Ooh La La

I have been shopping at LOLA for about a year now. They always have great sales and great selections. The staff is the best here. Every single employee has the greatest customer service. When I am stumped on an outfit or need some type of help, the girls are always willing to give me their input. I had a bad experience at their sister store, Ooh La La, recently. I am not one to complain, but the customer service there that day was just awful. I went back to LOLA and they were so understanding and compassionate with how I felt. The manager immediately apologized, called Ooh La La, and let them know the issue and I was given a gift card for my next purchase. I felt the manager and staff went above and beyond to keep me as a happy customer, even though they weren’t the ones performing horrible customer service. I definitely will continue to shop and support this local business.

Meh. Like many of the other reviews for the store Lola, I too recieved sub-​par service. Me and my mom were meeting someone and she happened to already be in this store shopping. We walked in to what seemed like and empty store aside from a couple browsing and my aunt whom we were meeting with arms full of stuff. Naturally, having worked in retail I took those things from her so she could shop more. The entire time I was holding things obviously for someone else no one offered to take them from us or start a fitting room. The whole time we were trying to figure out where the workers were. We finally found them all in the back jewelry corner where they cant be seen talking and laughing. My aunt got a fitting room and my mom and I waited browsing around the jewelry. Suddenly I was well aware of their presence as three of the women working stood staring at us looking through necklaces. I asked if there was a problem? Since it seemed like we were maybe not supposed to take things off the wall… They all walked away. Ummm… Just a tip if you think someone is stealing it’s best to offer help, more customer service, «shop» with them so they know theyre being watched. Staring at someone and making your customers who are actually trying to buy stuff feel uncomfortable isnt the way to make sales. Me and my mom told my aunt we’d wait outside after that awkward encounter.
Aside from the bad customer service… Every single thing in that store runs one to two sizes too small and most of the shoes run narrow. So go up a size. Their large is basically a size 6 in women’s and they don’t have very many XL options.

They always get new stuff and every Tuesday from 10 – 2 everything is like 20% off. It’s a great place to find weekend and summer outfits, like stuff you’d wear wine tasting or to brunch. A lot of their stuff is hand wash, so read the labels. It’s not really the kind of place you’d find stuff to wear to work, but prices are reasonable. Returns are store credit only, probably because they get new stock all the time.

Where do I start… Yesterday (4 – 17) I checked out LOLA for the first time. It’s a small store with a few eye grabbing pieces but mostly different color cotton T-​shirts; with small adjustments to each style (necklines, side slits, high-​low)
I went into the store looking for a dressy date night outfit. I was greeted and helped by both girls. However I wasn’t finding what I was looking for. The girls then suggested I visit the sister store Ooh La La for a bigger selection.
Let me start off by saying what a complete night and day transition the two are. Walking into Ooh La La I expected the same level of customer service as I had previously received. I never once was welcomed. When I asked for help I was pointed to a general area rather than shown options. They did however have away bigger selection than the LOLA store but was way too messy to even shop.
I’m will not be going back to Ooh La La. LOLA wouldn’t be first on my must stop list (being that I can get the same cotton T-​shirts at Target for a better price) but I will check the store out if I’m trying to kill time or in the area.

This review is for the LOLA store, been in there several times and EACH AND EVERY TIME I am NEVER greeted, NEVER asked if I need help or even a GOODBYE thanks for coming in LOLA! I am done with that store.
*unless you are a friend of there’s and then you will get «text me later!»

I just started shopping at Ooh La La (Also have been to the one in Clovis once and Lola several times, had great experiences there too!) in the past few months and I have had really good experiences whenever I have gone. I am always greeted, and the girls in the shop have been really nice, so I have to say I am surprised by a couple of the reviews. Maybe they no longer have the people that were mentioned working there? I mean, some of the girls working are extra friendly, and one in particular always seems to go the extra mile to be helpful, but none of the others have ever been rude.
As for the clothes, they are fun and cute. The prices are decent. It isn’t Forever 21 low, but they are also better quality and MUCH better fitting IMO. Also really like the accessories there (jewlery/​purses/​scarves/​shoes). I don’t love their return policy, although it’s not that big a deal, you just need to be aware of it when buying something. Basically, I am very glad I finally started shopping here!

This was my second trip to ooh lala 10−18−14 (evening staff)…and probably my last. I have MANY years of retail under my belt and if I ever made people feel non –existant as I felt, I would probably have been fired. My gf (also retail savvy) and I weren’t greeted by the girl in front nor by the cashier or fitting room attendant. Come on people, its not hard to be nice. .especially if you want my

I have been shopping at Ooh La La for years… not because they are great or anything, because they are not. Fresno really doesn’t have a lot of shopping options so I go in to see what they have once in a while. I will never step foot in an Ooh La La store again after today! The customer service was non-​existent. I was not greeted by anyone and walked around with armfuls of clothing, wondering if anyone was ever going to start a room for me. They never did. Instead I walked to the register and asked if they could start a room for me. I spent about 2 hours in the store, looking at and trying on clothes and shoes. I was never assisted in any way unless I tracked someone down and asked them for help. I found a few things I liked enough to buy and went to the register. The woman at the register was giving me some strange looks and attitude but I didn’t think much of it at the time. I bought my things, walked out and got about ten feet and heard the security guard calling for me. He asked me if I could step back into the store and talk to him. I was shocked, but I went back in. He told me that the employees had reported me because they found some loose tags stuffed inside the pocket of one of the pairs of shorts I tried on. I was so caught off guard and upset. He asked if he could search my bag, I said go right ahead. I don’t steal so obviously he didn’t find anything. The manager had come up to me at this point and attempted to explain why I was stopped. I had done absolutely nothing wrong and had the whole entire store staring at me like I was a criminal. I was so shocked and appalled! The manager didn’t even offer a simple apology! The very worst part is that I was so angry at my treatment I just wanted to return all my things. The very last thing I want is to give people money that just completely humiliated me in front of a store full of people. Her response was, «well, we usually just give store credit.» It is SO WRONG that they ALLOWED me to purchase items under the suspicion that I had stolen things, then made me feel like a criminal and humiliated me in front of the whole store and then wouldn’t even take the clothes back! Their policy is ridiculous to begin with, but in my case they most definitely should have made an exception! And not even a simple I’m sorry either! Horrible, awful, experience and I will never give them another cent.

I absolutely love this store. I go here 1 – 2 times a week to check out their new inventory. I like it because I am not the tiniest person, but I can still find nearly everything in my size. Their L.A. Idols are cute and a great price, and usually go up to my size, (a 13). The girls are always extremely nice and they have a great selection. My favorite part about this boutique is that they are right on the money with the latest trends for the season. If I’m unsure about what is really in style, I can always count on Ooh La La too let me in!

I recently went to a Riverpark Wine event, and Ooh La la had a booth. They’re booth was 5 stars. They had great giveaways, fun people, and I won a $ 20 gift card! Woo-​Hoo! So, I head over, for my first experience in this *posh* boutique.
Um, I don’t think it’s my style. Don’t get me wrong, very cute, and I love that they only have a couple shirts available in each style, however, this style is aimed at the tiny. Which is great! I just don’t think I can see myself going to Target, or Savemart in these outfits. So, if you are skinny, looking for clothes to go to clubs, or, looking for ANYTHING bedazzled, head here!
I ended up getting a pair of shorts… I’m oddly a fan of short shorts.