Verizon Authorized Retailer – Wireless Zone

DO NOT go to this place. The manager is extremely dishonest. He completely lied about the plan that I signed up for, and since it’s a privately-​owned store, there is very little accountability.

Horrible experience. Shady operation. No stars would be more appropriate. I went in with a cracked screen on my phone looking to use my insurance to replace it. I was told I was eligible to upgrade to a droid turbo with a plan that would save me $ 20 per month. I was told I would have to send in my old phone to avoid being charged for the new one. However, I was NOT told at any point that my old phone needed to «be in good working condition, not broken or cracked.» Fast forward two months later, I was charged $ 300 for returning a broken device. Verizon sent the old, cracked phone back to me. I called customer support. The representative told me to take the old phone to the store and explain what had happened. She said the store manager would have to remove the charges due to the salesmen’s negligence. I followed their instructions. The manager, Fransisco, seemed unapologetic and told me to leave the cracked phone with him, he would send in a different phone under my name and that’s how the charges would be removed. I left the store feeling like this wasn’t the end of it and it wasn’t. I made several calls to customer support in regards to my situation as I began receiving notifications that I needed to pay the outstanding balance on my bill to avoid service interruptions. After speaking with several representatives it was clear that I had been scammed again. Apparently, Fransisco could never have sent in another phone under my name and should not have kept my broken phone. I spoke with both Fransisco and a customer support rep this morning. He claims he will credit my account by the end of the week. When I asked why not right now? His response, «I can’t pull the money out of my pockets.» Don’t get scammed by these people! Don’t go into this store!

AVOID THIS PLACE at all costs. Terrible, incompetent, service. I ordered an iphone 6 that I was told would arrive on a specific day and they would call me when it’s in. Over the course of 3 weeks I tried calling and after 7 attempts, I was told they were too busy on the floor or the manager would call me back. Each time, the manager, Francisco never called me and went home. John and Jason were two other people who said they’d call me back and never did.
They ended up accidentally canceling my order and when they finally had my phone they tried to charge me again for a phone I paid for already. I had to pull up my bank account to show I paid. Then, they said they shipped the phone to me overnight, but the manager didn’t get it out until the next day and I waited another 4 days for the phone.
WORST customer service I’ve ever encountered. Terribly trained staff.

I would definitely steer clear of this place. My mother went here when her two years were up with Verizon and she was ready for a new phone in exchange for renewing her contract. Basically she was talked into taking some junky floor model Samsung phone and told they knew how to «trade it back in» by pretending it was broken for a «new one». They told her they’d erase any pictures/​data on her phone before sending it in. While we thought this was weird she listened to them and traded the floor model phone back in, which was replaced with a phone that definitely was not new or working properly. The cell they gave her was so bad it was unusable; she returned that piece of junk to the store; they offered her the floor model back. They hadn’t sent it in and it still had all of her photos on it and text messages. that’s not cool!!! She’s using the floor model phone now and it’s a piece of crap. This place sucks and now my mom will probably wait 2 more years using the junk phone she was given by shady employees.
Update: my mom’s floor model phone is completely broken now and cuts out on calls. She visited a different Verizon store for the only exchange she’s eligible for now– a «refurbished phone». So yeah, she definitely lost what should have been the chance to get a NEW phone for a 2 year contract by going here. Avoid at all costs and order your Verizon phone online where you won’t get played/​ripped off!