MetroPCS

Horrible customer service and all of their employees seem to be compulsive LIARS! Called to exchange a defective LG K7 under the 30 return policy for new lines but was told they didn’t have any. Called again a minute later spoke to Samuel told him I wanted to port my number from a different carrier asked about the LG K7 and by a miracle of GOD they had «PLENTY IN STOCK»!!! Garbage place stay away from it. Was recommended to MetroPCS in Anaheim at 510 N. Brookhurst St Suite 104 and they resolved my problem!!!
Eager to know how «Customer Care» will reply or just ignore the situation.

I waited twenty minutes and still had no service there was only two customer service reps in the front yet I saw about five come in and out from the back. Do they work in this location or just hang out in the back and party. Get it together u lost a customer

I had an awesome experience. I was skeptical about join MetroPCS because of its negative rap. But Adrian and Manny were awesome and helpful. I didn’t feel pressured or like I was getting up saled. The only reason I didn’t give a 5 star is because he could gave me a free charger or case but I was getting an out of sight deal.

I received a text message recently stating that I had to upgrade my phone or risk service termination. I did some research over the legitimacy of this claim and found that the recent t-​mobile merger with metro pcs is going to have A LOT of the older phone models permanently disconnected from their service after July 1, 2015. I checked online and discovered that my old LG Spirit was worth 99.99 $ (hooray!) in trade in credit towards a new phone, so I wasn’t too upset with the whole thing.
I visited this metro pcs store because it was the closest corporate store to my house, and I’m sure glad that I did. I waited about an hour in line, but I expected some sort of wait, so I brought a book. What I didn’t expect however was such excellent customer service! An employee who shall remain nameless, was exceptionally knowledgeable and friendly in the trade-​in-​credit field. Which I would assume might be considered complicated to some, seeing as how my receipt was about two feet long!
By the end of my time with this employee after watching them work their magic, I had traded in my two year old LG Spirit for the new ZTE ZMAX (which the employee had previously put on reserve for me), a Bluetooth headset, a pair of headphones, a portable mini speaker, a 32GB Micro SD card, phone case + screen protector, and a portable battery pack, all for the grand total of $ 25. So if you’re looking for a good deal and you’re trading in your old phone, look no further, because it looks like this store is looking to get rid of old (and new) inventory.

I went to the AMC Fullerton and I was an hour early to my movie so I decided to go in to the Metro PCS store in the same shopping center to see if they had any bluetooth headsets.
I walk in and the four employees are behind the counter chit chatting away. I don’t mind that they’re talking but the girl and guy were talking about how they would rather be out drinking than working on a Saturday night.
I ask one of their employees to see their cheapest bluetooth headset since it will be rarely used. The employee shows me one that is $ 20 and says he suggests getting the one that’s $ 40 because it’s better quality.
I pull out my phone to look at the reviews on Amazon and in a very condescending tone the employee asks «checking your bank account?» No asshole I’m looking at the reviews and actually found the $ 40 bluetooth headset for $ 10 on Amazon. Horrible customer service.

Terrible store and even worse employees. Why do you even keep this store around Metro PCS?

Went into this store looking for a phone, got help from the African American girl who works there. After taking a while in the back storage room to tell us the store no longer had the phone in stock. No big deal we thought, so I personally asked if she could just contact the Metro store down the street, and take a minute out of her time to call and see if they had the phone. She refused saying they didn’t have the phone number to any metro pcs stores. In my head I thought house is that possible when this is one of the «corporate stores» Clearly the girl wanted to forget about us and called the next guest up when we weren’t done asking her questions. It was the worst customer service I’ve experienced in a while, she only wanted the sale and not to help the customer.

I had to come here 3 times for them to actually help me with my phone. And i probably spent about an hour waiting each time. The worst experience I have ever had with a phone company and I will probably try a different location next time.

My Mom has Metro I have been paying her bill on line $ 40 a month last week a friend of hers went in and wanted to pay her bill they told him she is $ 6.00 past due from like 6 months so they claim I have not been paying the plan correctly. I asked them how is that possible they have no $ 41.00 plan and they had nothing to say. This refers to the Metro PCS store on Anaheim Blvd so beware of that location I think he needed the $ 6.00 for his Big Mac combo meal.

