Sprint Store

Best experience ever!
Guillermo saved me from paying over a thousand with my other phone provider.
Good deals !!! Highly recommended…
#sprint

These stupid mother fuckers dont know what tf theyre doing. Waited for 20 minutes just to talk to some dumbfuck who puts me on the phone with another rep… Wtf r u doing there then? Waited another 30 mins just to be told that they cant do anything lool. Fuck sprint. Thats why yall losin all your customers :)

Ariel helped me. Assisted me (NOT HELPED) dude I will never come back here again. How do I gain back two hours of wasted time? Okay so here’s how this went down … Walked over to the computer with him and he kept asking for the answer to the security question and PIN number and I’m here telling him all these answers and by the time I’m on the phone with my dad and he’s frustrated because Ariel doesn’t know how to spell or something and well I was right. he tells me oh I was spelling it wrong. Okay he proceeds to fiddle on the computer for 15 mins without saying a word to me (I was about to ask if he was the one who needed help) as it probably doesn’t take a mad scientist to figure it out. He’s asking the girl next to him how to do something and once he figures it out he says I owe this much for the upgrade. I said okay then he tells me another amount because my phone has 6 more months to go for an upgrade. The total goes from 145 $ to 300 $ … He tells me I would have to change my number? I did not come there to change my number but to get a new phone ! I said no way in hell am I changing my number so then the girl next to him says «she can do a installment plan and pay this much each month for 12 months» … Thanks Ariel for not letting me know that first but for her to tell me that thanks! because I was about ready to walk out as I’m not paying that amount and getting a new phone number. I agree to the installment plan. As he’s figuring it out (another 10 mins goes by) he says oh I can’t access this program to do it. Can we make an appointment tomorrow. At this point I’m heated … I say okay sure. He takes another 15 mins to figure out how to make an appointment with me (ALL HE ASKED FOR IS MY NAME AND TIME AND THAT TOOK HIM 15 mins to figure that out !!!) Long story short Ariel thanks for nothing. No new phone and a waste of my time … Don’t come here SERIOUSLY IT WAS A JOKE JOKE JOKE!

Customer service is great! Ross is the best one, best store manager ever! Sam and John and Derek are also the best! If you have any questions ask for them! They know how to take care of you and they are amazing!

Warren at this sprint store went above and beyond for me today. They didn’t have the exact phone I wanted in stock but he went online and made sure to order me one on the spot. He answered all my questions and took care of all of my concerns. Definitely ask for him and he will make sure you leave the store with the phone you want and the plan you want. Customer service is his #1 priority. Go see Warren he is the man!

I came in on Friday morning because my Samsung Galaxy 5 was not holding a charge. John was very helpful and went out of his way to thoroughly find the solution. Instead of pawning me off to mail in my phone and have them replace it, he diligently researched the problem and fixed it. Customer service like that is rare in this day in age. I had been fed up
with sprint and was ready to walk, but Johns amazing customer service retained me as a customer. Both the Fullerton store and Sprint are lucky to have John as an employee.

If you need any help Felix is your guy! He was very helpful when me and my mom went in to upgrade my phone. Very patient and very friendly with us. My mom always goes to him not only because he is fluent in Spanish but he has always helped with whatever troubles she has had. She has no complaints about him. Thank you Felix for your great service!

I usually dread going in to cell phone stores, but Ross made it such a great experience. As long as I’m with Sprint I’ll only be going to this location. I didn’t feel overly pressured and he made sure only to sell me the things I actually needed. Great service!

John is the best he was kind, helpful and the nicest repair man for my I-​phone ! Apple was no help so I wen to Sprint store and he figured out how to get me all take care of !
this was my second experience with him and he has the best positive roll for a company wish I had employees like him that care so well for customers!
Alex was also nice and I made sure he knew how great JOHN was!!!

Definitely a 5 star experience here! Went to 3 stores with little help until coming here. Felix (supervisor) was super helpful and professional and I’ll for sure come see him again for all my needs. He truly cares about his customers and makes sure they are happy. He even viewed my account to make sure my monthly bill was the best possible option for me. I cant say good enough about Felix. you rock! This sprint store is the best in OC

I returned to this store today, a couple of years after swearing I’d never go back there. In the past, it has been teeming with customers and lacking in an obvious, organized means of addressing their needs. Today, in the interest of logistics, I gave them a try, which turned out to be a good decision. The store was far less crowded and chaotic (perhaps because people were not phone-​shopping right before Mother’s Day), and Ross, the store manager, asked me what problem I was having before determining that he could troubleshoot it rather than having me wait. Turns out my «broken» phone needed only a soft restart (I felt like a dummy, but he was very kind and assured me it happens all the time). When I then showed him what I thought was a cracked screen, he suggested it was probably not actually the screen but the screen protector. He was right. Within ten minutes, Sam had cleaned my phone and added the new screen, so it was as good as new. My only complaint is not with the service but with the prices (which Ross and Sam do not decide). The screen protector costs $ 40, which is an example capitalism run amok. If Sprint charged even $ 20 rather than $ 40, I’m pretty sure they’d still be making a 1000% profit. That aside, the service was great. It’s no longer on my avoid-​at-​all-​costs list; however, unless I’m really in a bind, I will compare prices next time.

