Quality Inn & Suites

This place is really amazing located close to freeway, which is exactly what I was looking for. The room was much bigger than I expected; it was clean and the bed was comfortable. The only bad thing was that the keurig in the room didn’t work; luckily, there were few Cafes nearby to satisfy my coffee fix. Some of the mixed reviews made me hesitant about booking this property, but I am really glad that I did! I thoroughly enjoyed the two nights I spent here — I would definitely stay again!

Had to stay in area unexpectedly, looked on trip advisor for hotel availability.
Very disappointed in both Quality Inn and Trip Advisor.
Made reservation on line, 20 minutes later I arrive at hotel. Only smoking rooms available. They let me «smell» the two rooms left-​so, so bad! I asked for a refund to go elsewhere. Quality front desk said they could not, and for me to call trip advisor-​they said the could not since cancellation time period had passed-​i only made reservations minutes before, before traveling to Gilroy.
So, so disappointed in both management here and Trip Advisor-​I prefer Unilocal by leaps and bounds, but few reviews for me in the Hollister/​Gilroy area on Unilocal.
Room smelled so bad I did not keep my clothes in room overnight, toilet stopped working, complementary breakfast lousy and std pre-​prepared foods.
I love the Quality Suites in San Luis Obispo. I thought I could count on this chain at a level of quality. I won’t be fooled so easily next time.
Lousy stay-​never will I stay here again

My stay at the Quality Inn (QI) the other day was wonderful! Yes, I have stayed at better establishments and yes, unfortunately, I have stayed at worse. I was going to area for an event and needed an inexpensive place to stay and in the bay area that is not easy to find. I like to read reviews and I like to stay at name brand hotels versus privately owned hotels/​motels.
I decided on QI and I was SO happy that I made a great choice. We arrived a little early and decided to check-​in with hopes that it would be okay. The gentleman at the desk was so very pleasant and accommodating. They offer coffee and free popcorn. Our room was nice and it was clean. The bathroom was clean and I kind be a germphobe since I travel with my anti-​bacterial wipes, Lysol and my own bedding.
The area was fine as were the other guests of the inn. I had no problems at all. I appreciated the in-​room blow dryer, fridge and microwave. I LOVE that there were outlets on EACH of the lamps (each side of the bed) so that we could charge our phones. One suggestion: perhaps they could consider keeping the pool open a little longer than 9:00 p.m.
I know that I will be staying here once again if I ever need to go to the SJ area. I was very happy with my stay at Quality Inn and I hope that this helps you. Thank you to the sweet gentleman who helped us chek-​in. I felt like a valued guest.

You can hear everything here and feel every vibration of people walking around upstairs. If you are sensitive to noise, you will HATE this place. Room was clean but dated. We couldn’t sleep despite driving 6 hours up and was beyond tired, due to the noise.

The rooms are clean, service are friendly, you get free wifi and breakfast. Just a bit pricey for the rooms you get.

my kids are walking around barefoot and thier feet are turning black… disgusting!

My 1-​star rating is not because of the quality of the actual room, the room was fine, comfortable beds, we slept great and the room was clean. However there was a sort of mildewy chewing tobacco smell permeating our non smoking room.
My reason for 1-​star was the customer service. We ending upcoming up a day earlier than expected and paying for an extra night at the hotel as we have a one month old baby with us and we didn’t make it up to San Fran as planned, you fly by the seat of your pants with a newborn, and our travel plans changed suddenly and we are no longer staying the second night which I have already paid for. Because I booked it through
there is nothing that anyone can do to refund our money since we missed the penalty window. Zero flexibility at all. No making a phone call or even offering to TRY and help us. We have a new baby and losing $ 120 sucks! That’s a lot of diapers! So we will not be coming back here. Next time we will stay at best western across the street.
Oh but they did offer us 10% off a room in the future… What a deal…

Hotel was clean, a little expensive considering it’s in Gilroy. During check in I was told we were in a smoking room even though I reserved a non smoking room. Check in clerk said that’s just what happens with their computer system and since they were full I couldn’t do anything about it. The smell in the room was gross, I wish they would have left the window open to air it out. I had to sleep with my head into the pillow bc of the smell and the bed wasn’t comfortable at all. Me and my husband both agreed we felt like we had been beat up in the night. I was pleasantly surprised with their breakfast. Fresh made waffles, eggs and sausage. Saved us a few bucks there.

