Sears Auto Center

I will say Sears is usually the last place I take my car too because they over charge and up sell you things you don’t really need, however when my muffler started rattling I had no choice but to take it to this Sears auto, the man at the desk told me it was a 3 hour wait just for an evaluation, «even if it’s an easy fix?» I said, «there are no easy fixes, he replied» I came back out and told the technician and he just went ahead and lifted my car and all he had to do was tie part of this plate under my car that was rattling, 5 minutes, free of charge, wish I got his name, thanks man

Worse customer service ever! I was told it would take 1 hour to get a new tire and do an alignment. I went to check on my car and it sat there after they changed the tire. It took one hour to do the tire change. After over 1 ½ hours of waiting I finally said just give the car without the alignment! Avoid this place! They have the worse customer service ever!

I tried to get my son’s car serviced at this center this morning. I entered as they were just opening and was 2^nd in line. You would think that in the morning they would be fully staffed? I had to wait so long to get acknowledged from the the employee. The customer in front of me apologized. He keep answering the phone. I had to get his attention by finally calling the store from my cell. This angered the employee and he told me that I was not funny. The attitude started from there. When I asked for his managers name, he told me to go to
. Same result when I asked for the regional managers name. I had to call another store to get it. I’m not sure why I did this. I called the regional manger 3 times throughout the day with no response. I’ll give him the benefit of the doubt and hope that he was out. The attitude got so bad, that he and got into a argument in the middle of the service center. He told me that he would not work on the car and to take it to another location. That is exactly what I’m doing. It’s 6:15 and the tow truck is here now to take it across the street to Pepboys or all places. All this for a dump belt. As I read the previous comments on Unilocal,I’m not surprised. They have an average of 1.5 stars. I guess Sears is not the same company that I grew up knowing and counting on.

Yikes !! Bought my daughters car in to fix a tire low on air. She is studying for the a major exam and was trying to help her out. Talked me into 400 dollars worth of fluid changes but noticed the next day the low air tire light was still on. Took it back for what would be about 5 times to come. Fixed the tire but now the car was revving very high like an airplane. My daughter now took it in 2 more times to be told it was the tire. After I drove it I then took it in to be told that they knew something was wrong (first acknowledgement) and they couldn’t figure it out. I was then told to take it to the dealership. This time I told the man to please pull up what they originally had done that very first day, he verified fluids had been changed but he had checked them and they were all fine. He then stated that he would check one more time, I had mentioned everything I googled about the engine running and revving high like this mentioned the transmission. So with me standing there after the car had been left there all day he acknowledged the transmission fluid was way to high. I said well that is why I had it here all day and why didn’t he notice this when he checked earlier? So the next day I had to again get up early, drive my daughter about 12 miles each way to the library to study so they could do what I suggested. Empty the transmission fluid and put it to the right level. It is now not revving as high and seems better but still not completely back to normal. I am going to take
it to the dealership next week just to make sure it is ok. This during an extremely crazy time for my daughter with a major major Florida exam coming up. All over a low air tire. NEVER EVER EVER again will I take a car back to this place.

Slowest service possible. I came in at 1 PM and was told my car would be ready by 3 PM. 3:30 rolled around and still no traction. I asked for my keys and told them to call me when it was my turn in line, since I live right down the street. They, instead insisted that I call back in an hour. I called back several times and once someone actually answered, they put me on hold for 25 minutes before hanging up on me. I decided to drive back since it’s only 5 minutes away. Once I got here they said I would be next in line. It took another hour for them to even start working on it. Do not come to this Sears. It took 5 hours to replace 2 tires. The people at the help desk could care less about their jobs as well.

Avoid avoid avoid. Slow and horrible. Went to get my oil changed yesterday they told me come back tomorrow. Came back today and was told hour half, hour later car never moved. Asked for my keys and left. Just don’t go here.

Having bought the last two sets of tires on my Chevy truck at this shop, I had my truck towed there after a blowout on Friday evening.
On Saturday morning at 8AM, I was there when they opened the doors. After a painful negotiating session, I ended up agreeing to pay about $ 100 more than WalMart for a set of Michelin tires. I was told my truck would be ready «about one.»
Wow. The first customer in the door must wait 5 hours for tires. Okay. Called back at one. Truck isn’t ready. «We don’t have an empty lift.» WTF? «But your blowout has been replaced.
I’m going to go over and get my truck, pay for the one tire and go elsewhere.
Too bad, Sears. The corporation lost $ 159M in the 4^th quarter of 2014, its 11^th consecutive quarter of losses. I’m certain that bad store management is at the crux of this downslide. This once great American retail icon has forgotten how to succeed.

