TGQ Appliances

The service was good and the price is great for full capacity. I have had them for 4 years and I am happy. The dryer went out and they delivered and set up a new one for only $ 50 and took the old one away. This is a good place

DO NOT BUY FROM THESE PEOPLE!!!
I would have given zero stars if possible. Bought a washer from them. The first one leaked two days later. They replaced the washer with another unit. I had to call them out for a service repair on the second unit. It took multiple calls for them to come out to «repair» the unit. Several days later, the washer was broke again. Multiple request were made to have the washer fixed. Each time they said that they would be out to fix the unit or that I was on the service call board. Finally the owner said that he would no longer fix the unit. I reminded him of the 90 repair or exchange policy and that I was well within the 90 days. His reply was «Take me to small claims court.» Wonderful customer service! I wish I had looked up reviews before buying. Seems many people end up purchasing junk appliances with poor customer service. I can guarantee you will buy a replacement appliance from another store within a short time. Do yourself a favor buy somewhere else or give your money to charity instead.
BEWARE…THEY SELL ON CRAIGS LIST UNDER A DIFFERENT BUSINESS NAME AND NUMBER… BIG RED FLAG!!!

Do yourself a favor and stay away from this company. I purchased a washer and dryer on Sept 14, 14, almost to the day, a month later the washer broke and flooded the entire laundry room. The dryer, basically melted inside and left paint chips all over our clothes (because they paint the interior). After calling them they said they would send a repair man out. After a no-​show appointment Friday, they sent their delivery men out, with a older washer, and with no intent to fix anything or even deal with the dryer. After calling multiple times, I received a email from the office manager «Sean», that my 90 day warranty would be voided. Did I mention that I gave them a set of washer and dryers that we paid 1800 dollars for. The washer was broken, but the dryer worked. They promptly repaired them and are selling them on Craigslist for 800. All I wanted was my washer and dryer back, or a refund of 370 dollars. Now I’m forced to replace all the flooring in the laundry room because the washer was leaking water all over. I don’t want this to happen to anyone else. This mess has literally made me physically ill. The owner, Quan Linh Nguyen is a criminal. Please do not buy from them. Stay away from any craigslist ads. They post in every city and every county. T.G.Q. 714 786 7580. Stay away from them

Do not buy anything from this T.G.Q. they have other stores look at the phone numbers that are provided and do not deal with this business.
714 7 867 580/​
714 818 ³⁴²⁸⁄₇₁₄ 650 9930. If you find the ad on Craigslist look at all the numbers and the writings are all the same do not get scammed by this business
I just want to give everybody a warning of what kind of business you are dealing with. They are crooks they delivered a refrigerator to my house it had cockroaches and spiders In It that I found when I was deep cleaning. I Immediately called and there was no answer. I went down there. To ask for my money back. (Before they deliver it at my house When I asked about my warranty and what comes with this refrigerator because I was buying a used one .he told me that there was a warranty but I was not once ever told all sales are final.) and I did not agree with that .The man that delivered The refrigerator had my refrigerator out of my house and in his truck with a new one in my house and he was ready to go and I had to remind him for my receipt. And he was gone before I could even look at it. Eddie has no patience and he is very rude cussing me out and yelling at me. To where I had to take Garden Grove police department with me. he is not a man of his word he plays games and give you the runaround. Does not call you back he will not call the owner or have the owner call me .I understand that buying a used refrigerator it may not last long as in working. but I did not sign up to buy a refrigerator that had cockroaches in it or spiders. That’s why I went to an appliance store and not just anybody off of the street. Lesson learned I will buy all of my appliances brand new. From here on out. And I will be taking them to small claims court because what they are doing is wrong and its not fair and I stand up for what I believe in. so I will see them in court I don’t want anybody to have to go through what I went through So I’ll give you fair warning of what kind of company you’re dealing with. I’m not lying to you I just want my money back so I can put that towards a brand new refrigerator. So I don’t have to worry about get another refrigerator with roaches or any kind of bugs. Please look at the pictures that I have provided for you..

complete total scam artist should be run out of business.
do not buy anything from these jokers!!!
everything they say is a lie run as fast as you can!!!
you can thank me later!!!
try Robson Appliances 949−351−5426

