to this place to fix it. When it was returned, the rear quarter panel was not aligned properly and my car, a 2005 Honda, squeeked from the rear end like it was an old automobile. They told me that the rear bushings were wearing out but would not give me anything in writing. I then had the dealership inspect the car and it turns out that my rear arms and suspension were broken. I had the dealership fix the repairs and when i called the customer service rep for Caliber and he downgraded the situation and told me that they did not do alignments there. What kind of an auto body and repair place misses something as big as a cracked suspension… Save your time, money, and headaches and go somewhere else.

My vehicle needed a lot of repair after I hit a bear. They called me with updates on a regular basis and the car come out perfect. Highly recommend.

We have been here twice and each time they did a wonderful job. Chris and the rest of the staff were very friendly and helpful.

Was hit by a truck and his insurance company sent me here to repair a damaged hood and headlight. Insurance also paid for three days worth of a rental car. Caliber ended up getting the wrong part in and it took an additional day but they agreed to pay the extra day of the car rental if the insurance did not cover it. The car came back in beautiful shape. Looks brand new. Customer service was good.

This was my first experience with this, or any auto body shop for that matter and it was a great one. They told me it would be 3 days for my car to be finished, ended up being 4 only because of scheduling conflicts, but it was ok as I had a rental car. I worked with Phil and he was very good at keeping me updated. My car, the Silver Fox, looks fantastic… as she did before a gentleman hit me in the parking lot. Nice work and staff, thanks