Stayed 1 night for a «mothers day getaway» with my mom and my kids in connecting rooms. Love the rooms we got, 2^nd floor and windows opened opposite the walkway so we got the awesome Gilroy wind without any smoke smell possibly blowing in from the walkway.
We traveled with our perfectly behaved dog, and had no problem with the pet friendliness of the place, I found the dog area to be large and well maintained with nice soft grass.
There’s a pool, hot tub, vending machine (s) and ice machine.
The rooms are nice, I found them to be clean and well maintained, the TV got more channels than I was expecting and that was a total bonus! The fridge was better than I expected but a little noisy. Shower and tub were clean, I as impressed with the instant (and no running out!) hot water. The bedding is really light (which is typical of hotels these days) BUT there is a nice climate control in the room, an upgrade from the typical heating /​ac unit that just says on off hi lo, our rooms actually had a thermostat so we could set our desired temp.
There is a continental breakfast I can’t say much about as I didn’t partake but my kids found muffins /​danishes and hard boiled eggs that appealed to them.
I found the staff to be very friendly and helpful.
–The pillows are a little bizarre… they are very soft and fluffy but TINY like travel pillows… but you get like five per bed, that was a little odd but I slept great so despite my misgivings it worked out fine.
–There is no elevator. During the initial take loading and unloading of luggage that really sucks, but it won’t keep me from staying again… I just know to pack lighter next time and leave the ice chest in the car LOL.
Every year for Mothers day we head down to the Monterey-​surrounding areas for the weekend, Last year we actually stayed in that area two times in two different hotels. This is the first hotel I’ve wanted to return to, so from now on we will be staying at this hotel during our little beach trips.
The location is awesome for travelers, walking distance to Chevy’s and black bear diner, near a Walmart, the Gilroy outlets, and a dozen restaurants, and close to the freeway, just a short drive away from the beach-​y towns, the produce stands and all the other things I love about that area.

Me and husband and our two kids and two dogs stayed. We paid for our dogs stay
also it started out to be a good night til the morning. The landlord seen me and my husband walking our dogs and ran outside yelling at us saying we need to leave or he’s going to call he police because we didn’t pay for them. I told him I will go up stairs and get my paper work to prove it he still kept yelling tell us to leave. He was telling so loud the other people that stayed came out including our kids. That was so embarrassing they could of gave us she of our money back for the embarrassement.

giving them one star was more than they deserve this hotel had so many flaws I can’t even add them all because I don’t have enough room here! From the room not being able to fully handle my wheelchair… the shower stool they had didn’t even have bolts in it thus making it break when you sat on it. to the room smelling of smoke because they put a table/​ash tray less then 10 feet from my door when all the signs posted say you need to be 20 feet away from any windows/​doors… to them take ALL the towels when the «cleaned» even the UNUSED ONES! and when we brought any of this up withthe front desk thwy gave me attitudeaand kept telling me there was nothing they were able to do or that they would do! Then they tried to charge me for «damages» to the room and when I asked what they were or if they were sure it was my room and dis the have proof. she yelled at me saying they wouldn’t charge if it didn’t hapoen yet. ahe never answered me. just kept yelling then proceeded to hang up on me! Ya needless tosay we will NEVER go back. and we warn you before you go either!

I stayed here for a business trip during a weekday in July. This is one of the best hotels I have ever stayed at considering the cheap price ($ 110). The room was very clean and nicely laid out. I actually used the desk provided in the room. Includes a fridge and microwave (did not use). The staff is super friendly– especially the lady who manages the breakfast room. I doubt I’ll ever be in Gilroy again but if you’re passing through this place is legit.

I’m not sure how this hotel has so many good reviews-y’all must have stayed somewhere else because «Quality» is not how I would describe this place.
Front desk — one word incompetent! I made the reservation online with my credit card. But when my little sister got there 15 min before me they said they needed her card if she wanted to check in. Then when I got there I had to give them my card again. Needless to say they charged my sisters card AND when I called to find out why the woman who answered the phone was a total bitch. She said «I am looking right at my screen and it was charged to your card.» Really!!! Cause it didn’t come out of my account. Very frustrating.
Rooms – ewww know those hotels where u need to sleep with the lights on —yeah this is one of those. For the $ 200 a night we paid I just would have expected more «quality».
Oh and we had our dog who was very well mannered. Not like the yippy ones across the hall barking all night long.
Will never stay at another «Quality» Inn again!

Tha place is incredible. The owner accommodated us on a 5hr advance booking. Since my non-​smoking room was a horrid wrench of cigarettes, he said «please come to the front right away» and was immediately transferred to a lovely and pristine handicap-​accessible room that’s on par with code. He complained of other people smoking at their doors leaving a residual smells in rooms. Also he was surprised that the amount of instances that had come to gilroy in the past year. The shower was *instantly warm*, had a thick door, staggered safety rails, three wall shower with new bath chair, a sweet full length mirror, and everything as listed on the website:
–Wireless wasn’t working because telephone lines were still being fixed
–Laundry room wasn’t open because some thug took a sledgehammer to steal the coins
Felt bad for a place with great customer service dealing with the South Bay ghetto. Would love to come back and keep supporting them next time I’m here. Recommend this place since it’s in a great place next to the freeway.

