Time Warner Cable

I called to ask what I need to do return my equipment and they guy was a smart ass and did nothing to try to keep me.
After being a customer for 23 years (Still have internet) I went to turn in and cancel cable and phone and they returned the equipment and said anything else today? WOW no customer service in trying to keep me as a customer. LOVE OUR NEW DIRECT TV and WAY CHEAPER saving $ 100/​month. BOO TIME WARNER.

Just when I thought Time Warner couldn’t get worse!
I would give a negative rating if I could. I don’t watch a lot of TV, but when I do, I don’t want it to freeze up. Service line & tech support doesn’t help, just keeps making excuses. They will send out a technician. Really?? This is what they did last time. My taking time off work again because they don’t have the infrastructure in place is ridiculous! The band width is the issue– not the box. This happens every time there is a high demand show.
Beyond disappointed.

Have been a customer of their internet services for close to 20 years. I decided a few weeks back to try their triple play service, adding phone and Cable TV. It did not work out so I went back to my original TV and home phone providers, and kept the original internet service. I called them to discuss an adjustment of my bill, to receive a credit due to the time that I had the service. As hard as the customer service rep tried to explain to me their policy, I was not satisfied with his answers, and asked for a supervisor/​manager for a complete answer. I was never connected to any manager, and I guess I will have to call back to try again.

The worst cable service. period! They raised my basic cable from 77. to 95. without notifying me. Then the operate said «Hey look I found a special for u» some pecial package for 79. total. I told since I didn’t want to take their garbage back I told him go ahead… now 2 months later my bill has gone to 103. REALLY! Never I have call 20 x and I had never gotten the same # to pay

*** Round and round we go…***
I’ve been wanting to cut the cord a long time ago, but it’s always been such a pain in the ass. Call-​in to Time Warner and be put on hold for 45 minutes. Then explain that I don’t need TV. Since I’m an existing customer, regular customer service cannot help. I’ll need to go to another department that only handles «downgrades». That adds more time to the already 45 minute of waiting and explaining. After attempting this a few times I just gave up. Keep in mind my promo for $ 39/​month for basic cable and 40Mbps internet already expired. I’ve been getting charged $ 80/​month for the same basic services for six months I didn’t even watch TV.
I finally got around to going into the Time Warner store. Got in line and they were able to help me without a problem. Say what??? If I knew it could have been done in person that quickly I would have done it a long time ago. I just assumed TW was like Bank of America. You stand in line and they tell you, «it can only handled by phone».
Anyway, I had to return to resolve issues with my modem/​router combo. The people in tech support kept telling me I had a gigabit speed router. After calling in numerous times the last person told me it was only fast-​ethernet.
OMG!!! I would have saved about a week with tech support between Time Warner and Western Digital if someone would have told the correct information at TWC! This is the problem when people in tech support don’t know what they should know.
Anyway, I purchased a NAS (network attached storage device) to use on my home network. Basically it’s a dropbox at home to automatically back up all of my devices (all cell phones and computers) without the added monthly storage fees. Yes, Dropbox does give you 2GB of free space, but that disappears fast when you’re taking video of the family and kids. So when you have the correct equipment the Western Digital Cloud storage works beautifully!
Bottom line…
* If you want to get anything done right you have to be persistent. If something doesn’t sound right get a 2^nd, 3^rd, 4^th opinion. I would have given tech support a 1 and the TWC store a 4 (minus 1 for the long lines). That averages out to a 3.
What I liked…
* The people inside the Time Warner store were wonderful! They worked quickly and they were able to resolve my issues that the phone customer service was not.
* Once I finally got a knowledgeable tech support person I was able to get the proper information to resolve my slow network issue.
* After the equipment change the network speeds were amazing to access files over the network. I should have realized that there was a problem when they didn’t know the difference between a bit and a byte :-) ha ha ha… (that was a nerd joke)
What I didn’t like…
* Customer service via the phone is terrible because their process is terribly time consuming.
* The tech support was wrong about what equipment I had and what was available.
* Calling back numerous times and reading forums takes time! If customer support or tech support knew what they’re supposed to, I would have saved days of tech support hell!!!

