Murison’s Flooring America

The shopping and installing were night and day different. Ed was fantastic — showed up on time for the quote, they had exactly the tile we wanted for our kitchen, and the installation was scheduled accurately. Five stars so far.
Unfortunately, from there it went down hill in a hurry. The installers — «The Floor Guys» according to their shirts, showed on time and started right away, coming back the next day to finish up. Once done, we noticed a number of tiles that weren’t level — over 20 of them to be exact. The installers came back out, and were much less friendly this time, trying to tell us that was the way the tile was made. Odd that it was only in part of the floor though. My personal feeling is that his new guy did the bad section, but I don’t know.
They broke out the bad tile, and replaced them. A day later, we noticed there were still a number of tiles that were not level, as well as grout that was a different color than what was originally put down, so we call again.
A week later, the same installer, much less friendly now, is back, tell me that it was good enough, and the grout just takes time to dry. When I told him we weren’t satisfied with the uneven floors and grout issues and I won’t going to pay for the install (we had already paid for the tile) until it was corrected, he said he’d just pack up his tools and put a lien on our house.
They did remove the tiles and fix the grout — amazing the new grout matched perfectly.
I was just happy to have them done and out. There are still a couple of tiles that are not level, and they managed to damage our kitchen cabinets during this last visit.
So, bottom line, I would happily shop with Murisons again, but if «The Floor Guys» are their installer, I wouldn’t let them inside my door.

Had a great experience at Murison’s. After spending much time and energy shopping at various stores I found my place at Murison’s. I’d especially like to thank the owner Ed for his patience in my decision process. I can honestly say Murison’s combines a friendly staff, competitive pricing and excellent customer service. I would suggest everyone who’s considering flooring go to Murison’s first!

The staff provided me with all the expert advice I needed during my remodel. They were very helpful and provided me with plenty of ideas and samples to take home and decide what I would like the best for my carpets. Thanks for making this process a very easy and effective one!

We had a wonderful experience with Murison’s. I used Murison’s to put laminate flooring throughout my school. Ed, the owner, came out, measured and had an estimate to us very quickly. His installers were attentive, competent, efficient, and friendly. They arrived on the day they said they would start and finished on time. The floors look amazing! I would highly recommend Murison’s Flooring America!

Guy sells me carpet that is discounted because the product is being closed out. The pattern has parallel lines. The installer fails to ‘line up’ the patern and the carpet quickly begins to fray at the seems. I ask Ed to take a look, he says’ «What do you expect, this was discount carpet» I respond that it was not discounted because it was poor quality, but because it was a close out. Ed failed to see why I was unhappy. Also, he never came back to install the threshold where the carpet met my vinyl flooring at the bathroom door. (Plus, his installer tracked carpet adhesive on to my base boards.) I’ve did not post a review at the time because I did not want to hurt his business. But, I’m still living with the awful installation and I feel I owe it to prospective future customers to hear from a past customer.

I am very pleased with Murison’s Flooring America. Ed, the owner, was easy to work with and the installers did a great job carpeting 3 bedrooms and a stairwell, all in one day. I really appreciated that the installers also moved furniture from one room to another as they worked. It would have been difficult to move that furniture downstairs…

I just had Murison’s install a carpet runner on the stairs to the balcony and upper balcony of our church. I found them to be professional, helpful with best prices and quality. The installers were courteous, knowledgeable, and timely. I would suggest everyone who is considering flooring of any type to go to Murison’s first!

We had our mfg. wood floor installed in Sept 2013. I hadn’t planned on writing a review (I generally don’t) but after reading the reviews currently on Unilocal, I felt I should. Ed (the owner) came out, measured the floor, advised us on a product that he felt would be the best option for us (it was and it has been). His installer (Keith) was here every day to remove the old carpet, prep the (concrete slab) floor and do the installation., Since he was the only guy doing the install, it took longer that we’d anticipated but we were okay with that. His work was artistry! There was a problem with the adhesive he used but Ed and Keith both contacted the manufacturer and the district rep came to the house and resolved the issue. (Keith had reservations about using that particular adhesive but was assured by the mfg. that the past problems had been resolved. They clearly hadn’t been but it’s been resolved now).
We’re loving our floor. The sales and installation experience we had was really good. It makes me wonder of other reviewers used the same company! I’ve recommended Murison’s since and will continue to.

i made an error with two stars, actually i hope there are no stars. The owner is a fraud. He charged me $ 4500 for 3 windows and I have a ton of proof in writing that it is not what I ordered. He charged my card and now I cant get it back. I am suing him and actually had producers contact him to go on Judge Judy. He is obviously a chicken and would have so much humiliation. If he thought he was right he would have accepted the show proposal. NEVER EVER USE THIS COMPANY. LOOK AT ALL THE NEGATIVE REVIEWS HE HAS!!!

Oh, the show room looks lovely, the owner is attentive –ready to measure and get your order, but after that, customer service goes out the window.
I followed a friends recommendation (should have looked at Unilocal) and ordered my linoleum the first part of June for installation on June 18^th. We were having our cabinets refinished and that project was taking longer then expected, so I called Ed to reschedule on June 13^th — he said that would be fine. We rescheduled for June 30^th @12:00. He even called on Friday the 27^th to confirm. On June 30^th he called at 11:30 stating there was a problem with the linoleum and it couldn’t be installed. He said the LA warehouse had it in stock and he would work things out and get back to me… which he didn’t. I called the store at 4:45 and he had left for the day. I called twice today and he was either out of the office or again had left for the day… meanwhile I am on my 3^rd day with no refrigerator, oven, portable cabinet, hutch, table…
A common courtesy of a phone call might have added stars to this review or have made me not even consider posting a review…

2 stars may seem like a generous rating for a company I would never recommend anyone use. But the fact is that they did finally make things better and there should be some reward for that. If we give the same 1 star to companies who fail and then resolve it as to companies who just fail, then ratings are less useful.
They didn’t know how to prepare the floor to receive the hardwood, they tried to convince us to ignore the hardwood manufacturer’s instructions (despite having agreed in writing to install to those specifications), and on and on. But they did, finally, find a good person who knew how to do it.
But the pattern is scary. They don’t do the most basic stuff that is needed before flooring is installed. If you pay to see «her», be sure to search by «Murison’s Flooring America» and not just «Murison’s» to see the F where they claim it’s not their problem because homeowner’s house was damp. Flooring 101… and instructions on every box of hardwood… do calcium chloride test and don’t install if it’s damp. If we’d believed the that our floor didn’t need the factory-​specified prep, we could have been in the same boat as those homeowners later on, with damage to the floors and no help from Murison’s.
They also took months longer than planned, they ludicrously tried to convince us to pay more than contracted for with questions like «well, what do you think is fair?», and several other problems.
I wish we could separately give 4 stars to Li, the head installer on our job. His finish work was meticulous and impressive. But he was part of the problem, too, when it came to prep work. He acted like he knew how to do it when he didn’t, didn’t follow the instructions on either the flooring material or the preparation material, and he tried to assure us it would all be fine.

Flooring America has been a great help. I came here to actually look for flooring for a commercial unit. Ed helped us and is one of the most informed people I have met and was very patient and helpful with the suggestions he made. The pricing is great, comparable to better than most of the stores on tile row (i.e. Terico, Bullnose Tile, etc) Ed even allowed me to borrow several sample tiles and laminate floors with no hassle several time, which was a big help. In the end, I ended up getting two types of nice porcelain tile to do the entire office that fit my budget well. Will definitely be coming back for future projects.