American Eagle Outfitters

Daughter bought a pair of jeans at their outlet in Carbazon and after we got home she noticed a discoloration on the back of the jeans.
When we came to this store, they honored to exchange for another pair as long as you have a receipt or the card you use to purchase it.
The store itself is the usual casual clothes. A bit pricey, but their sales are okay.

Went into AE a week ago, manager gave me attitude for no reason. I asked her to price match to the online price for the two sweaters I wanted. She said «No». Not «Sorry we can’t do that».
Went in yesterday to get a price match & got more than half my money back
This store in particular needs to let go of their unhappy associates. I’ve been to the store twice & both times I’ve gotten bad service from Managers.
I worked for AE, & know for a fact that you can get your clothing price matched!
The quality of the clothes has always been the best. Too bad for the bad service!

Worst customer experience never go there employees have bad attitude. Never going back, I’ll go to a different location.

I have been shopping at American Eagle since I was a little pre-​teen and I have always tended to like their products. Last time I shopped there I was asked if I wanted to get an American Eagle credit card for 20% off my purchase, I said «sure, why not? I shop here all the time anyways.» The cashier told me all the info on paying the bill would be in the pamphlet she gave me. I went online later that day to pay the bill (I don’t like to carry a balance) and the website told me I needed the card in order to pay it. It has now been over a month and I still have not received the credit card in the mail. I called the number on their website and got an automated system. I wanted to speak with a customer service representative about the fact that I have not yet received the card and was informed that there was $ 10 service charge to speak with somebody. I am not going to pay a $ 10 fee to speak with a rep. I don’t normally write bad reviews but I came on here to say that I will never shop at American Eagle again. Their card is a scam designed to rip off their customers.

This is the place I go to for a lot of my shorts needs. But on this particular day I want to give a big thank you to …(and I hope I got her name right) Angela and the lady that handled the fitting rooms in back. I needed 11 pairs of shorts for my groomsmen and with the craziness of it being the day before Father’s Day were super helpful and had some great customer service. They both made everything easier by getting the sizes I needed and patiently waited while I tried multiple styles of shorts. Thanks to these specific ladies and the rest of the American eagle staff!

American eagle has cute clothes, but the employees have bad attitudes I went in there last night about 7:30ish not one person said hello they were folding clothes which I get you need to have the store clean and ready for the next day, But customers come first so for the management maybe you said have a meeting on customer service it might help your employees out just a little.

WARNING: I signed up for AE Rewards at this store and apparently the salesgirl who signed me put in her name and her address into my rewards information. I am carrying around this card, using it when I shop and she is receiving the rewards. Nice one!!! Don’t give them any of your information.

This honestly is probably one of the best American Eagle store’s that I’ve been too. Being a late Friday night, they still were happy to help me out close to their closing time. They were even nice enough to let me know that I could still take my time trying out my clothes, no rush at all. I went and bought a few jeans and jeggins which I of course still had to try on. The dressing room was clean (I hate how some stores have the floors all dusty and dirty, I don’t like to step on that dirty floor while tryin on clothes). A few of the jeans didn’t fit me so well and the girl that helped me out was nice enough to bring me the jeggins version of it. Those def fit so much better. They had more than enough options in my size and the place itself was all very organized. The cashier was also nice to me when we left, I didn’t feel like they were upset that I kept them there for a lot longer than I should have. I also had a coupon that I had to pull up on my phone for (40% off on my purchase!!) they were patient enough for it to load while making small talk with me too about their weekend plans. Def will be back here again. I even signed up for their reward program (which isn’t so great since points expire every 3 months but hey, it’s something I guess).
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So sad that I had to give them 1 star they actually deserve none at all!!! And no wonder the store has only 2 starts hopefully my rating will bring it down to one star cause that’s all they deserve. The store is filthy to begin with, employees wow soooo uneducated, they had to order 2 jeans for me and they didn’t have my size at the store so they completely messages up the order order something different. I called back an hour later was going back and forth for 3 hours on the phone. And guess what they couldn’t fix my problem after me wasting 3 hours of my time cause of their illiterate employee that I mentioned 10 times to make sure she orders the correct item! Anyways after 3 hours being on the phone I guess the wrong items were processed and they were not able to do anything about it. They are not professional they don’t know what their doing and don’t know how to keep a client happy! This is what you get for a horrible service please train your illiterate employees thank you

I don’t know why there are bad reviews for this location. Every time I’ve gone in, the employees have been friendly & always ask if I need help finding anything. I go back just because of their jeans. They’re my favorite. I needed a different size while I was in the fitting room, I simply pressed the button next to the fitting room door & they came over right away asking if I needed anything. They quickly helped me & got me the right size.

I feel compelled to write a review. This store has one hand mirror in the store– no full length mirrors anywhere though plenty of walls. They told me I have to go to the fitting rooms for a mirror. What the eff?! And then I went to the fitting rooms and they were all full! What the eff???

Two stars is all this place will get from me. I love the jeans they have here, but the store is filthy! Employees are slow, and don’t care about customers! There almost always is something on sale. If you’re looking to buy from AE, purchase things online. This store has nothing special to offer.

Customer service is lacking. The clothes they had were fun and exciting but nobody even offered to help. I chose the items I wanted walked to the cashier and the cashier barely greeted me. It was like I was dealing with a robot. But most robots will interact with you!

I’ve been in this store 3 times now, and their customer service SUCKS. Everytime I walk in, I am never greeted. When they see me walking around looking through the clothes, they just look at me instead of asking if I would like some help. SHITTY SERVICE! Hope this place closes and they keep the one in the galleria open, they are cool workers there! Get off your high horse Americana!

Have an iPhone? Download the foursquare app, and check into this American Eagle. You will automatically receive a 15% off discount!
You’re welcome.
Other than that — never pay full price for some jeans, because the sales will always come around — guaranteed, and the jeans will be as low as $ 30… which is what was the case last night.
My husband stocked up on 2 pairs on sale, plus the 15% off = under $ 59 total!
I have never commented on store clerks before but the guy that helped us in the changing room made awesome jeans recommendations, and was super active and knowledgeable. I felt like i was at Nordstrom’s. It was awesome.