Mor Furniture for Less

Ma was our sales associate and he was very friendly, patient, and extremely knowledgeable when we purchased our bedroom set. We will be coming here for all our furniture needs. Thanks Ma!

Sale associate Ma has excellent customer service and very professional. He is the man when it comes to furniture for your new home, very knowledgeable. Every time I shop here, he never disappoints me. Love his G-​Q outfit.

I love this store why with the great help by one of their workers i think his name was ma. My only plan when i enter the store was i was only going to browse and see what are my options. Until ma asked if i needed help and of course i couldnt resist his opinion. He showed me a few set of couches. And i instantly feel in love with the one i purchased. The couches looks perfect in my little apartment. Thanks to him i dont have to waste time at the other furniture stores.

I recently came here in search of a new bed mattress and a new sofa set. I was greeted by Ma at the door. He was very professional, which caught me by surprise. He was extremely knowledgeable in all facets of furniture. I ending up purchasing a Tempurpedic Tempur-​cloud supreme and a sofa set. Both were delivered on the same day! I am extremely happy with the quality of service that I received from Ma. Be sure to ask for Ma and you won’t be disappointed.

Canceled an order and have been waiting almost three weeks for my refund. Keep calling to check on the status of my refund and just get blown off by unhelpful associates who could care less. Would not recommend to anyone. Buyer beware!!!

The only reason I’m giving this place a star is because of their snack section!
By far the worst experience I’ve ever had!
1^st a living room package we selected… the majority of the stuff offered was not available. they had to give us alternatives
2^nd we supposedely went over our bill (which was close to closing hours so everything was being done in a hurry) and realized when I got home that they had charged us 100 extra
3^rd. My husband went to pick up our living room set, bed set and mattress to be told they only have the living room set… and that the dates for the rest of the pick up was on the receipt. which was never ever told to us!!!
4^th. To make matters worse when my husband arrived with the living room set I noticed they gave us the wrong things augh and were missing an item!
Worse worse thing ever
Now we are bed less until the bedroom set arrives!

I would’ve given them 5 stars… however when I ordered a dining room I was told one piece was backordered. I was okay, fine. I paid for a 6 piece set as a whole. I finally receive the last piece two months later, only to be hit with a bill the following month for the last piece that I already paid for! I was given the run around by the customer service rep, ruby and was told the charge would be lifted in two billing cycles. I still had to make a payment so my credit wouldn’t be affected, on something I already paid for! I receive the third bill, thinking the charge would be cleared, and nope! I call them again and at this point they say they haven’t received paperwork from me and the rep who helped me previously wasn’t there and she was the one who had to help me. How convenient. I never had a problem with MOR until now. I will never shop there again and I will be reporting them to the BBB!

Tony was a great help at the Fresno store! He was knowledgeable and let us look when we just wanted to look. Go see Tony at Mor!

Tony Yang was a great at helping me find a good quality bed for me, great customer service, very good attitude and is glad to help with anything.

Tony and Hue were awesome. They were very knowledgeable and patient with us. We’ve bought from Mor before and the delivery was just ok, but the sales people were good. Hopefully the delivery this time will be much better.

Horrible! Horrible! Horrible!
Good side: We have purchased several couch sets from them and have been pleased. This is the only product to buy there.
Bad side: Horrible customer service, horrible delivery experiences and horrible bedroom furniture!
We have bought two separate bedroom sets and both are built cheap and they will not last a move. Factor that these sets will not be forever pieces of furniture. Drawers are made with cheap stainless steel tracks, etc. Our daughter’s bed frame is very fragile and we didn’t discover this until they delivered and they have a NO return clause.
Our last experience: We bought a boys bedroom set and when it was delivered, the chest was damaged. So, I called and set up a time for the next week. They text me that they would deliver between 8pm and 12am! I am not kidding! I called back and told the lady, NO WAY! What happens? A man calls me from an out of area number at 10pm! What kind of company delivers furniture to a home at these kind of hours in crime ridden Fresno? And, they hire contractors! The delivery men are not Mor Furniture employees! We don’t know if they even had a criminal background check and when they call, they don’t tell you they’re from Mor and as we found out, it’s because they’re not! So, they expected us to let some stranger in our home at 12am in the morning! Who stays up that late when you have kids that go to school! I wouldn’t want a stranger in my home at 10pm to midnight!
So, I told the unknown man no and I called back the next day and the lady tells me they can deliver a week later! Horrible service! They ruined my furniture and they would not accommodate me! So, they text me from 2pm to 6pm. NOPE! Didn’t happen! I called the store and they told me they’re running an hour and a half behind! So, that makes it 7:30pm on a Sunday! I wasted my whole day waiting for them and they didn’t have the courtesy to call and let me know of the delay!
I will never shop there again. You can find decent couches if not higher quality at Ashley Furniture. There, they don’t overwhelm you when you go into the store and give you your space. Never again.

