CarMax

Stopped in for an appraisal tonight. Greeted at front desk. Stated would like to get an appraisal.
Rep says its a 30 minute wait. I said ok. Rep replies that will be 30 minutes wait then the appraisal will take an additional 30 minutes.
Yeah that’s an hour not 30 minutes… no thanks

I used the «ask a question» link on their website only to get the run around! I found a specific car and wished to know if they would allow a prepurchase inspection and the cost of the extended warranty. I got a generic reply which made it clear NO ONE HAD READ my email! It simply said to call if I had any questions or needed info etc. As I do not wish to move forward unless an independent local garage can inspect the car AND know the cost of a warranty, it is a waste of my time to stop by or email/​call any further. I asked a question. ANSWER IT or take the link off of your website please. These tactics to lure people in are annoying at best. Very poor form to send a generic email which made it clear my email was not even read. I guess you do enough volume that you can blow off peoples questions and their concerns…

THE BEST CAR BUYING EXPERIENCE EVER! Everything was transparent! The cars are in GREAT shape! Banks trust their cars and integrity! After being annoyed and mistreated at other dealerships I’m happy I chose CARMAX! The sales person Danielle White really cared and went OVER and BEYOND to make sure that ALL of my needs were met! She didn’t try to force me into other cars like other dealerships were. I’ve waited hours to be DENIED financing at other dealerships that same day but I was approved with 50% less down payment with those same finance companies at Carmax within only (3) THREE minutes of submitting a finance application! The warranty for my car is the BEST you could ask for and they made sure the car was in perfect condition before leaving the lot! I would recommend Carmax and Danielle White to any and everyone who’s looking to purchase a car!

This was my first car-​buying experience and I really was impressed. I worked with John Cassilly and I was very pleased. John never tried to persuade me to like a particular car. If I sat in one and said I didn’t like it, we just moved on to the next. When they didn’t have the car I wanted in my budget, he transferred one in. When that one didn’t work either (funny smell), he transferred another. Since the transfers were free there was seriously no pressure/​guilt to buy it even though it was transferred in specifically for me.
Once I picked the car, we went through all the financing and paperwork and even though I was there for nearly 3 hours it didn’t feel like it. The different departments there work really well together and the process was incredibly smooth. Overall, a great experience and I’d recommend it to my friends.

Vehicles are in great condition and are of great value. In the last 10 years my family members have gotten probably 8 cars from CarMax.

My son purchased a 2012 Toyota Camry from Carmax last Tuesday evening. He is a Marine, and on leave. One of the chief reasons we did this was their «5 day money back guarantee». We felt that he couldn’t go wrong since he could return it should it not be mechanically sound. On Wednesday morning at 8 a.m., my son was sitting at our mechanic business. Within 20 seconds, our mechanic informed my son that the car had been wrecked. There was clearly debris in the paint, and there were indicators all over the car that it had been wrecked. Within 2 hours, we were at Carmax for his «money back».
This is when the manager explained to us that the buyer is often aware that the car has been wrecked even if it isn’t on the CarFax. And the buyer may not disclose that information to the person doing the inspection. Given our mechanic had spotted the problems so quickly, we have to question the caliber of people doing their inspections. The high pressure push was on to get us to take another car from them. Previous rental cars, fleet cars, and cars from northern states. No thank you. Money back, please?
My son and I headed back to the window. He had given $ 2000 cash as his down payment. He doesn’t make a lot of money as a Marine. This was his only cash. And his line of credit was tied up with the loan on a car he already returned. So, imagine our surprise when we were informed that he would received his check in 10 – 14 days? How did a 5 day money back guarantee become 10 – 14 days? After arguing with the lady, and her phone call to corporate (where no one answered), we left and went home and called our lawyer.
Thanks to our attorney, we managed to get my son’s money the following day. It seemed that the wait of 10 – 14 days came as a surprise to the people at corporate. How many people like us have been forced to sit without a car? Or accept another car they didn’t really want because their money was tied up at Carmax?
Deception about the car. Deception about their guarantee. We headed to McGeorge Toyota. Buyer beware. Don’t buy at Carmax unless you have spare funds, and a great mechanic to go over that car with a fine tooth comb. Oh, and a good lawyer.

I expect superior performance is measured by the people you meet. In that case our compliments to our salesperson Rich and the staff at Carmax that back him up. I accompanied my daughter on a recent purchase at this CarMax location. We both were extremely pleased and have high praise for the entire car buying experience. We definitely recommend them to others.

Always a good experience

Recently I was in the market to buy a new car. Surprisingly this was a solid buying experience. Typically I filled with dread as I get near buying a new car — as many things have gotten better the car buying experience always shocks me as one that stayed horrible.
I had downloaded the iPhone CarMax app (which is very cool) and happened to find the exact car I had been price shopping. I made a reservation to come take a peak at it. I got a call from CarMax’s sales person letting me know he will be waiting for us and to see if there was anything else I was interested in looking at so he could have all that information ready for me when I showed up.
From start to finish the buying experience was significantly better that I had imagined it would be. I never felt pressured to buying anything and I actually did buy my car from them. Car buying still isn’t a great experience but, this was good enough that I will recommend it to others and I will check them out when its time to replace our other car.

Went to Carmax twice to see if they had a used vehicle I could use for work. Needless to say, all the employees greet you when you first walk through the door and they’re not pushy when you’re trying to make a decision on what car you’d like. I definitely, recommend Carmax to everyone. They even took one of my old vehicles off my hands!

Rush you through the sales process. Only a number to them. Vehicles not properly maintained as advertised. Forgot to put antifreeze in car then put in regular gas when requires premium! Prices are high in comparison to other dealers. Extremely high financing options — best to come in with a check!

The way they handle repairing cars seems a little shady. They always make it seem like the warranty company isn’t willing to pay for anything so they try to get the money out of you. I’ve gotten tricked once but never again. Also, one time I took my car in to have it looked at. I got it back and they said they fixed it free of charge. I got the car back and realized that there was nothing wrong to begin with, I was just pushing the wrong button.

I called the store to see if they had a particular car. When they told me they did, I asked if I could come by in 5 minutes to drive it. They said yes. When I got there, there was a lot of confusion — the guy I spoke to didn’t actually work at that location, no one was available to test drive the car with me, for a second the salesman didn’t know where the car was when the manager had already brought it out — but I still got in and out pretty quickly. Now… to buy or not to buy? That is the question!

We were greeted very promptly and assisted in the highest professional manner. I can easily tell that customer service is a priority here!
We took our car here to be appraised with a possible outcome of selling our car to CarMax. The process was so easy. Everything was clearly explained to us about the process and it all took about 35 mins. The offer is good for 7 days!
Employees seem happy and friendly and the building is neat and clean. I really enjoyed my experience.