The Carpet Outlet

***Yelp Challenge 2016 10/​100***
I am in the process of upgrading my dads house in Soledad and these guys came out there and gave me a quote. I didn’t have to pay for a quote like other places. There prices were not competitive. They were the cheapest. How much cheap $ 1000 cheaper than the other places. As soon as they install the carpet and linoleum, I will update this with the quality of their work!
Also if using a credit card, they charge 3% of whatever the price is for the carpet. That is the only con that I’ve found so far.
UPDATE: They sent some guys over who didn’t prep the floor and now the kitchen has tons of bumps. They also forgot to put carpet in one of the closets. I’m hoping their take it all off instead doing a patch.
The installers also made a hole in the wall but we ended up fixing it.
Will update review as soon as they get it right.

We had wonderful experience with them starting from the selection of carpet to installation. They helped to get the the installation very quickly as we had guests coming. The installers Eduardo and Edgar worked all day to remove the tough old hardwood floor and install the new carpet. They worked without a break and skipped lunch also to do the job in one day… Everyone was very pleasant, polite and did their job with a smile. We will sure use them again for all our flooring needs.

I can not say enough great things about this company and their hardwood floor installer Roger!!! Roger is meticulous, trustworthy, conscientious and detailed. Roger was a pure pleasure to have working on our house and we can not thank the Carpet Outlet enough for being fast, efficient and a great value! We saved all kinds of money and our floors look like a million bucks!
The Pampas Family

I had a great experience with the staff at The Carpet Outlet. Rene was excellent at taking the time and effort in helping us find exactly what we were looking for in our flooring. Tom was excellent at scheduling his crew to come out and perform the work in a timely manner with great workmanship. Tom is a stand up guy and worked hard to make sure we were happy. Our floors our beautiful and we couldn’t be happier. Thank you Carpet Outlet!

I’m finally writing this review after about 2 months of getting my carpet installed because I wanted to write a review after the carpet has been in place. The carpet we got is extremely nice and durable. I did A LOT of research prior to selecting a carpet and distributor. Carpet outlet was more than helpful on getting the specs I requested for the carpet I wanted. After ordering the carpet, it only took about 1 week for delivery and installation. The installers we had were very thorough. They did a fantastic job. I even had a couple of requests and they did them without hesitation. I had to have carpet outlet come out and re-​stretch my living room because I had to lay a new cable underneath the pad. The only complaint about it is that it cost me $ 125 for them to re-​stretch my carpet. After paying more than $ 7000 for new carpet, I would think they would do it for a more reasonable price. Other than that, great place.

I had a great experience. They installed my carpet about 4 or 5 years ago. It was a good job. I needed to have it re stretched though. Called them up, very polite, scheduled with complete ease, and no charge! The gentleman that came out was polite, courteous and quick. He came early in the morning so I was done and ready to go back to work. That is customer service! Thank you Carpet outlet.

Installer was quick and did an amazing job at repairing our carpets do to bleach stains. He removed the carpet from a closet to patch the stains in the hallway, then he used the stained carpet to patch the closet back up. Not only did they do an amazing job, my appointment was 9 – 12 and they came right at 9am.

Could not have gone any smoother. Showroom employees had the knowledge, great customer service skills, provided samples to allow us to make our decision. The appointment for measuring was quick and as scheduled. Installers were on time and great results. I recommended them to a family member who also has has a positive experience. I read some negative reviews, (maybe they’re a bit old) but my experience was top-​notched.

I want to state that I hardly ever write anything good about my experiences, usually only bad to warn others. however, I had such a great experience under very difficult times that I felt compelled to write this review.
I just moved to the area and used Unilocal to help find a flooring subcontractor to redo all the flooring (carpet and Wood Flooring) of our new house before we were going to move in.
We were under a very tight schedule. My wife and myself were not going to be in the area during the installation so we had to trust that the contractor would perform to meet the schedule. I met with the owner Tom (a great guy) and his office manager Renee (also great) who took very good care of me. Renee was very patience with me trying to pick out flooring by phone and checking availability.
We were not disappointed and were very happy with the product and installation when we arrived at the house with the moving truck. The entire experience with «The Carpet Outlet» was first class.

I shopped for carpet a number of places including Lowe’s and Home Depot… Carpet Outlet’s prices and what they do for the price far surpasses anyone else… They ordered larger samples for me more than once so I could try the carpets in my home. When I decided what I wanted… They took the order with a handshake. yes a handshake and I paid nothing until the job was finished. The work was exceptional and professional… beautiful. I wanted some extra things done… along with moving the furniture, etc. No extra charge. what you are quoted for the carpet upfront is the total price. nothing extra is charged… for stairs or anything else. and, take it from me their price was the best. Thank you…

Where to begin… I was told our carpet would be completed in about 2 weeks. It took over two months! I bet I called 20 times because of issues… I almost never received a call back. The carpet arrived and was measured wrong. They left if rolled up in the corner of my living room for over a week (which I guess was alright because I watched one guy drag it through my front yard). When they came back they sent a staff member who had NO IDEA what he was doing. He left the carpet padding showing! Some of the staff was unprofessional and down right mean. The few staff members that were friendly we’re unable to help with our situation. Our carpet STILL is not cut correctly!!! Please look for a different place to get your carpet done!