Negative 10stars? Not worth the cheap price at all! Just absolute crooks! Cockroaches!
Customer service was very deceiving. Initially, they were nice, polite, pretty quick and answered questions in a timely manner (probably because they were eager to sell a fridge) although they were not the most professional or thorough in their communication. The price was $ 260 for a regular refrigerator including delivery. Everything seemed ok at first. After two months our fridge and freezer started going warm, most of the food melted and spoiled within days. When we called them they told us to try a reset that would take a full two days… I’m guessing it was bs to add on days to get us closer to the end of the 90day warranty because trying to call them again was painful, took 5 phone calls for them to finally agree to come out and look at the fridge and give me a date when they would send someone out and hung up on me mid-​sentence when I tried to ask for clarification.
They showed up with another fridge without warning, didn’t give us any choice when I asked them why they didn’t even want to look at the other and try to fix it. One guy was nice and tried to answer my questions despite not having any idea how things were run in the company. The other guy gave me a dirty look and stayed silent the entire time… at this point I decided to accept it and call in to the company to find out where we were in the warranty and if the 90days started over or what we could do giving the first fridge we got barely lasted two months! We were very vague and rude at this point, and the best option they offered was a 90 day warranty for $ 90…this seemed like a lousy deal. I told them I would think about it and get back to them before our current policy was over.
The second fridge stopped working after less than a week!!! Everything got warm and we lost a bunch of groceries all over again! Then, as the fridge got warmer, cockroaches started coming out into the food space! At the sight of the first cockroach, I immediately unplugged the fridge and moved it outside (within the hour) because I did not want cockroaches in my kitchen. (We have since been fighting a roach infestation in our kitchen.)
Then I call the salesman’s work cell and the company’s main line and left them messages telling them that their replacement was not only not working but that there were cockroaches. They did not return my calls, I had to call two more times the next day for them to address me. they did not seem AT ALL surprised about the cockroaches, or that their crappy fridge lasted less than a week! They offered us $ 15 to buy it back and when I told the guy it was outrageous that they had barely just brought it to us plus all the hassle we had gone through, roaches and everything, he asked me to send him a picture and that he would ask his boss the next day. never got back to me, never answered at all when I called the first two times. Then after getting beyond annoyed with their awful product, customer service, and communication, I told them I was thinking of sending in a letter to better business bureau and health department. After that they finally answered their phone and yelled at me! Needless to say they never picked up their fridge and we have not heard anything back from them.
If it were up to me, this business would be shut down immediately! I don’t know how these people sleep at night knowing they screw people over this bad!

Poor quality products and even poorer customer service! The manager has little patience. If you disagree with him or point out how shady their business practices are, expect that you will be needlessly berated over the phone.
Please read the reviews below, save your time and money, and purchase your appliances elsewhere. Dealing with TGQ is simply not worth the headache and you WILL end up spending MORE purchasing a brand new refrigerator/​washer and dryer/​whatever when the one you bought from TGQ breaks down in less than 2 months.
Also, please note that although they promise you that if anything happens to your appliance during the 3-​month warranty, they will come out to try to repair it (and subsequently replace it if need be), they will not do anything of the sort. You will simply get stuck with another piece of junk that will likely break down in another two weeks. If you’re so lucky as to have your piece of junk break down prior to the warranty expiring, you will need to pay another $ 90 for an extended warranty, only to have the same problem 2 months later.
Our experience with them has been nothing short of a headache. Seriously, the worst customer experience ever! It takes days for them to return messages, and they are just rude as he**!!!
Like I said, save your money. It’s going to cost you more in the long run if you don’t heed my advice and that of the other reviewers. SHADY SHADY SHADY company.

Really?! I can’t give it zero star review? This is the most awful company I have ever had the displeasure of working with. I do not understand how they are still in business! They feed off of innocent people, and convince them to purchase absolute garbage! Kenneth and Nathan are lame excuses for men. I hope it helps them sleep at night knowing that all they do for a living is lie and cheat. If you have a second, take a look at their Better Business Bureau rating. Four complaints within a 12 month. Soon to be five! Anyone who is looking for any appliances, do yourself a favor and take your business elsewhere. Don’t get scammed on!

I keep waivering between 2 – 3 stars, but I’m sticking with a 3^rd star because of the price. We bought a fridge, washer & dryer through them and got an amazing deal with delivery!
Thankfully we bought the year warranty. Our drier broke after about 2 months of use and our fridge broke about 5 months into it. Both times, they were relatively quick in getting us a replacement. We had to call a few times to get a hold of someone, but once we did, a replacement usually came by next day.
Our replacement fridge came broken, so we had to get another one out the next day (in the meantime our freezer food went bad). And our 2^nd replacement came in dirty. I had to clean out the whole fridge — inside and out. Annoying, yes, but, really, what do you expect with these prices?
Overall, I’ve found them to be professional, relatively responsive, and they stick to their business agreements. Do they go over-​the-​top to ensure a good experience? No, but you get what you pay for.

If I could give this place –0 rating I would. They are the rudest most unprofessional business I have ever dealt with. I’m a pretty easy going customer so even when delivered a refrigerator that didn’t work I was calm and understanding but then I saw the disgusting refrigerator had cockroaches inside of it. So the product I paid for did not work and now I had to worry about cockroaches. I called Kenneth and explained that refunds are not policy and I understand that in most cases however, I did not feel comfortable getting a replacement since their products are infested. He understood and said he would ask the manager, Nathan and the owner. After four days of getting nowhere I spoke with Nathan who had no idea what was going on which meant Kenneth was not even attempting to check for me as promised. After I explained what happened, Nathan the manager began to scream that I will not get any $ back no matter what and I could come to the warehouse and take the replacement apart to check for roaches before they bring it to my house… are you kidding me? After I asked him to stop yelling at me he said sorry you had bad luck but that’s the risk you take. Even after I asked him just to take back the fridge even without the refund they couldn’t even call me back to arrange that. DO NOT buy anything from them. Its a waste of $ and their products are crap.