Good sized rooms. Nice staff. Old bathroom and sad towels. Clean. Priced a bit too high for the room.

I went back and yes they do serve a continental breakfast which was ok. But the coffee was watered down, which was a pisser.
Thank you to the overnight desk clerk, a woman who helped me change rooms when my neighbor decided to blare his TV at 2am and make crazy loud phone calls. The check in was excessively long and the check out not helpful. A few of the clerks are excellent!!! Thank you. And two need to learn to smile and touch type. I’d still stay here again because they keep it clean, comfortable mattress with decent bedding, and grounds are nice. Pet friendly with $ 10/​pet. Free wifi and parking.

I have no idea how Choice Hotels inspects this hotel and lets it pass. Smelling a bribe, me thinks.
As a long retired hotelier and inspector for Cendant properties (Ramada’s etc), I can tell you this place is hardly worth the price, nor the trouble, and the cleanliness issues abound. It’s spray-​painted well mind you, but underneath, it’s FILTHY! Will post a pic of the mold in my bathroom!
First…I booked this hotel by surprise, actually… not thinking I was going to have to stop in Gilroy for the night. Called an hour ahead and booked a AAA rate of $ 75. Not bad in my book, but was sorely disappointed after checking in late and being too exhausted to haul my booty across the street to the very simple Ramada Limited or the Best Western… both of which would have been better choices.
First…no elevator. Hauling 7 bags and two laptops upstairs was a pain. ((I was NOT going to leave it in my car!) Was advised no ground floor rooms available… however…at nearly ten pm on a Saturday night, as I drove around the property… over half the ground floor curtains were still open, telling me the rooms were unoccupied. (Boy, do I hate a liar!)
Then, I get to my room… seems clean enough. Single cup coffee maker, an actually NICE fridge/​freezer/​microwave set and standard other hotel items. Cheapest shampoos, soaps, towels, etc… certainly not quality enough for a Suites property.
Top cover of the bed had a dried booger smear over the part that covered the top sheet… I nearly lost it there, but since I know better and took the bedspread off anyway, it didn’t bug me too much. Both side table lamps were rickety and rusted at the joints. Weird, but since I only used one lamp, I dealt with it. By now it’s midnight after I’ve grabbed a bite at the Chevy’s (nice and close and a hell of a lot friendlier than the staff at the Quality Inn)
I definitely wear slippers in a hotel room and here I’m glad I did again. (’nuff said)
Bathroom. One word. EEEEWWWWW! Mold around tub, (yes, black MOLD) crusty shower head, two skimpy towels and a hanging sign that proclaimed the beauties and benefits of a curved shower curtain rod, mesh shower curtain, etc… uh, yeah. Right. I’m sure some folks will think of that while they inspect the MOLD while showering. Needless to say, I never touched the tub/​shower.
The Good: I was offered a Continental Breakfast. (I didn’t imbibe in that as I had already seen how Housekeeping keeps the tub/​shower/​bedspreads, etc… I had fears for the kitchen!). The internet worked just fine. In spite of an EXTREMELY firm bed, I was able to sleep just fine. It WAS right off the freeway and conveniently located. From my room I was able to spot at least two other hotels I could stay at next time. As well as a diner, convenience store and gas station. Lesson learned.
In sum… it was not quite a «never again» experience (hence the two stars) but definitely not likely and not recommended to others.

Great hotel! We stop here recently on our way south and needed an affordable motel/​hotel that would take our dog, a 70 lb. black lab. The customer service was top notch, the rooms were clean and well-​kept, the pool was lovely and even breakfast was delish. In addition, there’s a Chevy’s in walking distance if you need a late night margarita without needing to drive, and the outlet mall is just across the highway.

This place was awesome probably had the best customer service I’ve ever seen. I worked to early for the free breakfast so they were nice enough to open it early for me they even went Aw far as to give me some yogurts in case I wouldn’t make it. The people that run it were seriously the nicest people I have ever met
Go here you won’t be disappointed!

Checked in after midnight, the night manager was outstanding. This location is on Hwy 101 at the Leaveseley exit and in the AAA book is known as the Leavesley Inn, my room was immaculate, spacious, quiet and well worth the $ 75:00 that included Tax with the AAA discount.
I liked the morning continental breakfast, hot coffee and it was 20 minutes away to my next destination in Watsonville.
Compared to my Friday night stay at the El Rancho Motel in Watsonville this location was heaven.
This Quality Inn had a pool.
In the morning the clerk overcharged me by $ 10.00 and he was quick to make the correction.
I will return.