Hertz Rent A Car

If I could give a zero star rating here I certainly would. I reserved a car online for a trip out of town, called in the morning to tell Hertz that I would be picking the car up at 5:30 instead of noon as I had originally indicated. The representative did not note my reservation so after driving all the way to Gilroy to pick up the car I was informed that they had given it away to someone else and had no other cars available. I spoke with Grant who offered me no solutions other than to drive to the San Jose Airport to get a car, very defensive and unprofessional. I quickly called Enterprise Rent a Car in Morgan Hill and they took great care of me.

Very pleasant and easy transaction. A little out of the way, but they met my needs perfectly. There is no longer a Hertz rental place in Morgan Hill.

Truck broke down on the freeway, and while getting checked in at the mechanic, I called Hertz for a rental since I know they offer a AAA discount. The gentleman at their reservation line processed my call with no issues. Once I got to Hertz, Jeannie cheerfully greeted me, and got me taken care of. There was a car at the store, however, was not readily available due to an issue with it having just returning from being serviced. Jeannie got on the phone with a manager and got permission to release the car for use. Although there was a very small time delay, Jeannie applied a nominal discount and had me on my way in less than 15 minutes. She apologized for the delay but remained positive and upbeat the entire time. Thank you for understanding and applying QUALITY CUSTOMER SERVICE!!!

I just recently used Hertz to rent a car, it was last minute. I understand that I did not have a reservation, however, I was on Expedia before Hertz open and Expedia quote me $ 30 per night. I waited for Hertz to open at 9:00 am on a Saturday and I asked Grant who was helping me. I asked if he could honor the price. He was rude and basically said no, if I wanted to wait until Monday and make the reservations then I could get that price. I was in a rush and he was rude arguing with him was not going to get me anywhere.
So I was scheduled to return the car on Monday before 6:00 pm. So on Monday on my way back to Gilroy I called and again Grant answered the phone. I told him I was going to be there by 6:05 exactly. I was already in town waiting to put gas to return the car. I asked If I can still return the car without being charged a half a day?. He was rude and said no, that I was basically going to be charged a half a day even if I was a minute late. I use to work customer service and this was a horrible experience. Never will I ever return to this Hertz and I don’t recommend this place at all!