Healthtrack Sports Wellness

I cannot say enough positive things about HealthTrack! I have been a member for over 15 years. Throughout all this time I feel that if it wasn’t for Healthtrack, I wouldn’t be functioning as well as I am. I have numerous health issues and being a member here has allowed me to manage my physical limitations. Unlike other clubs I have heard about, there are all ages, shapes and sizes of members. It’s great because we all need to think about our health and well-​being. You never feel like you are the only one who is not «in shape.» You know that everyone here wants to improve themselves. It’s great to see kids here — they learn at an early age that their health is important. There are many older members, too. It is something to strive for. To know that your are never too old to exercise and stay young!
There is some much that is offered here — Not only an abundance of different classes, but nutrition, childcare, camps for kids, tennis, water aerobics, spa services, massage, weight-​loss challenges, volleyball games, blood drives, CPR, etc. if it’s not offered now, ask and they’ll look into it. The locker rooms are well equipped with showers, sauna, hair dryers, etc. if you don’t see it, ask. If you want something, or don’t like something, make a suggestion. I have gotten responses within a few days. Communicate.
The staff are phenomenal, from the front desk check-​in to the laundry people to the spa personnel! I have not yet met anyone who was not friendly, helpful, positive or encouraging! I have taken many classes here and always found the instructors to be great. Never once did I feel that they were not positive. In all of the classes, you are encouraged to work at your own level. It doesn’t matter what that is, it’s what you want and can do. If you can’t do a more, that okay. When you walk out of a class, you feel that you’ve accomplished something good.
Deanna Castro, who is my personal trainer, rocks! She has been such a positive influence on my life, I cannot say enough great things about her! She really, really listens to you. She works with you to get the results that you are looking for. Every training session is geared for you. She understands how your body functions. The work-​out is focused on your needs. There are no cookie-​cutter sessions. She knows when to push and when to hold back. If your are having physical issues, she works around them. She makes workouts fun, but you know you have been working hard during the sessions.
Some people have been complaining about the prices. How can you put a price on your health and well-​being? A latte is for the moment, your health is for a life-​time.

As stated before, I hardly ever review. I have to feel VERY strongly about someplace before I’ll write a review. I feel very strongly about this place, and I’m tired of seeing the negative griping reviews about dumb stuff, so now I’ll leave an opinion.
First of all, yeah, it IS expensive. However, I don’t understand why people who are actual members of the club would complain about this. It’s not like they tranquilize you, haul you in the door, and then get you to sign a contract that you’ve never seen the price on. No one makes you hand over the credit card. The price isn’t a surprise. There are gyms for everyone, in all price ranges. So here’s the deal, if you think it’s too expensive, then DON’T PAY FOR IT. Don’t complain about it. Just go somewhere else. You can do bare bones ten bucks a month at some local chain gyms. However, I’m pretty sure the people who are complaining about how expensive HT is, would go to one of those and complain about how dirty it is or the lack of amenities or something.
Secondly, yeah, there are a lot of kids. Kids are people. They are small people, but they’re people nonetheless. We pay dues for our children, just like we pay dues for ourselves, so they have every right to be there. Some of us pay the expensive price BECAUSE of our kids. The child care is stellar. I actually found HT by typing «gyms with child care that doesn’t suck» into Google. True story. If you’re all good with a teenager in a back room watching your kids, or you don’t have kids to watch, then maybe you should go to aforementioned chain gym for ten bucks a month. I digress… The staff genuinely care about the children. They get books and crafts and outdoor play time. Is it really that big of a deal that you can hear happy children playing while you’re upstairs? I find the dude trying to lift 50 pounds more than he really can, grunting, yelling, and dropping shit to be far more annoying. BUT! Be glad, for there is a solution. Put in a pair of earbuds and listen to some music. Voila, problem solved. You’re welcome.
I also find it astonishing that people are complaining because people are *gasp* USING the track. It really sucks that they’re in your way. But people are at all levels of fit, and not everyone has your running prowess. Some people walk. Some people jog. Some people run damned fast. Some people walk in pairs. Like everywhere else, if you are coming around a corner, and someone is in your lane, you simply need to call out, «On your left», and people will move over. I know it’s hard to accept that you aren’t the only person in the world, but well… you’re not.
And as for the people complaining about the large amounts of fat people and old people, well shame on you. You should be jumping up and down for joy. People are getting fit. Losing weight. Taking care of themselves well into old age. Much less of your precious tax dollars you’ll have to spend later on taking care of «sick fat old people». Just sayin’.
Clearly, I love this place. The child care staff is great. I can take my toddlers into the pool. I can relax in the hot tub post personal training session. I love that the staff is so hugely diverse — so many different ethnicities, both genders, all sizes, a wide range of ages. The staff is friendly, professional, and fun. The personal trainers are a.m.a.z.i.n.g.!! They’ll help you and answer questions, even if you aren’t in one of their classes or paying them for private sessions. And when you do sign on, they tailor activities just for you and your skill set, and then they push you hard, past what you could do and into what you are capable of doing. Signing up for personal training sessions was one of the best things I’ve ever done.
There’s a salon (Billie gives a mean haircut!) and spa. Hot tubs, two pools, sauna, steam room. There is shampoo, soap, and conditioner in the showers. Towels are provided. There’s a pro shop and café/​juice bar. There are SO MANY classes to choose from. There are, blow dryers, q-​tips, deodorant, and combs provided in the locker room. There are several curtained off, private dressing stations in the locker room, as well, for the more modest among us. It’s always clean. It’s nicely decorated.
I really don’t understand people who continue to pay and still complain. It’s not like getting a shitty meal at a restaurant. You complain. You make your unhappiness known. Then you DON’T GO BACK. Why keep paying the high dues, keep showing up to someplace you obviously think has so many flaws, and keep complaining about it. Of course, you’re allowed to not like the place. You’re allowed to think they do everything wrong. But if that’s the case, then WHY do you go back? Yup. Don’t get it.
Wow this is long.
TL;DR: It’s a great place. The dues are high, but as the saying goes, you do get what you pay for. All the people complaining about trivial and petty things are entitled whiny wankers.

