T-Mobile

The reason why I am giving this location a 4 stars solely on an agent there who has gone above and beyond to help me save money and assist me in the best and genuine way he can. His name is Jackson Liu.
My story began one day when my mother didn’t check her pocket and accidentally washed her phone. Thank god it was an old flip phone but then I had to go to T-​Mobile store to get her a new sim card to put it into a spare phone. My purpose was to go in, grab a sim card, and leave. I would have done just that but then I met Jackson. He spent a good hour helping me since I decided to upgrade my phone and picked up their free tablet. He waited patiently and gave me all the options. He came off as honest and trustworthy. He looked for the best deals and picked me their best package. A loyal customer of his came in and stood around a good hour so that he can see to her needs. This said a lot about his character and what he does for the customers.
Jackson continue to be of help after that day, giving me sound advice when I run into problems either with the device or with the service. There was one time in particular that I couldn’t get help with the store manager (whom seemed inexperienced and was unwilling to offer any compromise). Luckily, I have asked for Jackson’s contact and I called him. Jackson listened patiently and offered me some real solutions.
If it wasn’t for Jackson and his dedication to help, I would not come back to this store or might even switch phone company. So, if you are looking for a reliable and trustworthy service agent at a Tmobile store, request for Jackson.

This place sucks.
Was with the girlfriend and these dudes be rude in here.

Just came in to try to get a new nano sim for a new phone. First person that I talked to happened to be the store manager. Didn’t hesitate to mention the $ 15 charge (which is understandable). This was not where I was unhappy with my 5 minutes in here.
Got to the part where they inputted my phone # and then proceeded to ask about the account holder’s name. Had a rude smirk on his face whilst asking for the account holder’s name (it being a male’s name & I am a female) all the while knowing that were no other authorized users. My mistake on not knowing I was taken off the list because we updated our contract.
Manager could have told me from the get-​go that I would have to be an authorized user to obtain a sim card for my phone. Wasted my time all the while explaining what was going on to me as if I were an idiot. Having a good share of customer servicing, he could have been a lot less rude, manager or not.
It makes sense as to why this T-​Mobile location has the lowest reviews in comparison to all the nearby stores. Do yourself a favor and don’t come here! Seems like other Unilocalers have had a problem with the customer service here.

Jackson was really helpful and super nice! answered all our questions and took care of us. Definitely recommend to go to him for help or any questions. hes awesome!

I just needed a new sim card and the guy just started asking all kinds of questions. He goes on to tell me that I should get my phone from home so that they can activate it for me. I told him AGAIN specifically that I just want to buy a sim card and finally he gave me one after all the hassle. One problem though. The genius didn’t give me the packet with the activation code on it that’s suppose to come with it. It’s suppose to come in a package with a packet that has the activation code, but he had just gave me the card. In fact I think he might’ve gave me a used sim card because it was already punched out of the plastic card that it came on just placed in there. Not to mention I think that he overcharged me. He charged me $ 16 when I bought one off Amazon for like $ 6. I didn’t really think anything of it since I was at a T-​Mobile store and would THINK that they’d know what they’re doing. I figured the activation code would be on the actual card that has the sim card on it. I had to call t-​mobile customer service to activate it for me which could’ve been avoided if the guy gave me the activation code. It’s pretty sad that a sim card that I bought from Amazon a couple days ago I had no problem with, but when I go to the ACTUAL T-​Mobile store I had problems because they don’t know what they’re doing.

Jackson Jose and Nathen provide the best customer service! Very professional and knowledgeable! I highly recommend this T-​Mobile retailer!

I highly recommend going to Jackson!
Coming into the store he greeted us right away and started to work with my dad, sister, and I to set up our family plan. Besides asking about what we wanted for our phones, he took the time to get to know us a bit more. My sister and I, as previous smartphone owners, knew what we wanted right away. My dad, having never owned a smartphone, was unfamiliar with things. Jackson really helped clarify and broke down the information for him to understand. He also did a great job at being able to transfer photos from my dad’s old phone to his new phone, even to the point of almost breaking his heart with bad news just to joke around. He was able to help us sort out what my younger sister needed to do on her own since she was not able to purchase her phone in person.
We walked out very satisfied with the customer service, and we will definitely stay in contact with him for any future questions!