We live in Los Gatos and did a lot of research before purchasing 110 square yards of nylon wear dated carpeting and smart strand upgraded 8lb pad. I read the one negative (old) review written about Carpet Outlet before signing with them. I couldn’t disagree with that review more. Carpet Outlet went the extra mile with many samples and competitive pricing. Renee, the installers, and Tom (the owner) were terrific!!! We are retired engineers who knew exactly what we wanted. I went on
to select possible colors model, and type of carpeting then Carpet Outlet sent samples. If you have the «exact» brand name, model, and material (we recommend going with Wear Dated Nylon or SMARTSTRAND) you can print warranties directly from Mohawk’s web site. My personal preference is Mohawk over Shaw based on my history of the best company to honor their warranty. We give Carpet Outlet 5 stars because they always went the extra mile, they are competitively priced, install went smoothly, and most of all I trust both Carpet Outlet and Mohawk to honor the warranty or come back should we need them. They are not a «tail light» warranty company who warranties only until you can no longer see their tail lights after install. IT IS THE EXCEPTION RATHER THAN THE RULE TO HAVE CARPET OUTLET’S EXCEPTIONAL SERVICE. THANK YOU TOM AND RENEE and best wishes to the enire staff, and family this holiday season. We plan to enjoy our new carpeting.

i would go to the carpet outlet again and again !!! i would recomend this place to everyone i know in the gilroy, and hollister area !!! the service is wonderful renee, and pam were the most easy people to get along with, and they called to make sure you were taken care of !!! the instalation people were friendly, and quick !!! their work is super !!! they didnt leave a mess either !!! my floors look spectacular !!! thank you carpet outlet !!!

My wife and I recently moved into our home in Gilroy and had to do a ton of remodeling, including carpeting.
The first local store we went to seemed like they were about to go out of business, in that the environment seemed very stale. The guy was nice and informative, but he also seemed like a little out of touch.
The second store we visited seemed to go into a lot of detail about the services, such as whether we wanted to do our stairs custom, as well as some a bunch of other items.
We visited Carpet Outlet as our third store, and felt immediately welcomed, not just by the non-​stale look/​feel of the store, but also from the owner Tom. He was very warm yet professional, and caring. We looked around the carpet options and found some we liked, and had him provide us with a general estimate. He then came out to our place to measure, and then provided us with the quote. We had already told him our budget, and we got a quote close to this price, with the carpet we had chosen.
We kept going in our search for best price /​best service, and thought should at least give Home Depot a try. The carpet we chose at HD was similar in quality, so we figured we’d have them come do the estimate. Like the previous carpet store, they were very detailed about what costs what, and that it seemed as if every time we said «we want this», there was an extra charge. Then they came out to measure the place and it took them over an hour to do their measurements (Carpet Outlet was much faster). Once they provided us with the quote, it was a little over 50% higher than the quote we got from Carpet Outlet.
We decided to go with Carpet Outlet, and we couldn’t be more satisfied. They provided one cost up front without a million questions, and we got exactly what we wanted (service/​price/​attitude). What I’m most satisfied with though, is that we needed to do the carpeting in sections, and they easily accommodated us on that as well. We needed a total of 4 different sections (meaning 4 different times they have to come out to finish that area), and they were more than willing to make that happen.
Carpets are installed and we couldn’t be more satisfied with the overall services Carpet Outlet provided us. There really isn’t anything they could have done better, and that’s a lot coming from me.

My realtor recommended The Carpet Outlet and I am so glad he did. They have a great selection of carpet and padding and the best prices around. The whole experience from the measuring of my house, selection of carpet and padding, and finally installtion was smooth and stress free. Tom is fantastic and works magic with his pricing. Danielle was very responsive with any questions I had. The installers were professional and efficient. They left my house the way it was before they tore up my flooring and old carpeting.
Highly recommond to anyone who is looking for a stress free and money saving experience.

We have used the Carpet Outlet on numerous occasions and will continue to do so. They are very competitive in their pricing and very professional. We can always rely on them to get the job done correctly the first time and to do it for the best price. We refer all our friends there.

I had a great experience with the Carpet Outlet. My first visit, Lynette spent about 30 minutes with me looking at samples, comparing them, and helping me find the best value for my money. She really seemed interested in the colors and patterns, rather than just trying to sell me something. She sent me home with two samples that I could keep for a week.
The next week they came to measure (included in the cost) and picked up the samples. I sill wasn’t sold on the color yet, so I made one more trip to Gilroy to take a look again. I took two more samples home, and decided on the color. I called Lynette on Monday, and they ordered the carpet and scheduled install for that Saturday!
The installation guys were there on time, and super efficient. The carpet is exactly what I wanted and was installed very well. They even vacuumed the new carpet upon install, which I thought was a nice touch.
All in all, a great experience with Carpet Outlet. I was very pleased with the price, service, and installation.