Time Warner has the worst customer service ever-​they are not responsive, and unavailable online or by phone — pathetic service!

Thanks to TimeWarner Cable I have more gray hair. Thanks to TW it will cost about $ 60 to get rid of it. That will be added to the $ 200 computer consulting bill I have since you forced me to «upgrade» my modem.
Speaking of which, TW turned off my original and fully functioning modem WITHOUT NOTICE. This means they not only stopped access to the internet (and my remote office — I work from home) but my internet based business phone.
When I called to find out why my internet was down I was told that I HAD been notified that I had to go get a new modem from my local time warner office. Ummmmm… No, I did not. When I said this was not my decision to make this change, do not inconvenience me any further and get someone here to bring and install the new modem, I was told «not today». Not today for me means I cannot work, no income coming into my home today thanks to Time Warner. When I asked to speak to a supervisor… 20 minutes later, a supervisor was able to put back the signal on my modem. But both people said «you could come and pick it up and install the new modem yourself.» No I am not a tech. I am a Grandma and most Grandmas hate all things techie and are not trained in all thinks techie. I pay TW to handle my connectivity issues.
Next day, installer came with modem. Prior to him arriving everything was working fine.
He puts new modem on and my wireless computer and printer are no longer functioning. He doesn’t know what the problem is (after an hour plus) and anyway says he is really not allowed to do anything about it because of liability. He told me I should call the Geek Squad. recap: working before they came! Left with wireless computer and printer not working. So two days of aggravation and I am left with a system that does not work. This from the company that says «I could install it myself». They cannot install it to work!
Third day, called a computer consultant — $ 200 later I have a somewhat functioning computer system BUT and this is a BIG but… the connection to my smart phone is HORRIBLE! This new «wonderful» modem TW gave me only works well when you are in the same room as the modem and hooked up directly to it!!! Are you kidding me??? The TW installer said that the new system doesn’t work as well for cell phone connectivity so use the previous system and he gave me two separate log-​ins. The only problem is that they are both equally slow — slower than molasses! Using the internet on my cell phone in the house now means more frustration and slow slow slow connection.
WOW Time Warner! Thanks a lot! So glad I pay your company $ 150 a month for such top notch connectivity! And don’t get me started on your customer service (NOT!!!)!

The Time Warner technician came yesterday as appointment, Ryan, he was a nice guy with 9 years of experience working for Time Warner. After some questions and clicks with the adapter remote, he soon identified that my digital adapter is dead not the cable for it still provides signal. The problem was that I received the adapter for over a year but I didn’t use it. Let the call the adapter is expired. All the work took whole an hour for 2 minutes replace new adapter and 58 minutes of waiting to talk to a representative. I asked Ryan that does Time Warner has a special line for their technician workers. He said that they used to have it but Time Warner cut it out. So their employers and customers use same line, and it’s always jammed up.
Overall, my problem is solved. Now I’m going to stop by at Bestbuy and pick up an internet modem for faster speed and get rid of $ 8 modem lease per month.

The line was long but it moved quickly & I receive excellent service. I had an issue with fraud & they handled it !
Thank you TWC

If you want to save a lot of money using TWC internet, buy yourself a modem (Motorola 3.0 cable, Model #SB6141) from Costco for $ 75. They lease you a modem for $ 5.99 each month!!! I started with TWC almost 7 years ago and I would have saved $ 500 over that time period.
Just make sure you call TWC and provide them with the MAC ID which can be found on the box and the Model # of the modem (if you’re not tech savvy). Plug it in, cable first, then power, and you’ve just saved yourself a bunch of money!!!
Makes me sick to my stomach knowing I paid these bunch of a**holes so much money because i was ignorant about a simple fix.

Some times the wait is long but the staff at this location is very knowledgeable and friendly. I will continue to visit this location.