Ravi is the best automotive service provider. I was stranded down here in Florida, numerous tow truck drivers insisted I see their mechanics. I am so glad I chose to come here. Ravi diagnosed the issue right away and it turned out there was just a leaf blocking the map sensor. And a simple fix of just cleaning the sensor resolved everything. Go here for all your automotive needs!!!

I truly wished I had read these reviews before I headed over to Sears Auto Center, but when one thinks of a new battery, one thinks Die Hard. On the phone the gentleman assured me that it would be a very quick fix and that I didn’t need an appointment. I was hoping that this would be true, as I had family in town for a short time and wanted to enjoy their company as much as I could. The wait to speak to a service person was at least 15 minutes, but when he took my order and told to head over to the small sitting area, I was told it would be very quick. It was the oil changes on the other side that were taking time. (I had thought about having that done, but when I heard that…) About an hour later I looked out in the front order taking area and my person was stacking boxes and told me that it would be another 5 minutes because their printer was down. I had no idea how this affected my car, but I waited 8 minutes (timed it) and went out again. He saw me and ran into the actual garage area and tell a mechanic to start on my car. I confronted him as nicely as I could, although I’m sure my frustration showed. I know that they hadn’t even started it because my car alarm goes off when the battery is changed and the mechanic had to come and get me to show him where to disable it. He was very knowledgeable and did his part efficiently and quickly. For the Icing on the cake, they couldn’t give me a receipt or warranty because of the printer and I will have to return to get it. I will avoid this place in the future.

Whatever you do, avoid this place at all costs.
I was only 19 the first time i came here because i heard a slight grinding noise when i applied my brakes. They probably saw an opportunity to take advantage of a young kid. they took the car to look at it, then came back with a grocery list of things that needed to be fixed to the tune of almost $ 1,000 dollars. I told them I don’t have the money for that right now and would like to have another place look at it, but they said they already started doing the repairs and it couldn’t be stopped. So without my permission, consent, or signature, they started doing the work on my car, which is ILLEGAL.
I had an argument over the phone with the manager (since he wasn’t there) and even had my parents call and almost got the police involved since they should have gotten my consent before doing any repairs. They were basically going to hold my car hostage until I paid, so i ended up giving in since i needed my car for work.
Stay away from this place, they will try to rip you off.

These guys (Sears on Sunrise Blvd in Ft Lauderdale) did mounting and alignment for my new Conti DWS’ from Tire Rack.
Less than 8K miles after install I noticed inside corner wear on my rear tires. (BMW 530i). Took it to the dealer and the alignment was documented as incorrect, causing excessive wear.
Then BMW noticed that the front tires had been mounted backwards — «outside» was on the inside on both front tires. DWS asymmetric have a specific orientation, with «outside» in large letters on each tire. Confirmed technical ignorance on Sears’ part. Would never use them again, for this level of stupidity.
Total cost for a new alignment, remounting two tires and balancing all four, at a shop that knew how to do it, was $ 300. Thanks, Sears.

It’s a shame this place is not run better because the location so convenient me.
The simplest jobs take too much time. I could never get out of there in under an hour, even for a basic oil change.
Another time I left my truck. When I came back to pick it up after the pick up time I discovered that they never did the work.
The techs are not very good and quality of work is terrible. They did a coolant exchange and refilled the system with an incompatible green coolant. My truck takes the orange stuff. They insisted it was fine. Well Ford said otherwise.
Avoid this place. They just don’t care enough to change.

Tire repair was pricey (24 $/tire)and service was beyond slow. Took them over 2 hours to repair 2 tires.
When we asked why, they said the glue was drying slower due to the weather.
Rude service too.

TERRIBLE!!! Lazy, incompetent, slow, could care less about the customer… not enough bad things to say about this place. You want good car service and mechanics you can trust, take your vehicle down to Wales Garage on South US-​1 just north of I-​595 on the west side of the road.