Pizza Hut

I’ve lived in a couple city’s in the Maryland area before and this Pizza Hut is by far the best one. Pan pepperoni is always consistently good not to greasy but just enough flavor in the dough. Had a thin crust the other day and it was so freaking crispy I loved it. Delivery is always quick.
When your in the mood for good olé Pizza Hut this one is a must.

Can I give 0 stars? Called 3 months ago around 11:30pm and was told they don’t deliver that late (website lists delivery time midnight). Called two weeks ago and was told they wouldn’t accept my order over the phone, I had to order online. Called tonight at 11:10 and was told they were too busy and couldn’t accept anymore deliveries. So I went online and ordered and 5 mins after my order was accepted I received a call that there delivery guys car broke down so they couldn’t deliver. If you don’t want to deliver late CLOSE the store. I now like to call just to hear there new excuse. NEVER order from this place. It’s an absolute mess.

What happened???
They have totally lost what they were good at
Dominos is now the best pizza hands down in town

This is Pizza Hut, so I don’t go in expecting a world class dining experience. I live in the area, so we’ve ordered from this location on many occasions, but the last two experiences have been terrible.
The last time we ordered a pizza, there was a long and slightly curly dark hair wrapped between a pepperoni and through my jalapeño which I noticed as I took my first bite. When I pulled the hair off the pizza, the jalapeño and pepperoni were dangling from the hair. Disgusting.
The time before that, I ordered online, then went to pick it up in person. When I got there, the girl at the register was on the phone taking an order. That’s fine, I understand I have to wait until she gets off the phone. But when she hangs up, she completely ignores me and picks up the next phone call. Fine. But when she hangs up again, and walks away to the back without acknowledging me yet again, I get annoyed. Mind you, I’m literally standing up against the counter right in front of the register. When she comes back, she asks the guy behind me if he needs help. At this point, I’m wondering if I’m invisible. So I speak up. No apology or anything. I pay for my order, then she tells me it’s not ready, and I waited another 10 minutes. Keep in mind, I waited to go pick it up at the designated pick up time and I had already been waiting 5 – 10 minutes before I was even acknowledged.
This place has rude employees, bad customer service, and is unsanitary. I will never, ever come back here.

Pizza was more than an hour late and the manager didn’t care. I would not order from this place

Went there last week with my girl and the place was terrible! Seats had holes, giant spider crawled on the wall while we ate, and dust/​webs everywhere. Few hours later we both felt sick so don’t know if it was from the actual food (tasted good though) or was disgusted by the cleanliness.

Nasty manager with a sour attitude. Told her I was going to call the corporate officer she said she didn’t care and she is the manager! Will not be buying anything from there!

It’s honestly impressive just how many times this place has messed up my delivery orders. I order extra marina sauce? I don’t even get the one that’s supposed to come with my food. I pay for extra cheese on my pizza? Half the pizza arrives as bare dough. I order a 2 liter drink? I get a 20 oz bottle. I order their Tuscani Chicken Alfredo? I get their Tuscani Meaty Marinara.
Luckily, I’m not picky. As long as what I get somewhat resembles what I ordered, it’s not worth the hassle of having to leave my apartment and drive to the restaurant to complain. Although, honestly, I expect that’s why they get away with as much as they do.
That said, their delivery staff are awesome. It’s not their fault that they keep being given the wrong food to deliver.
Overall? As long as you’ll be happy playing Russian roulette when it comes to your dinner, this place is fine. The food is good when it arrives, even if you never know what you’re going to get until you open the box. If you’re the type of person who actually wants to receive what you pay for, though, you may want to look elsewhere.

Pizza here is great but the service is terrible. Do yourself a favor and just order take out from this location. They are very focused on the delivery and take out orders and pay little attention to people eating in the restaurant.

