Francis and Sons Car Wash

Well, these jackasses have since changed their name AND nobody from management ever contacted me to make this right either.
I ended up ordering a new tweeter speaker from a Volvo parts supply place and replacing it on my own, the tweeter speaker was just under $ 100 after shipping because I opted to get one that was a complete speaker, not just the plastic cover. I did this after reading up and realizing that I would have to melt the tweeter speaker off of my old speaker cover and affix it and all the wiring to my new speaker cover. (That’s beyond my technical skillset.) Oh, and all the fucking superglue that the hamfisted employee smeared all over my door frame and rubber door gasket in his horribly botched attempt to fix it? I wasn’t really able to get tall of that off, even with acetone, so thanks for the permanent super glue damage to my car. It took me about an hour to figure out how to affix the new speaker and to razor scrape as much superglue as I could off of the car’s surfaces and it still looks bad.
I’m furious.

Now «Lawrence and Sons». Detail and Car Wash. Regarding their detailing: Having just opened under new Ownership, you would think they would put their ‘best foot forward’. The work is shoddy to say the least. They seem to lack knowledgeable staff or auto detailers. Customer Service was lousy. You would expect there would be someone to talk to about their detail service. I still gave them a try and it turned out that my grandson could have done the job. I would not recommend this place for detailing or car washing to anyone. At this point, I will not be surprised if the new owner fails to make this business succeed.

Today I went in with a Groupon I purchased yesterday that advertises this location as a Francis and Sons, please know management isn’t what changed, ownership has. The new company is Laurence and Sons. I had a great experience with Stacy the cashier. She honored the groupon but even did more and offered to comp my car wash for the inconvenience! I did not expect that! Customer service was great from pulling up and asking questions about services, to when I approached the cash register. Everyone was kind, sincere and willing to make Laurence and Sons memorable for me in a positive way verses being frustrated or out more money. I would recommend this location purely based off the interactions with employees as well as their timeliness. Groupon or not, this location is striving to repair the relationships with dissatisfied customers that visited Francis and Sons as well as make your car wash and maintenance location THEM for all the times to come! Great service and experience!

A New Company owns this car wash now and they did a great job on my Lincoln Navigator.

Another bad review so just the norm for this place. Can‘t believe I still go here. Don‘t honor their own coupons. They pretty much do what they feel like when it comes to charging. Sometimes they do a good job as far as cleaning but you have to work your way past the «windshield guy». You guys do a lousy job on the windshields and its not free. My wife refuses to go here anymore because she is tired of being harassed about her windshield. Obviously they don‘t have any real managers here because if they did this guy would be long gone. Sometimes they do a good job at the end if you kind of keep an eye on them. I always tip them no matter what, but man it‘s hard. Hope someone fixes this place someday because it is close and handy. I would say go somewhere else but Full Circle is almost as bad as far as getting your car clean but at least they don‘t harass you and make up prices as they go along

When I first moved to the area this was the best place. Last 3 times were terrible. My last time here, they washed 5 cars before mine. Would’ve been 6 if I didn’t say anything. When the guy started arguing he said he writes the time of arrival on the window (it was six minutes after I paid at the cashier). When I arrived I was the second car in line. Then after I finally got my car the outside was decent but still dirty and the interior was ok. The Francis and Sons franchise has completely died by way of the 4 east valley locations.

Great customer service! After a horrible experience this morning at Jacksons Car Wash– these guys more than made up for it! Thank you for getting the point of customer service!

Constantly breaking things when we get an oil change and then our vehicle leaks oil until they fix it. They never bother to call you when your car is done. Seriously, we have kept giving them chances and it’s not even worth it. We will be taking our business elsewhere. Yesterday they didn’t bother to call us when our vehicle was done. We went over there and they had just closed and the business was locked up, no one in sight. Our vehicle was sitting there, clearly having been serviced and NO ONE BOTHERED TO CALL US. Seriously we dropped it off at 3:30. LAZY much? So we took it home since we needed both cars. Obviously we had to come back to get the other set of keys and pay our bill. The manager calls this morning all POd and starts yelling that we better come down and pay or he will call the authorities. Nice try, idiot… my husband is a cop and knows how it works and you’re definitely full of sh*t. We will definitely be taking our business elsewhere. Stay AWAY.

This place has not gotten any better since my last review. They really should shut this mother down.
This is really prime real estate for a car wash too.

Just left and we are very disappointed. We paid for «the works», but realized on our way home that the interior had not been dusted, no armor all was used on the interior, and the «new car scent» was either not used or so faint that we could not smell it. We have been customers of Francis & Sons for several years, but have noticed a definite decline in recent months. This will be our last visit to this car wash. so sorry to see such sad work.

I visited today, and was charged $ 4 to spray down my plastic mats. I have never been charged this before. The special was $ 4 off a wash, so I guess they had to make up for it. Just lost a loyal customer of 2 years.

Shoulda looked on Unilocal first. Take your $ 20 bucks and go elsewhere. Console is still dusty, spots on back window. Place was really good At giving a half ass job

Poor customer service. Waited for every person involved. The lobby has no merchandise inside, looks like they are about to go under! Place is a ghost town for good reason. Bunch of kids on the finish line that don’t care. I asked the lady to do some items that were to be included with my $ 16.00 wash (like clean the windows) and my wife saw her roll her eyes and laugh at me as I turned. I live in the same neighbor hood as this wash, yet il drive over 10 miles away to go to cobblestone! Just a matter of time before they are done!!!

Horrible place!!! 1^st time got bad service and thought probably it was a bad day for them. But same thing 2^nd time. Specifically told to vacuum trunk and child seat but why would they listen. Got so frustrated that after hand drying I went back and asked them to vacuum. Hand drying was again bad. Marks all over the car.

They always do a good job. My car looks great afterward. They are busy for a reason. I have even had them detail my car and it turned out excellent!

I’m giving two stars because it was dirt cheap on a Groupon but the quality of the wash they did on my wife’s Lexus was not very good. I had to spend 10 – 15 minutes getting the numerous spots they totally missed. Wheels were not done very well either. No way I would take my car there.

I tried getting my seats shampooed today but they told me you need to schedule an appointment if you purchased the service in advance and it has to be made for earlier tham 10 o’clock on any day. They won’t take appts at 10 or later is what the girl on the phone told me. I called a different location and pretty much the same thing. I was asked by the girl on the phone if I had previously purchased the service and told that people who swing by and havent previously purchased this service are welcome to get it done the same day but since mine is already paid for i have to make a 48 hour in advance appointment. All I can see is these stores are a joke and I will never purchase anything from Francis and Sons again.

I’ve been going here for awhile now. The wash attendants are always friendly. Of courses the the guy that takes your keys try’s to up sell but, they are overly pushy. That being said I would take my car elsewhere if I was due for an oil change. The mechanics here try way to hard to up sell. Lastly, the last oil change i had here, the tech didn’t tighten the drain plug all the way. This resulted in an oil stain in my garage.

If only I could give a 0 for my review. I waited 30 minutes for a vip car wash. The interior was filthy, all the windows were dirty. They left wax marks all over my hood. Save your money!

Really disappointed in our car wash from here. Just wanted the ultimate car wash and got talked into paying $ 60 for our leather seats to be treated and it included their nicest car wash as well. When we got our car back the outside still had several marks that we had to have them come back and clean. Then when we got in our car we noticed the top dashboard wasn’t touched and they didn’t even wipe down the front dashboard, steering wheel, cup holders, or sides. They did a half-​a$$ job that I could do better, and I’m 9 ½ months pregnant. Save your money and don’t go to this place.