I like this Location even more than the ones I have back home! It’s allot bigger than allot of the other ones I’ve been to and I couldn’t have asked for a more better experience,… I literally walked In and walked out!!! I was In a huge panic not paying my bill on time and having my phone disconnected In the middle of my one day trip to california but they made It all better :-)

So our bank decided in our favor and refunded our $ 170. They instructed us to send the phone back to the Fullerton store and provide them with a tracking number, which we did the same day. You would think we were all made whole, right? We have our money back, they have their phone back.
Our son called us yesterday to say that right after he made his $ 40 payment for this month, MetroPCS informed him that they were canceling his account because our bank ruled against them and yes, they immediately disconnected his phone. Now keep in mind that his Metro account has NOTHING to do with the phone purchase… the phone was a gift. I guess that would fall under the «cancellation due to spite» clause somewhere in their contract, right?
So son has now filed a dispute with HIS bank to get his $ 40 payment returned and has already signed up with another carrier.

Once again I drag my ass back to this place. This time it’s for another buddy who wanted to join Metro PCS. Unfortunately this is the only Metro PCS that had the most varieties when it comes to phone selection. This place is f*cking ghetto as ghetto can get.1. They have employees who likes to hang out in the back and refuses to help the many customers sitting and waiting to be helped. 2. The customers’ representative is helping a customer while talking to his buddy that is on the phone about a party they are planning to go after work. 3. The «security guard» in the store is worthless he can’t guard anything or even do anything if someone decides rob the store. 4. They have ghetto ass rap music bumping from their flat screen TVs. I am happy that I have AT&T as my phone carrier and not Metro «ghetto ass» PCS.

I had to leave Sprint PCS because even though I had the ‘unlimited’ plan, my overage charges were CONSTANT. I heard about Metro from my cousin (shouts out to Vonnie Pooh, lol) and at first I was a little bougie about it. Thinking, wtf? Really? Some no name phone plan that will let me talk, text, and get internet for one price?! No way. Needless to say $ 45 a month looked TONS better than $ 350+ a month. Anyway, I bum rushed the store ready to snatch up everything in sight, in order to make my unlimited fantasies come true!
Okay, thats the pre-​face. Have to tell you, I’ve never actually been to this store. I’m going to be speaking of the service in general. The phones are okay, they aren’t as ‘hi tech’ as the ‘real’ (lol) cell phone companies, but wtf do you want ova hea!!! You are getting ALL YOU CAN TALK/​TEXT/​CELL SURF THE WEB for one flat rate price, AND the price doesn’t keep adding up if you miss your payment date. They simply shut you down until you pay it, then you are as right as rain again.
Thing is, the phones don’t have all the bells and whistles and apps that others do, but i have found some pretty cool sites that allow me free ringtones, videos, wallpapers, and all Metro approved and on my touch screen goodie. I do miss the built in apps that OTHER phone plans have, but whateva… the phone STAYS glued to me. I wear it more than I wear clothes. LOL!!! Seriously though, it’s just always with me.
Anyway, the story leads up to this… sweet lover man, that is pretty much a portion of many if not all of my Unilocal reviews PISSED ME OFF to the highest point of pisstivity. I broke it off, cussed him out, and SET IT OFF. Lol. I really did. You should have been there. You would have loved it. It should have been made into a movie because my performance was phenomenal!!! Lol. No, but after I performed said performance… I phoned Metro Customer Service at about 2a.m., fired up like a friggin PROPANE BBQ pit that was SET ON FIRE lol, and going off. I wanted HIS phone cut off IMMEDIATELY (as it was under my name in my phone group) and they were so prompt, efficient, courteous, and thorough.
The ex-​sweet baby (btw ROT IN PIECES, LOSER!) lol, was shut down within five minutes flat. Metro ROCKS. Don’t get me wrong, they could do ALOT of things better, and the stores are whateva… just like ANY store you go to. But in general, the service is pretty decent for a FABULOUS price.
Now…I’m single again, so LET’S GO HAVE SOME FUN!!! ;)

GHETTO!!! I had a cell phone with this piece of sh*t place. It SUCKS ass!!! The employees are rude and the phones suck!!! I swear, I couldn’t leave the Los Angeles/​Orange County area because if I did I wouldn’t get any service. I was in San Diego for a week and I didn’t have a phone. And what’s up with the «$ 45.00» a month thing and then when you actually have to pay for the bill it’s like $ 70.00??? Yes, I know… tax. But watch out for the other HIDDEN FEES. They actually CHARGE you to go make a payment in their store. WTF??? I have now switched to AT&T and it’s so much better. Still got unlimited texting and it’s still cheaper then this piece of crap place.