***Too cool for school…***
This store seemed to be super packed. I went there to get a phone and it seemed like I stood in line FOREVER!!! The first time i went to the store a nice girl (Lyn) greeted me and had me sign on a waiting list. The wait was rather long, so left and came back a few hours later. The second time around the nice girl was gone and there was no waiting list. This time the line was short, but it took FOREVER! Sometimes working with customers may take a while, and I get it. However, when I was standing there nobody said anything nor acknowledged my presence. As more people started standing in line nobody said anything to them either. Come on, the normal thing to do is to say, «Hello, we’ll be right with you as soon as we can…» or something to that nature.
There are some good reasons for acknowledging your guests. One reason I like to be acknowledged is because someone knows that I’m standing in line waiting to be helped. Otherwise a crowd will gather and we’ll be raising out hands for our turn as if we we’re trying to get meat from a Vietnamese butcher. If you’re a local who buys sandwiches or meat from the local markets you know what I mean.
I hope this was just an unusually busy day at the store and it’s not a common practice. I do have to admit that once I was helped at the front desk the service was great. I picked up a new phone and went on my way fairly quickly.
I ended up picking up an iPhone 6 Plus as a gift. After playing with the device for a few weeks I totally think it’s over-​rated. The general comment that there are iPhone users and there are Android users I think is very true. If you’re comfortable and happy with one platform there’s no need to change. Seriously, I was wondering what the hype was all about with people standing in lines for this device??? For sure it has the «wow» factor because the design is very cool. But the internal workings is so simplistic that i was left wondering, «what else does it do for $ 800?» Anyway, I didn’t intend on this review being also a phone review so I’ll cut it short here :-)
Shopping area = very clean and organized
Service = good once at the register

Had no problems here. Bryan helped us with our two new phones. Everyone was patient, as it took me 15 minutes to figure out what phone I wanted.

Jesse A. Was very helpful and nice! We switched our family plan to tmobile from sprint. He was very patient with us. He answered all of our questions even though we asked the same questions again. Great customer service!

Talked to the guy with the name of «Kevin» at the store. Worst customer service that you could even think! Definitely not recommending this location to anyone!

My husband and I came into the store to purchase Samsung Note 4 and Tony D. definitely took care of us. He was extremely friendly and helpful in answering all our questions. Tony even went out of his way to call customer service and try to troubleshoot my husband phone when he can easily turn us away. I understand that the store can get busy at time but they work on a first-​come, first-​served bases. Anyhow, I highly recommend Tony and we’ll definitely come back soon to have him assist us with a few more purchases.

Went here yesterday to pay my bill. My check payment was rejected by the machine. I’m not sure what’s wrong. The female staff said its not accepting. I’m pretty sure I have very sufficient funds. I waited for more than 15 min. because there were 2 customers who can’t make up their mind which phone and accessories to get.
Please check your machines! And there should be a separate counter for bills payment and purchasing of phone or accessories.

Service sucks here. I came just for a payment and they had us wait in line then our name would be called. Uhhh they need a payment machine!!! *****they have slow service period!!! ***** every time I come its so slow .come here if u want to wait a min of 30mins! Brookhurst n chapman is bettter service

T-​mobile is a great company. this retail branch. not so much. I came in just to get a tmobile simcard replaced, I didn’t even need it activated, and they put me on a waiting list with 4 people ahead of me that is OPENING NEW LINES. Anyone that has a cell phone plan knows that opening a new plan is not a fast process.
Why could you have not just hand me the simcard, and I’ll hand you the $ 10 cost. it would have taken less than a minute and saved you from this 1 star review.
I left after awhile because I realized there’s another tmobile store a few blocks down on Garden Grove blvd. The other store recognized that I just needed a simcard and got me in and out in under 5 minutes.
I suggest everyone skip this one and go there instead. No wonder they have a perfect 5 star Unilocal review and this store is currently sitting at 2.5 stars as I write this.