I ordered online from my Courtyard Hotel. The online system is ok, not better than Dominos. I ordered the creamy chicken Alfredo, 5 breadsticks, and lemon pepper wings. I called the store 20 min later and asked them to bring forks because I am at a hotel. A girl answered the phone. She sounded like she was 14. She said we do not deliver forks unless you note it in the online order. I asked, when delivering to a hotel, you guys don’t bring forks, plates, and napkins? He response was typical of a 14 year old. I asked her to void my credit card and spoke with the manger on duty, Martha. She was rude and unapologetic. Had no professional manners at all. Don’t give this store your money. They don’t deserve it. Dominos has a store in the same area. I ordered from there and had a pleasant experience. What happened to Pizza Hut?

Just had the absolute worst pizza experience I’ve had in many years. Pizza Hut near quince orchard. Ordered carry out and waited at least 15 minutes before I was even greeted let alone asked what I ordered. Saw my pizza sit there, they put it on top of the oven. Pizza was absolutely awful, paper thin (didn’t order thin crust) falls apart, sticks to the bottom of the box when I try to pick it up, probably from sitting on top of the oven for 10 minutes. Will never go back, and will not order Pizza Hut for a whhiillllleee.

order carry out 3 cheese stuff crust supreme with no mushrooms. very good pizza. the crust didnt look any different then original stuff crust. first time ordering here will return

So Pizza Hut is Pizza Hut. They would have to be pretty awful to make me avoid their restaurant and drive all the way to the next location. And there’s not much they can do to be considered any better than a quick, easy dinner.
But I had to write a quick review because the woman at the counter was so sweet. She was an older (not old) woman that was so naturally endearing, I felt like I was dealing with my cute little grandmother.
That’s it — all I have to say. You’re still getting the same dinner you expected. But at least you know you’re supporting someone kind.

the service here is HORRENDOUS. we are seated pretty quickly and have to wait forever for anyone to come to the table. apparently the server likes to work by herself because there is NO ONE else on the floor. what a nazi! and we were so hungry, didn’t receive drinks or so much as a second glance. we decided to be proactive and place our order at the register (there were four people bustling around there and the guy who turned out to be the manager, running the register).
it has to be said, i can understand waiting a while for our food. i know we’re competing with takeout/​delivery orders so even if there were only two other tables at the restaurant, the kitchen was probably super-​busy. that said, when our pizza finally came, it was the wrong pizza. we had ordered half mushroom, half plain (meaning cheese, aka NO EXTRA TOPPINGS) pizza. she brought a pizza that had green peppers all over it. i can understand if they were both mixed. but she tries to put it down on our table so we stopped her saying this is not what we ordered.
she goes oh, then proceeds to walk over to another table (at the back of the restaurant, meaning further away from the kitchen). i had seen when she walked over there with the pizza (about three minutes prior. i was watching her like a hawk expecting our pizza because i was famished). she COMES TO OUR TABLE AND PUTS THE PIZZA DOWN THAT HAS BEEN SITTING AT THE OTHER TABLE. now i politely ask her if she could just please make us a new pizza because this has been sitting at someone else’s table. she says «just eat it» gesturing at the pizza. i don’t know what country she just hailed from but between the huffiness and the blatant disregard for standard health code AND common sense, i just couldn’t.
instead of arguing with her, i just straight up asked for a manager. surprise surprise the nice guy from the counter comes over and says no problem.
SERIOUSLY save yourself the trouble and just order out. deal with the fully competent and does-​his-​job-​so-​well-​he-​even-​has-​time-​to-​have-​a-​sense-​of-​humor guy and avoid cranky lady with no interpersonal skills as well as utter starvation/​thirst. the stars are purely for that guy, i wish i caught his name. WHEW because i just typed this all in one breath.

I was prepared to expect horrible experience. I was expecting a messy restaurant… I was expecting bad service but… I was pleasantly surprised… after all its in the Kentlands… Everything from the garden outside to the veggie toppings on my pizza was 5 star. A very clean restaurant… Fresh food. Great service. and no waiting… This is how a pizza hut should be… I will ditch the pizza hut in Gtown and make the trip here. Its all worth the trip.