U-Haul Moving & Storage at Orangethorpe Ave

There’s nothing wrong with U-​haul as a company but I had a major problem with the manager of his location, Angela.
I called her first thing in the morning to ask for a 1 day break to move out of the storage and not be charged a whole other full month, because U-​haul don’t do pro-​rated months. I was told by other several U-​haul employees that the manager at each location has the full authority to grant this leniency. She denied this power and was un-​willing to help me. She told me to call the main u-​haul center and talk to them regarding my request, when they already told me she was the one to speak to regarding the request. To top it off, she told me to hang up and call them, I had to ask her to transfer me. When I called the main center, again two different employees told me that is her authority to make the request. I got a hold of her boss, Brandon Williams, even though he was on vacation, he still picked up my call and granted my request to move out that day and not be charged for a full month. Mr. Williams also stated that Angela the manager had the full authority to grant this leniency in which she denied. So beware.
Clyde, on the other hand is the opposite. He was always great helping me out every time I was there.

I rented a 20 ft uhaul truck this past weekend to move all my belongings out of storage and into my new place. I had originally requested a 26 ft which I reserved online only to find out the day before that whoever last rented it had not returned it. I could still wait to get a 26ft truck but not until 2pm on my move out day but i needed it at 7am so that wasn’t going to work. So they compensated by giving me extra miles so that I could make multiple trips and gave me an extra day so I could take my time. My truck was ready for pick up 7am on move out day and I ended up only needing it for 1 day so I returned it within 12 hours to my nearest uhaul location that I had found when I made my reservation. Check your local uhaul for help as well with moving. That morning we had seen 4 guys looking to help. All you have to do is pay them, maybe buy them lunch and return them back to where you picked them up and they’ll help you move pretty much everything. This is an affordable option in case you need help with moving.

Don’t buy the boxes they rip. We just had 2 smaller boxes with handles rip open and break all the dishes.

Wow. First off, the truck that was given to us was so old that they didn’t even bother doing their inspection of it’s dings and dirt when we picked it up. Once home we opened the bed to find it had probably not been swept or cleaned in MONTHS. We cleaned it ourselves, loaded it up and while we were ALMOST at our destination the fuel light came on (even though the gauge still had it at ¾ tank. Luckily we were by a gas station and were able to fill it up enough to get to our final destination.
We unloaded fine and I stayed at the apartment while my dad went to return the truck. well surprise surprise in the middle of a busy 405 freeway the truck just died. THAT is just the BEGINNING of the nightmare.
My father was told that if he left the truck at all he would be in breech of contract and liable for anything that happened to it. He was told to wait for a mechanic where he was, a small space between the on ramp for the 405 and the 90 freeways. an hour or two later the mechanic came, realized he couldn’t fix the truck and left. Meanwhile my father was STILL told to wait, this time for a tow truck. 4 and a half hours of waiting on the freeway later the tow truck driver came and took him to the nearest safe spot miles and miles away from home.
Uhaul refused to pay for a taxi and the entire time was more interested on doing everything as cheaply as possible even if that meant stranding my father in an unsafe location on a freeway in a truck that wasn’t worth the gas we put in it. They are CLEARLY a company that doesn’t care about their customers, just the bottom line.
The only saving grace was that they did not charge us for the truck. Not that we wouldn’t have put a stop payment on the charge anyway but i guess they deserve one star for that. Thank God for small favors.

Ive been here 3x renting a van within one year and have had no problems.
Very courteous workers and they have you in and out.
If your in the area rent here for no hassles

A complete rip off. Offered no deals whatsoever. Even though the facility claims to be gated and equipped with surveillance cameras, they said there are still people wandering inside the facility trying to break the locks open and steal things. Rent at your own risk. Tough luck. Left the storage unlocked for one minute and lost my shit. Learned my lesson. Never wanted to do anything with U Haul Co. again. What’s the point of the gate if people could just come in and steal shit?

Angela was the sweetest! We’re in the office right now waiting for her to put locks on our storage and hand us our keys. The comment below deter me from coming here and we went to the uhaul less than a mile away but he recommended us here since we needed a storage unit and they didn’t have any at theirs. Angela has a 10 $ deal on a month of storage! We got two units for only 30 $ with tax and insurance etc. she was so sweet and smiley. I guess everyone has different experiences but mine was great!