U-Haul of Placentia

As a local moving company, we go into several Uhaul locations to purchase last minute supplies for customers packing needs.
The Placentia Uhaul is on of the most organized and stocked store in OC.
I was greeted in the store and loaded items on shopping cart and out the door within 5 minutes.
Thank you Jose for your great customer service.
Keep up the good work.

I have used this facility numerous times over the years. 3-​stars based on passed experience. Not this latest experience.
Pros: They always have a truck available when i need it. Boxes are the cheapest around.
Cons:
Slow service when renting a truck with or without a reservation. Not enough help. You can wait in line for a long time.
Poor customer service when there is a problem
Tips: When waiting in line forever. Look at the wall behind the cashier. No keys, probably no trucks.
Take the time to look over the truck for damage, lights, mileage and Gas gauge before you leave. There is no sympathy from U Haul when you don’t!
Went in at noon, by time i got a truck and was processed to leave, it was after 1pm. Great customer service from the guy that rented the truck. He made note of gas and milage errors (remember this for later).
No problems until i went to fill up with gas to take the truck back. I left with a little less than half a tank. When i go to take it back i had little over a ¼ tank of gas. Used less than ¼ tank. While putting gas in, the gas gauge would not register the gas i was putting in it. I turned the key on and off several times, turned the engine on several times, nothing. At first i thought it was just a large tank, but after $ 50? Something is wrong. As i drove down the street and the gas gauge finally moved to ¾ of a tank. I had put in over ½ a tank. So i explained it to them when i returned it.
The check-​in guy said, ok no problem i can give you $ 12 back, of the $ 30 i overfilled, without verifying the problem in any way. He could have used their gas pump sitting next to the truck to recreate the malfunction, Nope. I said i would like at least the $ 30 back or let me siphon the gas back out, Nope. I asked to see a manager, nope! He left to go get one and came back without a manager and offered $ 15. I asked to see the manager again and he is too busy doing inventory.
3^rd request the manager came in. This guy knows nothing about customer service. Tells me there is nothing wrong with the gauge they looked at it and it works. Also tells me they are not even allowed to give me anything back but they are giving me $ 15. I’m standing right there no one did anything but turn the key to see if it moves. He starts quoting the contract saying it’s my responsibility. I asked if the contract had anything for malfunctioning equipment, no it does not. Yet i’m responsible for their malfunctioning equipment.
I asked if they were going to have a mechanic to look at it so it doesn’t screw the next guy? «No, we are not going to have a mechanic look at it, we don’t do that here.» Do what i ask? «What you are saying we do?» What screw the next guy? «we don’t do that here.»
Notes:
Gas was off when they gave it to me and they caught it not me.
Why would you not verify the problem?
If it worked, why give me $ 15.00?
Why would you not have a mechanic look at it?
Sounds like to me they make money off people overfilling the tank?

They left muffler disconnected on hitch install.

I’ve always get great service from this location. And they have recently done a remodel of their store. The folks at the counter work hard, considering they are constantly helping customers inside the store and outside on the lot. They keep their cool while getting the same questions asked day in and day out. The’ve made my moving experience EZ and when ever there was a rare glitch, they reasonably worked out a remedy for my inconvenience. Sometimes it can get crowded and I need to wait in line, but doing an online reservation helps lessen the blow. And I Never have had a truck break down on me. Also the hand truck dolly I bought there has held up well and better than other ones I’ve bought from SAMs club. The tires on it still going strong. I move a lot of stuff for my business. Way to folks. See u at my next rental!

Installed trailer hitch. Completely messed up the wiring harness. Didn’t realize it until I had to rent a trailer from a different location. Took over an hour to fix their mess. Before you leave have them hook up a trailer to make sure it works right, or better yet go somewhere else.

Had to visit this location a couple of times to pick up some items to help my move.
Pluses:
— Has everything you need to move
— Rental equipment (we rented a dolly)
— Very cheap equipment prices (can’t find moving tape or furniture blankets cheaper)
— Someone was always at cash register so you didn’t have to wait
Negatives
— No one offered to help when I was looking through the store for what I needed
The store is very plain on the inside, but very open (so you don’t feel cramped). They have everything from moving boxes to tape to furniture blankets and everything in between. You really can’t beat the prices here. One associate rang up my items and then even offered to help me carry them to my car. That is great customer service!
I do have to say that I only visited this location during the weekdays, so maybe my experience was better due to lack of customers/​foot traffic. Will definitely come back here (on a weekday) for my moving supplies.

The organization I volunteer for rented a U-​Haul from this place. We got it with a dolly because we needed to carry tables, boxes, heavy items, etc. When we picked up the truck, it didn’t have a dolly. We were pretty bummed about that, especially because we were under a time limit to set up our booth.
Additionally, the headlight switch didn’t work, and appeared to have crossed wires somehow with the windshield wiper switch since one would turn on when the other was activated.
Also, when I returned the truck (after hours on a Sunday), I dropped the key off at the drop box. It turns out we got charged for not returning the dolly that we never received. We’re a non-​profit charity and we got ripped off.

Rented a 26′ U-​HAUL they need more help too slow came to return a truck and I was here over 1 hour in line one worker for like 20 plus people. But the truck served its purpose.

I use this place often with little problem. Now, I’ve got a problem with them.
I picked up a trailer in another state and notified U-​Haul I was going to drop it off in Orange County. «Drop it off at the nearest U-​Haul to your house,» I was told. So, I dropped it off here at the Placentia U-​Haul. A gentleman unhooked the trailer and told me I was good to go. I asked if I needed to wait for a receipt and the employee told me no, that it would be scanned into their system and I’d get a receipt via email.
Well, I got an email from U-​Haul alright, stating that I hadn’t turned in the trailer yet. I called the Placentia number and complained that I had returned it two days ago. They told me that it was not in their system but that they’d look in their yard and give me a call. Two days later and I haven’t received a call yet. I’m waiting still. If they charge me for the trailer, you can be sure I’ll be back here to knock of both of these stars, if I could.
I suggest U-​Haul utilizes a scan and receipt system as the rental car agencies do when you drop off a rental car. But next time, I’m demanding a receipt, though it will take me longer. Maybe I“ll check and see if Budget or other competitors have a better receiving system.