Extra Space Storage

This place is awesome! From the phone customer service to the actual location customer service. They were so thorough. They made the experience painless and quick. Thank you Danny for answering all of our questions! You guys are awesome

My family has been using this storage space for years (prior to Extra Space taking over). With recent management changes we have been very disappointed with recent experiences. There seems to be a lack of communication and things not properly notated, which results in no resolution. Due to this issues we decided to move our stuff out of the unit. We had a billing date in the middle of each month, so week before the next bill was due we have notification and asked that our account be prorated for the days we would be using the unit (1 week).
Not only was this completely ignore they charged us the full amount and refused to do anything about it.
It’s really disappointing to not be able to TRUST a company with your person items and money. I advise to use another facility based on my experience over the past 10 years.

These guys were quick and friendly. The place is clean and the amenities are perfect for what we needed! It kept the stress away from finding a reliable place for our belongings. This place is awesome.

This place is great. Clean and large space for a good value. This is the second time I have rented here and it’s been a good experience both times.

This store is always clean and secure. The staff is friendly and the process to rent storage is fast and easy and the prices are fair.

Great customer service. We had a pleasant and easy transaction for the short period of time we needed storage. Danny was friendly, very helpful and answered any/​all questions we had. We would recommend Extra Space Storage in Placentia for your storage needs, and we would definitely rent with their facility in the future if needed. Thank you!

I think this Storage company deserves zero stars.
Here’s why!
— We have been customers on and off for 3 years. In the beginning all was good, however over this time the staff have become more incompetent.
— We have been wrongly locked out of our unit several times, through their mistakes. Twice after the manager went on holiday and left a brand new person in charge with no experience.
— We have been double charged 3 times. With no apologies or compensation.
— We are not even informed when the rent increases.
— After a rent issue with them charging an expired credit card (despite the fact we have them the new one) they continued several times not to charge the new card and only charge the old one. This led to us being locked out Over a 3 day holiday weekend.
To be quite honest several members of our family use this storage, and for many years.
They like us are currently in the process of looking for a better alternative.
My advice to you is not to store your belongings here, it will cause you way more hassle and stress than renting a storage space needs to. There are many other great options in the area. Plus that one day you may need to access your belongings urgently… You may be locked out and have to deal with an incompetent new hire while the manager is Absent AGAIN!

This is the 2^nd time that we have used Extra Space Storage… WE LOVE IT THERE! Juan remembered us from 3 or 4 years ago & Daniel was wonderful and patient when showing us the different spaces available. The gate hours are the very best around. We can’t say enough good about them. If you haven’t visited Extra Space Storage, you should at least take a look before you rent anywhere…

This place is great!!! Super easy access, very clean, great customer service!!! Recommend to anyone.

I give three stars because it fulfilled my expectations for a storage facility, but could do with some minor upgrades. I believe the fourth star is for perfect and the fifth star is for above and beyond work that is near impossible to achieve in self storage service.
Overall, I was impressed with this storage facility and am really happy I found it. I go to my unit 1 – 3 times per month and feel the price of ~$ 60 per month for a 5×5×10 unit is fine.
Pros:
–A keypad entry/​exit with individualized codes for each person.
–Clean, well-​kept facility.
–Seems pretty busy with other renters (I see businesses retrieving equipment and normal people grabbing bikes and other stuff). It’s always good to see that the other renters frequent the place instead of only dropping their stuff and leaving it there for years.
Pro with a con:
My 5×5 storage locker had a great price online, but I was surprised when I got to actually sign up and was told I had to also by mandatory insurance for a monthly cost of $ 12. Just fyi on that, it only covers $ 2000 (fire, flood, and earthquake) so don’t store anything truly expensive! I’m only storing baby items between kids, holiday decorations, and out-​of-​season clothes. I mean, the coverage is good but mandatory sucks.
Cons:
–I wish the door leading to the hallway holding the storage lockers had a stay-​open feature; storage facilities are notoriously creepy especially for women.
–Also, it would be awesome if they could implement panic or injury buttons or phones around the property since you have no way to alert anyone of any unfortunate circumstances unless you have your own phone, and due to all the metal and thick walls, the service is spotty or non-​existent.

Great service, great rates, well kept and secure facility, as well as a knowledgeable staff. Danny set me up in a unit and I was placing things in the unit within 30 minutes.

Juan was there to show me my options. Really helped me out. Got me a great deal, showed me my options. Was friendly, glad I made my way over to extra storage space.

Have never used a storage facility before, so didn’t know what to expect. When you call, it takes you to a call desk that seems to service all the various facilities. When you confirm your order the local storage center calls you. Juan called within 5 min –amazing! We met that afternoon for a tour of my storage unit and facility. Rates were very competitive with first month half off. My only complaint was that there was no AC or ventilation inside the facility. It was very uncomfortable on a hot day when we started to move. Also be prepared for a lot of exercise if your unit is on the 2^nd floor. Definitely ask for Juan!