Amazing people and amazing place. Very helpful people to help you get healthy. Brand new and variety of weightlifting and cardiovascular equipment. It’s also great for family’s because of the wonderful daycare facilities that will watch the kids while you workout.

Healthtrack is frustrating. We joined when we lived here a few years back and now that we moved back. I agree that the GM is edgy and difficult. The employees that are not «lifers» seem to be almost fearful. No one will make a decision on smaller tasks afraid of to get «in trouble.» Healthtrack does not empower their employees which would help gain their employees with confidence which may have better results in loyalty to healthtrack. Very old fashioned manager practices and borderline abuse in the workplace. I have never worked there.
But, foks pay close attention. The employees are not cross trained in other roles. Have you ever gone in to sign your child up for a class and no one is there to help you? If the registration employee is on break or not present at all no one can help you. i“m not sure, but that employee used to have Wednesdays off. So you could not sign up and have confirmation on classes on Wednedays. REALLY? How come the front desk employees while several are standing around gossiping can only take a ripped piece of paper and scribble a note to the class class registation employee. How many times have you not gotten a call back? Once again, is that customer service, especially for the price?
Another issue. Horseplay is for the gym. I cannot stand watching the «moms» who let their children run wild almost knocking over senior citizens while the parents are busy drinking their coffee and speaking with friends. They apparently have a loss of hearing condition OMG really. Why isn’t management addressing that. These groups of parents do not care. They know that management won’t address it so the rest of us suffer. There should be polite signs reminding parents to attend to their children in common areas or personally addressed. I also have 3 young children.
How come only certain employees can make ID’s. So ridiculous. All that occurs when employees are responsible for a short list of tasks is that employees will develop negative attitudes for example, «that’s not my job». Seriously, are we back to that attitude in the year 2015? If we lived closer to Wheaton, I wouldn’t bother with health track.
Lastly the front entrance area is gross. It is possible to keep it clean. Other offices, schools, hospitals, are able to keep it looking and smelling nice and not like a dump.
Set up registration online. It is ridiculous that it isn’t available.

I give it a 1 rating because of the GM. He has a temper, he’s rude, and doesn’t really care about anybody especially the employees. I think that the person «in charge» should always have a smile on their face and be courteous and polite, especially to the employees. If you work more than 10 bours a week you receive a free gym membership. I honestly only used the gym a couple of times. I still have a membership at xsport and that gym has all the amenities that I need, free classes, pool and all the workout equipment that I regularly use. The staff is friendly and super nice although the price ($ 75 a month, single) for what you get isn’t worth it. If you join the gym I would steer clear of the GM. You can always tell when he’s in a «mood» because his face is usually bright red and he keeps his head down.

