BevMo

Worst customer service I have ever received in my life. Went in today with my boyfriend and we were obviously being followed around because they thought we were stealing. I don’t know why they thought this but we were becoming uncomfortable so I put back what I wanted to buy and as we’re leaving, a worker asks if he can ring us up. Ring what up?! We had nothing in our hands. When we told him we didn’t have anything, he just shook his head. So we left, and as we’re getting in the car, this girl starts taking down our license plate number! I have never been treated so terribly in a store in my life. This was my first time at this location and we will never step foot in here ever again, and we’re telling all our friends and family to do the same.

I called ahead to see if they had a specific wine in stock, since I live a fair distance away and didn’t want to drive there for no reason. Laura (I believe) put me on hold to check. I waited, and waited. Then Kelly answered the phone and asked how she could help. Ask her to check for the wine. She put me on hold. I waited… and waited. Finally Laura came back and said yes, they had two bottles in stock. Great! I asked her to put them aside for me as I would be on my way to pick them up. I finally get there, grab a 6 pack and head to the register for my wine. There is no wine set aside for me. What. Apparently, the computer said there were two bottles in the store, but no one actually checked the shelf (like I asked them to do), and the girl had just left for the day. So, I drove there for no reason… Not happy.

Shout out to manager — Mary Jane (I believe that is her name). Had an incident where I was charged for keg accessories that I never picked up or, obviously, returned. She was able to refund the proper amount without a hassle. Excellent customer service. Thank you

Ballast point’s full line available, try the sculpin Ipa for a strong tasty treat, or the even keel which packs a great punch of flavor for only having 114 calories per 12oz.

Love/​hate relationship with this place –
Love their .05 cent wine sales. Hate that I love it. :P
The customer serivce isn’t bad but it’s not good either, however the place is very clean and not overly crowded. The beer selections are pretty good too. I’ve found multiple beers here than in my local grocery store. Only thing is, is the place is a drive across town — small sacrifice.

First off, I know nothing about cigars! I came in hoping to acquire an arrangement of specialty cigars for my guests for an upcoming cocktail party I’ll be hosting.
I must share how incredibly impressed I was with with not only the superior customer service skill set, but the employees knowledge. She really knew her stuff and my experience was a great one! WOW!
Mary Jane was outstanding!!!
Thank you!!!

How is very helpful and seem to have exactly what I’m looking for and how we can make a good suggestion on what to try

I’m unsure what the 1-​star reviews are for-​unless they had different employees months ago-​but even though I’ve only been to this store a few times recently, the service has been top-​notch & especially this last time with trying to find a recently discontinued mixer. The employees who helped went all out and pulled all their tricks to find this flavor! After a failed company site search, Mary Jane located it at the store in Carmel & promptly brought it the next morning. I can’t remember the last time I shook a worker’s hand in such fashion, but she-​THEY-​have all my «lost booze» gratitude! Bevmo continues to be virtually the only chain with flawless customer service, in my experience.

The people that work there are not helpful and they are extremely rude when you try to ask for help! Never going there again.

Worst bevmo ever! Took a while looking for anything that wasn’t über typical so the staff decided to have their overly obvious loss prevention goon watch us while pretending to shop. Nice job by the way guy I’m sure you catch tons of people trying to steal a $ 5 beer smh. Then upon asking if they carried a certain beer they all had the knowledge of a lobotomy victim. Then the i guess you could call him a manager assumption gathered from his snazzy red button up shirt came over looking like depression in human form half ass acted like he was trying to help us but whole heartedly acted like we bothered him to do his job. To top it all off a worker clearly over dosed on bottles of 5hour energy rambled off at the mouth and cut me off from talking… amazing customer service

Called last minute the night before NYE to see if they had any kegs available. David? I believe his name was, was extremely helpful over the phone. Then I came in the next day and had no problem picking it up. The other gentlemen was extremely nice and loaded it in the back of my truck with no problem. Thank you bevmo for helping us have a great start to 2014!