Service sucks!!! There’s always a wait, the employees are never attentive! I always have a bad experience when when I come and pay my bill. I always end up waiting at least 30 minutes to get help. They need a bill pay machine bc 30 minutes to wait for a 5 minute transaction is ridiculous!

Came in tonight roughly around 740. I realized they closed at 8pm but I came in for something that takes literally less than 5 minutes to do.
I was second in line and patiently waited for my turn. A guy came in after me and was helped before me? Not sure if business is conducted that way but its pretty SAD when employees don’t even recognize the waiting patrons who came first. Perhaps the security man who pointed out the factor should run the place.
Tonight is the sharp reminder why I left T-​Mobile to begin with. Customer service wasn’t even close to being decent.
Had to take away a star each for: crappy customer service, had to pay for a SIM card when Customer Service Rep said he’d notate the account in which he didnt, and for the lack in welcoming/​acknowledging the customers.
*Sales rep was being a smart as* by telling me all sales are final when I asked for a reciept. Ever heard of something called a business write off?
Stars is a DEFAULT that could be for the parking I guess, luckily for them, 7 Leaves had closed early.
T-​MOBILE DESPERATELY NEEDS TO TRAIN THEIR STAFF AND RETRAIN THEIR MANAGERS.
Don’t come here unless you were cutting close to closing time and in desperate need for a quick service. How can you be in retail and seem like you hate it. If the guy who helped me treated a customer in my store like that, he too wouldn’t be coming back. Thanks, but no thanks.

HORRIBLE experience at this store!!!
The store rep. added insurance to my plan when I bought the new phone even though I insisted that I DO NOT want insurance for my phone. The bills came home with insurance charges on them and I had to call T-​Mobile to have them remove the charges. Of course, I left a complaint with T-​Mobile as well.
Bad Services…

We went to tmobile n got it myself a note 3 about 3 months ago but Unfortunately the tmobile store that we went to didn’t have the machine to transfer all my kids pics from my old phone over to my new phone so they told us to come to this Tmobile store (13 481 Euclid st. Suite A Garden Grove Ca). and not only that but She messed up by installed my husband’s number to my new phone instead of mine. so by the time we got there it was already late but Jackson was still helping us with a great attitude .he went far and beyond his job duty to provide us an Outstanding customer service n be able to transfer all my kids pics (over 1000 pics), along with all my contacts, fix the mistake that the other girl did at the other store n answered all of our questions. He is a great asset to your company! N a good example for other employees to follow. Great job Jackson. We would definitely recommend this store to all our friend!
Last time we were there was about a month ago because I had some problem with the phone so Tmobile sent me a new phone n since we had an awesome experience with this Tmobile store so we decided to come back n look for Jackson. Keep in mind that we live almost an hr ago from the store. This time we want to get another phone for my husband too. So when we came back Jackson wasn’t there but Lynn was another employee that came up n helped us. She was very friendly n professional. She not only helped me transfer old the pics with to my new phone but she also help my husband with his new purchase of his new phone. Same as last time we step out of that store with a great smile on our face. ;)
Our third time there was yesterday. We came back n want to find either Lynn or Jackson but this time we didn’t see Lynn but we saw Jackson n an other employees name Tony. We had Tony n Jackson help us with the screen protector on our phones. N have to say that they did a wonderful job! They put it on perfectly. No bubbles at all. So if u want to get it done need to come there n find these two guys! They not only help us with our phones but they made us laughed the whole time we were there. I’m glad the manager was there also cuz he can see how hard n professional these two guys work. So hopefully he can makes note n pass it on to the upper management. So as u can see every time we come to the store we always leave with a happy smile on our face n a great satisfaction on the serviced. I’ve been with tmobile for 10 yrs n so far I have to say that this the best store to come. Thanks to Jackson, Lynn n Tony. Great job guys!

I have to admit I was concerned about the low reviews. But my phone suddenly developed a problem and I wanted it solved that night (2−10−14). It was almost 8:30 p.m. and I didn’t have many options.
Came in at 8:40 pm and found the store full of people. But it only took three minutes and a staff member broke free and helped me. Friendly service and the problem was quickly solved and I was on my way. No charge.
It’s next to a cool coffee shop that I will check out another time.