Compared to the surrounding clubs, HealthTrack is a good value as far as amenities and class offerings.
My husband joined for a year after 10+ years at the Wheaton Sports Center which we knew HealthTrack wasn’t going to have the same «vibe»! Personally I didn’t see any reason to join HealthTrack because, ironically, I would be joining FOR the track and it was not for me. The layout of the track offers no «zoning out» for runners, you’d have to really «be alert» through all laps which go through fitness areas that people are constantly crossing the track to get to, I was «out» after I saw that, would rather join Ackerman for $ 25/​yr to use their indoor track which is much larger and nicer.
I did take Pilates classes there with my husband and our instructor Marirose was awesome, both my husband and I took private instruction early mornings, she was great! We had both never been on a reformer before in our life, she was so patient while we had our «breakthroughs» to trust our bodies and the machine. She gave so much thought to our sessions and really tailored each session for what would have the biggest impact toward our goals. Highly recommend Marirose!
My husband had a personal trainer there and sometimes the personal trainer did not show up!
It was disappointing that the club does not offer a choice for paper statements, I called to ask if we could see our charges and HealthTrack said we had to create an online account to view our statement — poor customer service if you ask me, obvy this is the preferred method for many but not for us and asking Healthtrack to accommodate and them flatly telling you «we can’t do that» seems lazy.
As far as other reviewers saying there was a lot of kiddos there, I can see that! The times we were there to look at the club and during later hours on the weekend the place was a zoo, but early weekday mornings, just as you might expect, no kids. Since my husband went early am there was never anyone there to take his picture for an ID, so he went his entire yr without an ID-​unacceptable!
There’s a lot of fitness studios offering classes and services more pertinent to our goals. This place is fine but not great and definitely not for us!

I’ve enjoyed this gym for the past couple of years, since my kids were little and needed childcare… It was a great way to get know the staff. And now that I’ve lost a bunch of weight, I find the encouragement and support of everyone invaluable. Great atmosphere!

This review is long overdue… A majority of this review is specifically for the spinning instructor, Diane. I ran into this class by chance on a Thursday morning and have been addicted ever since. Good classes are key to a successful health club and great instructors need to be commended!
I love that this woman knows how to get you moving. My first class, I was able to snag a seat in the back and had no idea what she looked like. I was stunned to see she was maybe in her 50’s? Her energy was amazing! Her class is well thought out and her music is both dramatic and unique. (I hate classes where the instructor has a CD mix from the 90’s!)
Her music and her passion is what drives this spin class. The music is dramatic and intense and is perfect to get your blood moving. She preps you for the RPMs and uses the rhythm of the music to speed up/​slowdown. She also seems to find the right things to say to dig deep to find your personal motivation. Then when you think you can’t bike any longer, she tells these entertaining stories to keep your mind off the long strides.
As for the gym, I think it’s a great value especially if you have kids. How else are you going to work out regularly if you have kids? This lets you take care of yourself, while you know that your kids are also being taken good care of. It’s nice to see the kids go thru rotation during their maximum stay of 2 hours.

I have to agree with other reviews. For the price is a bit dissapointing and it’s very family oriented meaning you will see kids everywhere, there’s always lots of them. The pool seemed very cold for me, granted it’s quite spacious and they got 2 of them. Weightlifting area is kind weak as well. Does get crowded and uncomfortable as well. On the plus side, pretty clean, towels available, complimentary shaving cream/​shampoo, ample parking and not too many meatheads.

This place is expensive. People just want to be cool and exercise here so they pay these prices.

Do yourself a favor and look at other gyms.
I’ll get this out of the way, this gym is overpriced. You can save money going to Lifetime, the Y, or any other gym and your experience will be pretty similar.
The equipment here is adequate, not what you’d expect given the price but it more than meets expectations. The free weight area is pretty cramped but you can usually hop right on any piece of cardio equipment you need.
The free weight area of the gym is patrolled by teenage boys wearing skimpy cutoffs. The good news here is these kids only do curls, bench and socialize. It’d be great if the employees could break up some of these hen parties on occasion to help free up some of the equipment.
The rest of the gym amenities are about what you’d expect given the price. The locker rooms are crowded, the pool area is hit or miss, and the staff is hit or miss depending on whom you’re working with. Keep in mind, this is a very family-​oriented gym … you’ll be bumping into 10 year olds quite often.

Exceptionally poor customer service, employs convicted criminals (right next to the childcare center!), mediocre swim instructors, high prices, promotes immoral behavior from their staff and the childcare facilities is not DCFS-​regulated. Enough said.

I used to work here, so I can’t review without my bias. The staff is great, equipment great, and an especially AWESOME juice/​protein café bar area that overlooks the pool! GRACE MAKES A DAMN GOOD SMOOTHIE!
I used to work on the fitness floor as well as child care! SO MANY GREAT programs for kids too!