The staff here is pretty knowledgeable about beer from what I’ve talked to them about. I can’t really comment on wine since that’s not something I’m into. You really aren’t going to find a place that has a bigger more diverse beer section in Gilroy. Do they have the super rare beers like Pliny, no but do they have a good selection of things from craft brews to Bud Light. They certainly do. I don’t hesitate to stop in here and pick up a tasty brew or two

Love bevmo.
Once I ordered a keg and needed it first thing in the morning before leaving for a long trip. They let me come early in the morning before the store was even open and pick it up from someone who was managing the stockroom. This was very helpful!
The keg was already chilled and it was cold when we got to our houseboat hours away.
Also, the 5 cent wine sale is incredible.

This store is one of the best among their chains! About 3 months ago I went in and was looking for a specific import beer. They did not have any in stock and I asked them to let me know when it came in or if they could order it… that was 3 months ago at least.
Today I get a call from them letting me know that they have been trying to order this item via their distributor for the past 3 month and their distributor was not able to get the item anymore.
I was pretty shocked that they remembered me, my item and request, and that they called 3 months later to follow up with me on it. GREAT customer service with this and every other time I have been in there!

Maybe one of the better Fentiman’s and other hard to find soda selections around.

Helpful, friendly staff. Great selection of everything! Cream Soda and Root Beer selections are staggering :-)

Ok this review is more for this specific location, and rather not the whole bevmo because I love Beverages and more and everything it stands for:) But this was probably some of the worst customer service i’ve experienced in a while, I went on a thursday night and there was two guys working a black guy and a white guy who looked like a skinny seth rogan lol well anyways these guys were so aloof and acted so confused when I would ask them literally anything, but im giving them three stars for the great drink but subtracting one for not asking me if I had a club card before they rang me up, so we then had to return the bottle at a different register because they didnt give me the prices as marked:/
I swear this was stressful lol buyers beware when coming here.

I love Bevmo. I’ll be honest, I got a Bevmo card the day I turned 21. It was a crazy crazy day, don’t judge me!
Anywho, my ONE PROBLEM is that they stopped carrying my favorite vodka of all time, 360 Chocolate Vodka. It was a sad day when I saw that 360 Chocolate was no more. :(
Other than that, this place is amazing. They have everything (else). And the prices are really great. Plus, the employees are all so nice. Really great customer service, I appreciate that no matter where I am.
If they bring back the good stuff… they will get 5 happy stars. :)

Ahh Bevmo… aisles & aisles of wine, hard alcohol & beer. AND they sell kegs & pony kegs of your choice of beer. Yay! =D
You’ll find tons & tons of choices in their wine selection along with a wall full of glasses– shot glasses, beer mugs, cocktail glasses, white and red wine glasses & champagne flutes. Smart!
The beer & hard alcohol selection is awesome & as a fan of liqueur’s…I’m never disappointed. You’ll always find what your looking for & a lot of new things to try. You won’t leave here empty handed. And you won’t be disappointed.
O!!! I almost forgot their mini bar. They have a circular full of tiny liquor bottles. They are the same shape as the regualr bottles but mini! Yes… mini chambord liqueur bottles with the crown on top & all.
I love love the mini bar.

Ahh, I like how BevMo is so clean, organized and well-​lit so that it doesn’t make me feel shady or sleazy, but more like just doing a bit of grocery shopping — which is exactly what I’m doing! The staff here is always friendly and ready to help if you need it, but give you space if you’re just interested in browsing around like a nerd in a library.
I love that this place always has at least two different types of 12-​pack craft beer on sale for $ 11.99-$ 13.99 for me to pick up so that I don’t have to show up to someone’s place empty-​handed, but rather, ready-​to-​go. I’m always reminded that the current season is almost over when I see BevMo carry the next seasonal variety packs from Blue Moon, Sierra Nevada, Sam Adams and New Belgium.
They also carry some local wine, which makes it convenient if you don’t want to drive around the boonies looking for, say, Casa de Fruta’s mead.
Once I came here wanting to try 21^st Amendment’s Hell or High Watermelon wheat beer, but they were sold out. (Based on another Unilocal review, they were probably all bought by Shiho F.!) One of the staff helped me place an order and indicated that a store manager from another BevMo was dropping by that afternoon and could bring a six-​pack from his store. A few hours pass and one phone call later, I’m back at BevMo to pick up my watermelon wheat beer. Now that’s service!
Also, hooray for the staff that don’t give me weird looks for the times I’ve shown up here with an Asian glow because I’m self-​conscious about it enough as it is.