The Home Depot

We live near Lowes and we drive the extra couple miles to this Home Depot because of the customer service alone. Every time we go in there everyone is so helpful compared to other stores and most recently our interaction with Gimet («G») was the kind of customer service that’s hard to find nowadays. «G» was so helpful in helping us pick out our new ceiling fans for our new home. When we needed one more fan than they had in stock, he not only contacted a nearby store and had them hold the product, but walked us to the front of the store and made sure our check-​out process went smoothly and correctly. He even set up an easy pick-​up option at the other store. Thank you «G» for your phenomenal customer service and wonderful personality!

It was Sunday dec.27 in the afternoon at 1pm, my wife and I went to Home Depot in la Habra on Harvard. We needed a few blinds and needed an assistance. I asked one of the guys who looked mad himself and I asked him if he was working in that dept. he said yes I’m and said what do you need? I said I’m looking to choose a few blinds. He said I will be with you. We waited about 30 min and he didn’t say anything to us. He was just busy walking around back & forth. We decided to leave and we were walking out the door… there was a guy in front of the entry door with a customer service. I told that man (Steven) the story. He said let me call and he called and said here is the customer who needs service for blinds. He (John in home deco dept.)said he has 4 customer ahead of us. I told Steven «why can’t he tell us that there are 4 customers waiting ahead of us, would you like to wait? He is so dumb stupid!!! he was just mad at himself because he was so busy!!! So we left and went to Lowes in la Habra and had a great service. We were able to buy the blinds to install at our windows on the same day!!!
Lowes is the place!!!

Worst place to shop getting annoyed by solar city Douches waited 20 minutes to order a door. Person «helping» was an arrogant ass will never come back

Here with my dad and boyfriend who are the most difficult people ever, luckily we have Oscar to help us out in the lumber department, thank you for your great costumer service ! We greatly appreciate it

Brand new Home Depot behind Sam’s Club. A little hard to see from the road, but I think that’s changing soon as they have torn the old Sam’s Club down.
I’ve always loved Home Depot. The people who work there are always super knowledgeable.

everyones really nice and helping here. I always have alot of questions and they always answer it all.

DO NOT PURCHASE TOOL WARRANTIES! This company has the biggest racquet since the mob. It is almost impossible to get a repair on a tool because all the employees are intentionally kept in the dark on what the procedure is to allow a customer to use one. I purchased an air compressor with a three-​year warranty and have spent the past three weeks getting bounced around from one person to another. Taking it from one repair shop that would not repair it; to another repair shop that would not repair it. The shops were supposed to be Home Depot approved shops. Don’t purchase any warranties on tools.

I don’t think I will be coming to this location again! Our garage opener broke so my husband and I decided to go to Home Depot. We found an employee and asked for help on what to get. He gave us the impression we were bothering him! Okay??? He kept saying «I’m not sure, I’m not familiar with garage openers» My husband the patient person he is kept his cool. I finally, was fed up and said «Why don’t you get someone that is familiar with it» After that his attitude turned around and was finally trying to help. After 30 minutes he wasted our time he finally gave us a card of an employee that specialize in garage doors. Geez that would’ve be great if he gave that from the beginning haha!!! We did not return and ended up going with sears the next day.

Growing up, the closest hardware store to home was a Home Depot. While I never really liked going into a hardware store, I would be going with my dad when I was a kid, and it would basically only be him and me. So, because of nostalgia, I enjoy going to a Home Depot to reminisce.
By getting older, I still love that pine/​oak/​hardwood smell that comes out from one of the sides of the building. And, hey, it certainly helps that they’re (and this location is no exception) very well-​stocked on so many different household items. You really don’t know what you need until you make it in here.
My main review is the fact that I can take my pup here. She needs more socialization, and hubby and I do pretty extensive research on the places we can take her to. I called ahead of time, and this Home Depot is cool with all dogs, all breeds. Their only concern is to make sure they don’t make a mess somewhere, or somehow cause an issue.
While we did come by and got plenty of looks, there were a number of employees that seemed overjoyed that we brought her in. That always help us, and it certainly helps her in not seeing any sort of negative reactions. So, thanks, Home Depot Fullerton!
If you do bring your pup, though, always watch out on where they’re stepping! There can always be splinters near the wood area, or accidental nail drops or glass shards in certain areas. Just look after your pup. As a pet owner, YOU are responsible for their actions.
As for the original items that we went in for, we got our items, paid for our items, and checked out. The cashier was super-​nice, and loved the fact that we brought our pup. Overall, a good experience. :)

Clean store great with patio and summer items for sale. Deals all around from many manufacturers.
Even some Halloween items up for grabs here for your lawn

