Enterprise Rent-A-Car

One star for politeness. No stars for the rest. Usually, enterprise has been pretty good. Not today. I reserved the car over a month ago. Waited at the dealership for over half an hour to get picked up… Nobody showed. So I had to wait another 15 for the dealership to take me. Arrive only to find out THEY HAD NO CAR for me. Yep… Meetings to get to… very busy day ahead… AND NO CAR!!! So, now I’m being driven to another enterprise THIRTY FIVE minutes away… In the opposite direction from which I’m supposed to be headed… It’s going to take me an hour and a half to get where I need to go instead of 25 minutes. This is unacceptable. I reserved the car A MONTH AGO because I NEED RELIABLE TRANSPORTATION while my car is in the shop. Buy more cars enterprise.

Manager was unable to help me. Made a reservation for a car online the night before, showed up this morning and told no car was available. Manager was extremely unhelpful and not accommodating. It is false advertising in my opinion to offer cars online if none are available. I will never be using enterprise again. I would give zero stars if able to.

Great accommodations, wonderful efficiency, courteous plain and simple. I had a repair done to our family vehicle and we were provided a rental by the insurance of the other party.
We were picked up from the repair shop in a sedan what we were going to have although my family requires much more space; Mainly to prevent the kiddos from destroying one another =-O … We were in a Chrysler Town and country for the next 11 days. The sedan was upgraded by the end of the 1^st rental day. Tires were low thread power steering seemed off and their weren’t any floor mats. All easily repairable no worries. The vehicle was equipped with satellite that I miss so much. I listened to their 60’s MUZIK, very lil Howard and give 2 stats for that some :-!. gas was decent and the DVD player for the boys was nothing different from what wet have so all good as far as keeping monsters zen. So many usb ports that I had 7 smart devices charging at once… It gets better ;-) B-​)
So, coincidentally we had a trip planned Yosemite the same week we had the rental… SOOOOOOOOO, ummmmmmmm!!! YAH, we maximized the unlimited mileage to enjoy a spring break vacay with our monsters. Absolute brilliance being the rental was payed for by a insurance company. TOTAL EPIC SCORE! The return was simple just dropped off the keys and smiled with a thank you… Really wish I knew the names of the 3 employees who provided us the wonderful service worth Unilocaling about… I know not very many are granted this type of situation although any locals will appreciate knowing enterprise is a great business for this type situation.

The young man behind the counter was very friendly and helpful, gave me an excellent deal, and even extended my rental at the same price. The pressure to buy their insurance was minimal. And the car was perfect for my needs.

I thought the Los Banos branch was bad but these guys take the cake. Reserved a pickup last Tuesday for Thursday guess what no pickup as for we will pick u up good luck with that Greenwood motors was more upset than I was. Two hours of driving for nothing and did not get my own pickup fixed because of this. Beware make sure you show them every scratch or dent you find. Or they will stick it to you.

Disgusting people skills. I’m not expecting anything over the top but these people are out of control. The people here are giving information so fast telling you just to sign here and initial there and when I asked a question he just talked over me, loudly. I checked the car and found deep scratches before I signed and after he told me he already checked the car and there is nothing wrong with and after I refused to sign until it was noted he scribbled a few notes that I corrected for him on the form. While I was doing that he’s talking to me saying I should work for enterprise. He continually was talking to me like he hated people. The entire time. Avoid these people at all costs anywhere will be better than here

«Taking care of our customers» What a joke! Had an 8 am reservation and no cars are available. It is now 9 am and they are still looking for a car. Apparently reservations mean nothing to this branch.

I would like to give 5 stars to this Enterprise location! A special thanks to Jason for always taking good care of me and getting me in a car that fits the whole family. He always is so friendly and very helpful creating an awesome customer service experience! Thanks!

Car trouble on 101 landed us in Gilroy. Repairs required meant we’d have to rent a car to get home. Enterprise picked us up at the shop. Back at their office, we were told that unless we were from Gilroy, we couldn’t use our debit/​MasterCard or even a cashier’s check or money order to pay! (See photo of the notice posted on their door). They actually left us stranded on the curb with our luggage! Seriously?!

Standard Enterprise experience: über-​friendly college grads wearing business suits in 90+ degree heat, taking 20 mins to rent you a car that would otherwise take 5 mins at any other car rental place.
If you’re not in a hurry, this team hooks you up and is eager to provide (and get feedback about) top-​notch customer service. If you are in a hurry, the minutia will kill you.