Sprint Store

Stay away from this place! Worst customer service, I bought headphones at this location 140.00 $ they were crap I exchanged them and they were just bad too so I took them back and they said I would get the $$$ in a couple of hours or 24 hours it’s been 5 days and the manager tells me every bank is different ummmm ok thank you for your great customer service last time I give these people business.

If you want good concise service with great attitude see Jenny at this corporate store. Awesome experience!

I must say Victor impressed us. He worked an entire day w/​tech support over an on-​going problem w/​our landline and upgrade to try and correct the problem. He started at 11, went through 2 «boxes» and numerous departments and stays on hold to try and get someone to help him help us! He felt really bad that everything he tried was not helping. We finally went on with our day and he called at 8 that night to let us know he finally found a person and way to help us. My husband went by to pick up the now finally working equipment the next morning. Way to go victor!

Larger store. Therefore meaning you really need to make sure you greet your customer and let them know how your servicing operates! But they did not. 3 – 4 counters and 3 customer seating areas. You did not know where to go! They had some little «slip service waiting list», that anyone walking through the door would not know existed and did not know until they were 20 minutes standing aimlessly. Felt very aimless in there.
Along with that… the customer service was definitely below par. One assumed manager had two persons that came in to be on «his account» and timed — spent over 1.2 hrs with one customer. While normally this would not be an issue if this is the time the customer needed, they were joking around and laughing a little too much when seeing the amount of customers waiting, that should have been curtailed and he should have really redirected the customer to a more focused pace.
These employees definitely need a customer service refresher and customer time limit goals.

I needed to upgrade my phone so I scheduled an appointment and I came in on my scheduled time to wait 20 minutes past my appointment. I scheduled an appointment because I was going in during my lunch hour. I expected them to see me as soon as I walked in 5 min at the most. At that point I figured I would not accomplish why I went there in the first place. I went to let the girl know I was leaving due to the wait, and instead of making it better. All she said was «okay»
I was already thinking of switching carriers because of issues from the past, and now I will for sure. They wasted my time once again.

My worst phone experiences seem to always happen in this store. Staff that flat out don’t care and treat customers as if they are in the staffs way. If i could give negative stars i would. Only giving one star because Unilocal requires rating

I read the reviews and decided to go in. I was looking for Maria Camacho but she was not there. However I was told that she had been promoted and had gone to the Surprise location on Bell and Grand. The staff was friendly but really wanted to see the hype of Maria. I went to the store in Surprise where she now works and let me say this. It was an amazing experience. She was very polite and very knowledgeable. She did not rush me and took her time to explain my new plan. In the end I went home with new phones and a iPad. Got a great deal! And I am very happy! Thank u Maria for all of your hard work.

Super busy store but the girl who helped me was amazing and addressed all my concerns in a friendly and professional manner. Thank you, Janne! Keep in mind that it is a busy store and everyone is going in there for a different reason so some may take longer than others. I didn’t see anyone just standing around, everyone working was busy.

The wait is really long, and they seems no to care. They waste lot of time in the computer doing who know what. It sad you have to go and waste your time there. If you want good quality service and fast, this is not the sprint to go.

Not very helpful. I’ve been lied to by representatives at this location. They never answer my questions. I only liked one person he isn’t always there. Props to the manager he actually makes his employees work when he’s there and he was very nice when he helped me. I feel bad he’s surrounded by such incompetent people.

Every time I come to this store, it is such a long wait! There are 4 employees and 2 have been working with the same customers for 45 minutes, the other 2 are standing and staring at their computers while 3 of us wait to be helped. It has been now 50 minutes and not a single person has been helped yet. I highly suggest taking your business somewhere else, unless you don’t mind waiting and waiting and waiting some more.

If you want good service, you need to ask for Maria Camacho!!! This girl rocks!!! I’ve been to many sprint stores and only she can make me feel like they really care about their customers! Maria has great customer service skill!
My husband and I were there to check out the new phones and have questions on our plans. Maria spent at least 20 minutes to explain the phones’ functions and answer ALL of our questions. After all the time she spent on us, we didn’t get a new phone or renew our plans. It’s not because of her, it’s just because we want to wait until the new phone is here before we make the decision.
We will definitely go back to this store to see Maria when we are ready to renew our contract… even if we move to Cali! ;)
Seriously, great customer service is not easy to find nowadays!!!

