Traveling with Theresa

Eek!!! Methinks not!!! This is exactly how I feel about Theresa and travelin’ with her … Here is the breakdown of what went wrong … I came across her site couple of months ago and some deals seemed to be very well priced so I signed up for the newsletter … Fast forward, we decided to start planning for a winter vacation to Mexico, so I though, I would write her asking to look into various options … She did, we went back and forth on the dates, hotels, etc — by no means, I am not the most patient person, but when you are in travel business you need to be prepared for that — people do ask questions … Very first hick up — I kept on asking to see our itinerary, yet she was saying she needed our names so she can give it to me … Not cool and I am not a child so you be talking to me like a have an intelligence of a five-​year old … But ok, we gave the names, she sends me an itinerary with an early AM flight — while all this time we were talking about us leaving late that night … I am thinking to myself, that’s fine, we haven’t booked anything — lets not concentrate on this, as so far this hasn’t been bad. well yet … After talking back and forth on emails, I started to get a sense of being a bother to her rather than a client she wanted to keep. Suggestion here, some of us actually work for living and calling you during the day is not an option, so email is the only way to get hold of you — if you want to be professional about it, create a form on your page that would allow people to input all necessary information you need to research quotes to avoid piece mail … Back to the subject — we finally arrived to seeing an eye to eye, dates, hotel, flight, etc … she sends me price which is almost $ 980 more than the same set up via Expedia … Well, it was a good thing I checked — but Theresa didn’t like it much … I emailed her saying, thank you for your time, but Expedia is showing lower price and I think we are going to go with them … Her response??? If I were a travel agent, I would try to do a price match, it is only logical, you spend time looking for a deal, investing your time into it, yeah, you may not make full thousand on me, but a five hundred is still a good money. But I guess, it’s just me … Theresa’s response to my email … «you should’ve gone through Expedia from the start». the next email I get is an auto response stating that I was unsubscribed from her newsletter. So I emailed her asking why I was taken off of the newletter … My thoughts at that time — she couldn’t help me now, but that doesn’t meant she may not be able to help me in the future … This is a copy/​paste of the email I got from her «It’s not retaliation we do not work for free and not interested in helping you. Go ask Expedia to help find you your next hotel.» … NO COMMENTS HERE … oh, wait, I actually do have something to say… here is my email back to her «I will make sure I share your last comment when I will be posting reviews for you and your company online … You are in the business where sometimes even if you spend time trying to locate a deal for a customer, you don’t find the best deal possible, to hear that you „don’t work for free“ is liberating because it allows me to tell you that you are a stupid bitch who knows nothing about working with or for a customer, and makes me happy to know what you are aboutbefore I actually made a mistake and bought a deal from you — which I was truly thinking of doing … now f*ck off» … Yeah, this is exactly a word for word I wrote her … Her replay was «You do that and I will show all your emails total of 12 that you sent to me for two weeks asking for my help and I gave it to you for FREE. I will copy and paste them.
You use people. Do not contact my agency ever again. So take a hike and you go first. » … She actually gave me HELP FOR FREE … Bitch, are you out of your f*cking mind??? ‘Nuf said here, I think …

Rude and pretty damn unresponsive.

How funny, it looks like she changed her location from Garden Grove to Sunset Beach, CA… It’s still you Theresa, you SCAM, you can’t hide now! Our experience with this woman was just horrible. The worst I’ve ever dealt with. Hell, I could have went to the DMV and got better service! I noticed she had two good reviews. Suuuure, I also noticed they only have one review each and the day they sign up was the day they wrote her a review. Suuuure, stop writing yourself reviews Teresa, we all know it’s you.

Can I give a zero star? C’mon Unilocal,when are you going to give us this option?
«Travelin’ with Theresa??» It’s more like Travelin’ With The Devil if you ask me. Seriously people, the experience my fiancé and I had with this woman was worst than a nightmare.
My fiancé and I found her on a travel message board and someone mentioned her as being good, so we checked out her site. Talked to her and emailed her numerous time. She was amazingly nice, VERY, very responsive and very professional. The prices she quoted us was about $ 100 less than the other travel agents, and she said she will throw in an excursion as a gift to us. Oh. My. How very kind of you, Theresa… I work at a law firm so naturally I am very cautious and will go to great length to research vendors, etc. Unfortunately I made my mistake here. I only did a quick search for her to make sure she is a legit travel agent. She is… I am a very thorough person and will not trust vendors so quickly unless I do more research but I figured since she is an agent with a license, what harm to booked her right away. Well, well, well… I have a lot to learn in this world.
My fiancé gave her his CC for the deposit on Sat. Typically, travel agents send you a quote (complete with details and company info) prior to booking. Since it was a Sat afternoon, she wasn’t able to get it to us until Monday, which was fine by us. On Monday at noon, my fiancé sent her an email just for general questions about the trip and to ask if she needed my Green card to book our flights, just general questions that any client would ask their travel agents.
Her response: «I told you I will get you the information on Monday and it’s still Monday. I am busy and need to get back to work so I can’t keep answering your questions, stop and answer your question, stop and answer your question.» My fiancé responded and was still very nice, not wanting her to sabotage our trip, but she was STILL credibility rude through her emails, it was shocking. Theresa, where did you go? Did you hand us down to your 12 yr old niece or something? Are you bi-​polar? What happened to the professional travel agent 2 days ago? Seriously, the gov SHOULD NOT let people with signs of such medical conditions get business license… We felt extremely deceived by her.
My fiancé is the sweetest guy and rarely gets upset, but he was pissed off at how her emails kept coming across so rude! We have traveled for many years and this is no way to deal with a client! We tried to ignored it, thinking maybe she was having a bad day, but that’s NO WAY to treat your client, bad day or not! The next day I responded to her email and expressed to her in a very professional and nice way that I thought her emails came across very disrespectful and condescending, and that I hope we are just delirious and misread her emails. She responded saying she was sorry for her rude emails yet blamed him for asking too many questions… UM, EXCUSE ME, if we can’t ask you questions, why are you a travel agent?
It gets worst… Instead of taking responsibility for her action she will go back and forth w/​us thru emails like a 17 yr old high school child. It was exhausting. We decided there is no way we can deal with someone who comes across so unprofessional. Our honeymoon is supposed to be a wonderful experience that we look forward to, not terrified that someone will sabotage it.
We did more research and turns out she booked our trip through another travel agency. After she agreed to release our itinerary to the travel agent company (for a cancellation fee of $ 200), we found out she did not use our CC to book our trip. Instead she used HER CC.
We didn’t issue our card number so she could use HER personal card to make deposit, than use our money to pay off her card. We asked her why she did that via email, and she responded, «I do not read your emails anymore, they are useless.» How ridiculous is she? This only lead us to believe she was using her card to earn points or mileage. In our conclusion, it really shows her greed and deceitfulness. This is the same type of greed and corruption that has Financial System/​Wall Street in disarray. I wonder how many other customers she is doing this to? Maybe something to consider putting on your website Theresa, right next to your bogus cancellation policy.
That was an easy $ 200 bucks wasn’t it Theresa? I hope you feel good about yourself. It really suck because we are hard working people who only want to have a pleasant honeymoon and be happy, but its unfortunate from time to time, we (all of us) stumble across come road blocks. In any event, life’s cycle is constantly repeating itself. Anyway, I’m just stating our personal experience. I hope anyone who decides to book with any travel agents do a lot of research prior to booking. Good luck fellow Unilocalers!
P. S. Noticed the person with the positive review only have 1 review. Is that u Theresa???