Great service! Free cookies and popcorn! Movies and music videos! WOW! Make sure you walk thru the entire showroom a couple of times. Second time around you will see it in a whole new light.

My daughter bought bedroom set on Saturday. Delivery schedule was Monday between 4−8pm. Monday mid morning they changed schedule without asking her to 6 – 11 pm. Well she accepted because only that time frame was open.
Now Monday (yesterday) they didn’t call until 11:30pm. They were 5 minutes away from my house.
Do you want let strangers let come in the house 11:30 at night even they are deriver furniture.
Such an unprofessional people work there.
If I could put 0 star I definitely would.
Wasting people’s time. Sucks.
Update after spoke with customer service
Last night was 30 minutes delay. Well can’t you guys let customer know way before that?
I called 9:15 this morning. There were no openings today’s delivery I understand it.
But I couldn’t even pick a time for the after tomorrow’s delivery. They pick your time. Finally texted me 5 hours and 15 minutes later.
They need to do something about delivery.
Or we’ve got free delivery that’s the reason why they treat us like this?

I bought a beautiful leather sectional at Mors and received the best customer service while doing it. My sales rep was Huge who was nothing but patient and helpful then entire time! See you soon Huge I am going to need a coffee table to go with that sectional.

Really incredible! After a bad experience across the street at Lifestyle, I was so happy I didn’t buy anything over there when I found the exact same table here at Mor for $ 350 less! Not to mention the incredible customer service (a rarity these days). I ended up getting almost everything I needed and I couldn’t be happier. Patrick and Erica are awesome! Service with a smile, great prices and discounts on top of that?! Go here first!

Love this store! Have been a happy customer for over 7 years and counting! Ask for Wade and he will find the right deal for you!

I ordered a bed frame. They rescheduled delivery twice on me. Once it was set up I noticed a giant scratch on it. It’s been two weeks now since I’ve reported the damage and Mor continues to fail to show up at their designated delivery times. I was scheduled for an afternoon delivery today and someone just called at 9pm to say they were down the street and still have not showed up. The sales team was good, delivery is terrible.

Wade helped us find the right couch! Even with a color that wasn’t on the color swatch. His knowledge on inventory helped us get the product that we wantedn
Thanks Wade!

Haven’t even bought my furniture yet, but tried to buy a month ago… there is a reason for so many low ratings! Today was the third time was order was pushed back and when I tried to complain, cause it messed up a gathering I had at my house, they said «please let me have you talk to your sales rep»… both times on hold for 20 minutes to ultimately being hung up on… unless you can walk out with your product. … I wish you all luck!
Going out now to other stores to find something else… I can’t take this company seriously

I really like this Mor store… they have a HUGE selection of furniture for every home and lifestyle.
I have bought furniture from here before and it has lasted a long time.
I was recently looking at pieces to add and decided to do some window shopping at Mor as well as other stores. What I like about this store is that they bundle items. I just assumed that every place bundled until a recent trip to another local furniture store.
When I walked in, I was immediately greeted by an associate named DJ. Surprisingly, he was the salesman that sold me my other pieces. I was quite shocked because in this line of work, employees usually come and go within a short time frame.
Last time I purchased a piece here, I got an amazing deal. The item I bought was marked down from $ 1,200 to $ 149!!! When I saw the tag on it, I thought clearly it has to be defective. I looked that thing over with a fine tooth comb and could not find more than a MINOR blemish. I told DJ that I wanted to purchase this immediately!!!
I know there are some people that say ‘yeah, yeah, yeah, you probably didn’t get a deal, places mark stuff up all the time’ but for this piece I bought, you couldn’t even purchase at another store like Target without spending a few hundred dollars. DJ couldn’t even believe the price and said that it had to be a mistake, he even called the manager out to verify and the manager said it was good to go. Could it have been a sales tactic, maybe… but I don’t really care because it was too good to pass up!!!
We were written up and outta there in no time. I chose to take delivery that day and the workers were kind enough to help with the loading.
On my most recent trip, I did not make a purchase due to be indecisive. They had a great selection and some really good deals. I had to fight the impulse buy when I saw that they are currently offering ‘Super Bowl’ deals with 10−20% items as well as offering a FREE 60″ TV with some of their living room sets… a Samsung, so a good brand.
I will definitely come back here when I decide to buy.
As a plus, they have popcorn and refreshments for you to enjoy while you browse the showroom.