Top notch in every way. Locker rooms and facility are always clean and well maintained. Staff is extremely friendly.
The fitness area is very roomy. It can get crowded at peak hours (especially this time of year), but I’ve always been able to find some open spaces and modify my workout enough that crowds have never been an inconvenience. Worst case, I’ll plug in the headphones and whip around the spacious track for 30 minutes.
Childcare is exceptional and staffed by total pros (my Saturday morning ritual is taking the kids to the gym for two hours; my son always comes home with some cool craft project and my daughter will be so spent that she’ll crash on the car ride home… which is nice.
My wife loves the classes during the week, all of which are free to members.
We live closer to one of their competitors, but joined here because it was on my route to work. I no longer commute, but we stayed on because we love the place.

I have been a member here for a year and up til October everything was good not as good as Lifetime but good enough. I give HTWF a low score because I am a runner and use wifi and this place does not have any usable wifi!!! In fact the wifi has been down since October and no one seems to care to fix it! The IT department will NOT call me back and all the employees say are «sorry I don’t know what to do». Well here is a suggestion… FIX IT!!! anyway if this is not resolved I am canceling my membership!!!

For the price, not that great.
First of all, why are there so many kids there?! I’m not talking kids in the nursery/​play area (which is where they belong). I’m talking running around on the track and through the workout area. One time, I was walking past the the men’s locker room, and a teenager came flying out of there at high speed and plowed right into me. One night, I was waiting for my husband to finish up, and I waited in front of the TV. Nobody else was there, and that kids TV station Nick was on with some dumb-​ass «tween» program on. I desperately tried to change the channel, but could not! I wanted to just DIE. How do people with kids stand that mindless crap??!
Second of all, if I’m walking or running on the track, why do clueless people keep stepping in front of me like I’m invisible?
The machines are nice, and the place is clean. I haven’t taken any classes yet or tried the pool. I hope I start liking this place better. The good thing is that you’re not locked into a contract, and can cancel at any time.

This place is easily the nicest gym I’ve ever been to. I WISH I could afford to be a regular member here. I had an Amazon Local deal and enjoyed every day of my one-​month membership. I love that membership includes towels, lockers that have locks already built in and coffee every morning. I took spinning classes several times per week and loved the music selection and variety each instructor imbued. There was always plenty of equipment in the morning and the pool was incredibly nice. Parking on the weekends was a bit tricky because of all the kids classes, but I liked going there during the week.
Also, if you’re a member, get a massage there. I had a fantastic one-​hour massage and if I won the lottery tomorrow, I’d have that lady on retainer.

I just wanted to add that Healthtrack seems to be upgrading all of their resistance weight machines. The new ones are very smooth & easy to use. I thought the older machines were great, but these are even better!!!
In my first review, I didn’t have a child. Now that I have a baby son, I’m using their childcare services while I work out. One word: Awesome! They take great care of my son. The nursery is clean, lots of toys and staffed by pros who really love kids. Makes my workouts a lot more enjoyable knowing that he’s in good hands.
Also, I want to reiterate how great this facility is. I swim there several times a week and everything from the locker room, showers, pool and jacuzzi are clean and well maintained.
I’m upgrading my previous review from 4 stars to 5 stars.

I love this place! very clean and the staff is very friendly. Good hours and plenty of space, tons of machines and free weights… never used the pool or tennis courts but they look nice?
My only complaint is all of the douche-​bag high school kids that mishandle and drop all of the free weights quite loudly!
Go to bootcamp with Sue, she will kick your ass!!!

Finding the right gym is the key to any successful weight loss plan. For me, it’s HeathTrack Sports Wellness. I used to think that I just needed a barebones gym. One that had just the basics — a line of treadmills and ellipticals, some weight machines and free weights and a locker room. And this got me by for a while, but then I got bored. I wanted some variety and I knew that if I didn’t find it, my workout success would have been wasted.
Then I walked into HealthTrack. This was a significant upgrade from where I was working out and I have found it to be worth the value. I never have to wait for a machine — even when it is busy. Sometimes it gets a little crowded in the weights area, but nothing bad. I enjoy the variety of classes that are offered and love the fact that I jump in the pool when I’m done with a workout.
The locker room (speaking for the women here) is nice and clean. Shampoo, conditioner, shower gel, hair mouse, hair gel, and hair dryers are all provided. There’s also a steam room and a sauna. The towels could be a bit larger, but I’ve had smaller ones at other gyms.
The staff is friendly and willing to help. Because of their try 3 free sessions with a personal trainer, I have now signed up with a personal trainer and can wait to see where that takes me and my workout goals. HeathTrack is a great value for a motivating place to work out.