I did not have time warner cable for my television. For me to get the one channel that I thought was important I had to buy a package with tons of programs or channels I didn’t care about or quite frankly didn’t want to support at all.
I got their Internet. The only Internet in my area was limited to 20 Mb per second. Although this was the maximum I could get my area and that’s how they choose to sell sell it. I’ve very rarely saw that. Typically I saw Internet speeds around 9 to 13 Mb per second. Tested it on nine different bandwidth speed test that all came in around 9 to 13. when you call to complain about it you would magically get sent to this one webpage that would give you 19but it couldn’t be re-​created anywhere else. Even when I use the bandwidth speed test on their site that they didn’t specifically direct me to I didn’t see that speed. Maybe I would go back to using their Internet if they charge me based on what I was getting and not what the maximum I can get was seems like I was being ripped off. I transferred to AT&T because I can get a package through DirecTV which I already got my cable through. It was $ 30 cheaper.
I previously lived in Long Beach where I had Verizon Fio’s. I would love to have Fio’s again I would spend extra money to get files back because the Internet was great it was very reliable in the speeds couldn’t be touched. It will probably have an impact on the next house I buy I will make sure it’s in Verizon territory.

I think that this is related to this particular customer service space — not the company on the whole … That said: I’ve always had a very good experience here — good customer service, prompt and polite. There have been some lines at times — this is not the place to troubleshoot any system (user) issues — I’ve seen that before– where people confront the CS Rep. With an issue that can only be taken care of at the location of the issue. I’ve had this service since it came into my area and, while there have been issues — if I’m patient and respectful… Things work out. I’m glad that this place is so close to home!

Have had excellent service since it was installed. I just bumped up to the top tier at $ 95 per month. 300 down/​20 up consistantly. I don’t know what others are talking about.

Don’t get to talk to people in Bangladesh as often as you’d like? Cancel whatever television provider you’re currently using, and switch to Time Warner! I can guarantee you their equipment WILL fail — numerous times — and you’ll be able to enjoy numerous calls with people in Bangladesh. Soon you will be enjoying people mispronouncing your name over and over, and telling you things like «get on your equipment», «unphlug the chard», and asking if maybe you «swished your wires». Don’t delay! It’s TONS of fun and not frustrating at all!

It’s 9am with a long line out the door with one clerk at the desk. Time Warner sucks!!!

15 minute wait-​time, service rep knowledgeable & business was finished within 15 minutes…
Folks are to darn impatient, calm down it’s just cable!

Time Warner cable service is not free! When they tell you they have a service technician in your area and he’ll stop in, be warned it’s a $ 39 charge, and the technicians will fail to tell you that while they’re talking to you on the phone! Nine out of ten times all you have to do is unplug the cable box wait 60 seconds and plug it back in to reset it, that’s exactly what he did and charged me for a service call!!! Really time warner? Don’t you make enough profits to provide a free service?
Single mom on a fixed income mad as Phuq!

I’m personally not a fan of TWC. The internet is slow… hello, 1990s called and wants their dialup back! I attend the Art Institute online and when I went to sign into class one morning, I decided to time how long it took the page to load completely. Can you believe it literally took over 10 minutes to load JUST my home page for school! I don’t have time to mess around with you TW. My classes are accelerated and I cant keep dealing with an unreliable company! Sadly though, I’m stuck with you until my fiancé and I move to Riverside after our wedding in Dec.
Not to mention every time I look around, one of our tvs are coming down with some sort of illness be it blank screen, fuzzy screen, or completely wiped out. Ever since TWC has required all tvs to have those little boxes, our old school tube tv in the living room has stopped working after years of having no problems with it and 2 of our flat screens have given out. Whats the deal?
I’m in shock this company is still in business with the problems and how expensive they are for some serious lack of providing a good, worthwhile product.
Oh, let us not forget that we’ve added for private numbers to NOT call our house. That lasts for maybe a month… WE STILL GET PRIVATE NUMBERS! Whats the deal with that?

I never knew this place existed, ’til recently. I finally joined the 21^st century and decided to upgrade our cable box to a DVR. I called customer service and they told me to bring it to a store to swap the cable boxes. The transaction was very smooth. The representatives were very helpful. It was a breeze.
However, when I came home to setup the box, it wouldn’t work. I kept making sure I got the plugs right, red red, yellow yellow, blue blue, etc. I’m not colorblind. But still, it wouldn’t work. I finally called customer service again and apparently, the cable box was wasn’t ‘authorized’ yet. It was a quick fix. Yes, I’m not retarded after all!