Yet again I made the mistake of going to a Home Depot instead of Lowes. I was installing tile in my moms kitchen and I needed to rent a wet cutting tile saw. The Fullerton Home Depot has a tool rental department so unfortunately I went there.
Rental Experience:
The moment I went into the rental department I was «greeted» by a girl named Summer who did not even say a word to me. No smile, no hello, nothing; she just looked like she hates her job. I told her I needed a tile cutter and she said «how big». I said the smallest one. She then just stared at me. So I began looking for the cutter myself. When I found them I looked at them, saw the smallest one and said this one will work. She then said «Ya, that’s the smallest one.» I was in shock at her horrible service and began walking to the register to fill out what ever needed to be filled out to rent the saw. As I started walking away she then says «OH, I guess I will get it»!!! WHAT?! Is she for real??? Determined not to get upset over stupid things I said, no I will get it and brought it to the register. I filled out the paperwork and left.
Well it appeared that Home Depot does not check their equipment because the water pump did not shoot water onto the wet blade so I could not even use the saw. I lost several hours and returned the saw.
Return Experience:
I bring the saw back in and guess who is there? Miss happy! Summer yet again does not even say a single word to me. I tell her I have been messing with the pump and it does not work. She does not apologize, say sorry for the loss of time etc… nothing. She just starts taking the pump apart in front of me as though I did not know how the pump works. I tell her not to worry about it I lost today to do the cutting and I will rent it somewhere else.
Thankfully for Home Depot Fullerton there was another girl there who jumped into gear and said she will take care of it. We let her know it was upsetting that we lost so much time and that they should check their equipment. She apologized and said she will handle the transaction. Miss happy in her wonderful form still said nothing, and looked at us like it was our fault.
This was the straw that broke the camels back. I am an ex-​employee of the ORIGINAL Fullerton store when I was 20, but unfortunately this was the last time I will step foot in a Home Depot again. I really don’t know what happened to their focus on customer service. Ever notice when you walk down the isles it is almost like the employees pretend they are invisible?
Sorry to see the company’s customer service going downhill over the years.
If miss happy hates her job so much, it’s an easy fix, just get yourself a job you like.

Well when you are remodeling a house, trips to Home Depot are inevitable. So this location is by my new place and I have been here quite a few times in the last couple months. Workers here are always helpful but sometimes the checkout counter can be a hassle. I have also had to return some things to the store but it was easy peasy.
Customer service here is great. Not a bad spot but can be tough to get in and out of as its tucked away and there is one way in and one way out. I park on the side of the building, makes it easy to find a spot and get out. CHEERS!

Alot of household stuff. Very convenient area. Many stuff to help you make your house better. The employees are very nice and easy to find. very good service.

The staff at this Home Depot is very friendly and helpful. The store is always very clean and has a great selection of everything that I need for both inside and outside the house.

I got quick service this morning. But the store is difficult to get to, maneuver past Sam’s Club, then wind along a back parking lot.
Difficult to exit too… almost impossible to turn left on Placentia Ave!

I’ve come here way too many times over the course of 2 years due to house renovations. The workers definitely know their stuff so the service is awesome. The hard part for me is always tracking down someone to help me… They seem to either be missing or helping other people.
The whole store is very clean, though, and pretty easy to navigate. Returns are easy and don’t require a receipt if you have the original credit card on hand. They also don’t make a big deal if you’re trying to return something that’s already opened, which is really cool.
The selection and designs are not as extensive as Lowe’s, but the prices are better.

I like this store a lot! Friendly staff and great selection with good prices and a nice return policy!

As Duke o’the Depot, 64 check-​ins (as of now) and many more visits to come — I figured I probably ought to write a review. I did review the old location and was the Duke there also — but knocking down the building, and moving it back in the parking lot created a new address number and thus an entire new Unilocal page!
Writing a review should be a requirement to holding the Duke title anyway, IMO.
I appreciate that with the economy the way it’s been over the last few years — HD still embarked upon the project to improve this store. Its taken a while to get used to the new layout — (I knew where everything was in the old store) — but I’m on it now! Also appreciate is the upgraded air-​conditioning, the covered Pro Parking/​loading zone and Pro checkout aisle.
I signed up for Pro-​extra rewards and got the phone app. They provide me with loyalty discounts and other special deals. The app has some useful estimating tools for projects (like how much paint/​drywall etc. do I need?) — when I check out I tell them my Pro-​extra rewards number and I get electronic copies of my receipts on my phone — categorized by my project name — no more worries when returning items.
BTW — never had any problems returning items — even without a reciept. Credit back to my card or store credit is fine with me.
Most of the people came over from the old location — Vicki, Larry, Barry and several others (especially the lot guys) have always went out of their way to help. I’ve often got discounts on cut pieces and open packages, just by asking — even got a few parts on the house from open packages — many associates have the authority to do this.
I use many hardware, specialty trade stores, and big home improvement places — and I like them all for different things! HD is my preference when getting power tools, renting small/​medium equipment, outdoor plumbing, electrical, small amounts of lumber, and basic hardware.
My preferences are at other stores for other departments.
Another criticism are the Home Services and other Vendors in store trying to sell contracting services — my advice — don’t engage — just say «not interested» as soon as they say hello and they will move on.
I’ve bought several items online and wrote reviews on their site.
Good experiences and HD is always a place to comparison shop for quality items.
Been there a bunch, will be going back a bunch — Yay, I’m a fan seems about right!

My husband and I are remodeling our home, and Paul, from the carpeting dept had been so wonderful and helpful to is for the past three months. He is always in a good mood and it seems as though he really wants to help us. We just had a hiccup with our carpet order, and he has been very helpful in helping us get everything sorted out.
Everyone from the carpeting department is pretty great and nice!

My boyfriend and I were saying how Home Depot should have a VIP or rewards system for frequent users… He was renovating his home and we went several times to this home depot. We still continue to go to this home depot a lot.
The very first time we visited this home depot, my bf had a list of items he needed for a DIY bathroom installation. Several people assisted us on that trip, two actually walked us through our entire list… going around each section of the store to make sure we had what we needed. The guy even corrected one of my bf’s needs, because apparently one thing wouldn’t go with another.
There’s always a lot of workers here and they are always saying hello and smiling and are friendly. But that is my experience.
A lot of the negative reviews are from 2013. Perhaps management has changed or we have gotten very lucky. We have only shopped here since January 2014. We did not use this location for installation services, pre-​order, or anything like that, so I can’t speak to that service.
Also shout out to the gardening section, who has helped me have nice plants to look at for my patio.