Horrible HORRIBLE service! I went in last night to purchase a phone for my mom because her screen cracked & she wanted something cheap nothing expensive. What store doesn’t sell you a phone? All I wanted was a phone no line because I was just going to add her SIM instead that fucking manager was an asshole & didn’t help out at all NEVER COMING HERE AGAIN

Ross is the best ever! He helped me fix my bill completely. I went to different sprint stores and have been overcharged every time I go in there and ask to fix my bill. Ross was extremely helpful and broke down all of the charges and fixed it. He saved me $ 200 off my monthly bill. He is amazing and I would definitely recommend anyone to him!

I had a problem with my phone that the customer care line couldnt fix so i went to this Sprint store. Denise help me order a replacement. I just have to say that she is just the sweetest thing. so kind and helpful I left with a smile on my face.
I came back a few days later to pick up my new phone. John helped me. Hes so nice, very warm and friendly. In the middle of setting up my phone this crazy foul mouth customer starts yelling at, I believe his name was Edgar,
The composure and professionalism of Denise John and Edgar was outstanding. Not to mention the other employees. Amazing.
Wont go to any other Sprint store. Thank you so much.

Ask for Justin. He’s amazing. After spending an hour and half on the phone with sprint customer service and being transferred 25 times and finally to a disconnected number he solved the problem in like 2 seconds. Super nice guy. Highly recommend him.

Went in three weeks ago, unprofessional as can be. The sprint staff seemed to just be «hanging out.» They were more interested in socializing with one another than serving customers. One female employee was literally sitting taking «selfies!!» Meanwhile, another female employee was sitting down applying her makeup!
Fast forward to yesterday– I decided to give this store a second chance since I needed assistance with my upgrade and the location is convenient. HUGE MISTAKE! I probably was there for 45 minutes before I decided to leave FOR GOOD! The female who was applying her makeup three weeks before was checking people in, until she decided to go behind a computer station and did nothing. Costumers were walking in waiting for someone/​anyone to check them in, no one ever came. One employee was finished with her customers, yet instead of taking the next customer she was more worried about applying lotion on her hands, for the longest!!! That was my cue to leave! I’ve never experienced this service before. Seriously is a joke there! AVOID!!!

WORST SPRINT CUSTOMER SERVICE .
Honestly I’ve been with sprint 10+ years and yeah sometimes the reception isn’t the best but they’re customer service is always awesome. Needed a new phone and a guy by the of Justin wanted to trick me into adding two phones to my plan to lower the monthly payment. BRUH ARE YOU f%#!*n SERIOUS??? It made no sense at all and he didn’t mention the additional lines until I almost signed the changes. Left the store and got my phone at the Brea store. Sprint Corporate needs to do something about this store… I see nothing but negative reviews here. I wish I could give zero stars.

DO NOT COME HERE!!! Horrible Horrible!
They are really crooks!
I came in here to upgrade my phone.
They said I can trade in my phone. I had a balance of like $ 124 left on my iphone.
Store manager said if I traded in my iphone I would get a credit of $ 180.
Also offered me a phone case of $ 50 but if I wanted to get a phone case that cost more than $ 50 I could pay the difference.
When I got my bill it came out to 529.76!!!
WTF! No credit was applied!
Also when i called customer service (611) they were not able to help me I had to go personally to the sprint store and deal with the issue.
btw THE STORE MANAGER WAS THE ONE THAT HELPED ME and fucked up.
Now I have to go waist me time + gas to go resolve there mistake.
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I work in customer service I am am glad to say I would never do this to one of my customers.
I always provide them with excellent service and I expect the same from others.
I AM THINKING OF GOING TO METRO PCS!
I never hear them having phone issues :)
plus its cheaper!!!

Came here today just to get a Sim card for an iphone. Walked in and was surprised to see how big it is in here. Lots of room. Stinks in here like it hasn’t been cleaned in a long time. I was told it would be about 30 minutes until I would be seen. Looked around for a spot for my 3 yr old and I to sit and the only seats available to customers are 6 chairs placed right in the middle of the floor and they are full. I asked the lady at the sign in desk why there isn’t more seating to accommodate their customers, and she looked at me like I was stupid. Won’t be returning to this place ever again.

BEWARE! DO NOT COME TO THIS SPRINT OR ANY SPRINT!
They are absolute crooks here and you’re are wasting your time
Pros: They are nice
Cons: UNTIL YOU LEAVE WITH A 2 YEAR CONTRACT FROM HELL
tells you one thing to sell you stuff and ends up not being true
«they are building new towers» (MAYBE IN 10 000 YEARS!)
So summary of what happened. This sales lady says we can get a land line for free which we didn’t really care for, but then she said we could save an additional $ 100 on the smart phone we were getting, so we confirmed with her probably 10 – 15 times that there was no extra charge for it because of course we were skeptically. nothing is free. So after going through the paper work we agreed and signed. We have been getting charged $ 20 a month for the last 2 years for that stupid line and I have tried to cancel it but they have an outrageous $ 200-​$ 250 cancellation fee so it would cost more to cancel it then to keep it!
My boyfriend never has reception and everything takes forever to load. BEWARE
Do not come here!