I have to say I got great customer service from the Assistant Manager David.
I was visiting my grandpa in Arizona and my microphone on my HTC stopped working. I looked up this store online and it was very close to where I was staying. The store was busy when I walked in so it was about a 5 minute wait to get helped. I was asked what the problem was and told him people can’t hear me when I talk. He tested it and found the same problem. He said he was going to give it to the tech and asked if anything else was wrong and I told him the front camera was pixelating. I left the phone for an hour or so which was fine. Came back and the phone was waiting with all issues fixed. Fast and friendly.
I was happy that David didn’t try and sell me a new phone because my contract was almost up. Thanks for the service!
I would recomend

Obviously we all know Sprint is still «working» on their tower upgrade in Glendale but this store has gone downhill. Walked in today 6 employees literally standing around chatting. Brian helped me but we could tell he hates his job. it shows. Horrible attitude, poor customer service skills. Their network is horrible! I even overheard an employee mention she’s afraid she’ll be fired due to customers complaining about the network and how dead this Sprint store is now compared to a year ago.

Worst customer service ever!
After upgrading a phone and having it directly shipped to the store I proceeded to the store to pick up the phone. The store told me that they did not have my phone and foe me to call customer service. Which I did. Sprint Customer Service looked in their system and advised me that the phone was indeed at the store. I returned to the store only to have the employees at the store tell me that their online counterparts were wrong and that they did not have the phone.
This led me to having to contact customer service yet again… Customer service then advised me that they would contact the store directly to get the problem straightened out… But their own customer support had to come back on the line and apologize to me because nobody in the store would answer their phone. Now they know what its like for customers who try to get a hold of the store. Customer service called the store multiple times finally getting someone to answer the phone.
Sprint Online blames the Sprint store and the Sprint store blames Sprint Online. Customer still waiting for resolution…
I have had Sprint for over ten years and the problems with this company just seem to grow every year. Maybe its time for a change. A change to another service provider.

Rating is for the store– not the products and definitely NOT the coverage!
This can be a damn busy store! The staff do their best with the wait list and they encourage making an appointment ahead of time.
They do their work exceptionally fast and turned me around in less than ten minutes when I needed to activate a new phone and move contacts from my old phone to the new one.
While most nearby businesses close at 9, they lock the doors at 8, so don’t let that throw you.

We recently upgraded our Sprint phones and added a line. Angel was our rep and we couldn’t have received better service, anywhere. She worked with us over two days, patiently explaining the benefits and strengths of each phone. Our youngest daughter was excited about getting her first cell phone, and Angel worked with her to ensure she got the best phone within our budget. She was thrilled with what she got and we were confident we got the right products for us. Thank you, Angel!

This Sprint Service Center is quick, fast, and the employees are NICE! The phone we took in for service was not «broken» but they cleaned the phone and the charging area and gave us a new wall charger line. We are in and out in about 1 hour! SWEET!

I have no issues with calling plan, I get good signal strength where I expect to. The employees, whether in the store or on the phone, are always friendly and certainly TRY to be helpful.
My issue is this. I have the HTC Evo. It’s a great phone but there are definitily some bugs in it. I have taken it to three Sprint Stores (REAL Sprint stores, not Authorized Dealers) and got no answers from any of them. The first store told me flat out that they didn’t know. At the second store, one of the reps that had the same phone said his phone does the same thing I was complaining about and I would «just have to live with it or get a different phone». I had the most hope at the third store. I told the rep my problem and he said instantly «Oh that happens from time to time, in order to fix it just do yadda yadda yadda» He was so confident and I felt relieved and went to lunch to try what he told me. Didn’t work. Went back told him, he pulled a manager over. They told me to call technical support. Four calls and 3 hours later I was told to give up for now, but because of all the problems they were having, Sprint and HTC would be reprovisioning (?) something or the other over the next 24 – 48 hrs. It seemed like just a way to get me off the phone. But, thankfully, the rep was true to her word. 48 hours later, HUGE difference. Still a few minor bugs but they’re almost unnoticeable.
Glad the phones working now, but it only seems to be working because of whatever HTC and Sprint did to reprovision sometihng. As nice as all the employees I talked to were, they were absolutely no help in solving my problem. Still have to give them an A-​OK though.

Update on Sprint Service Center:
They have changed their policies (Sprint). My husband did not stick around to find out the exact details but in a nutshell, they now really suck. He went to get his phone repaired and they told him they could not help him, that he would have to wait 3 – 5 days for new parts to come in for his phone and then said that they were sorry but Sprint changed their policy on customer service.
The people there are still really awesome though. My husband proceeded to cancel his account with them. This is our business phone and we need prompt customer service! As soon as he did that, a manager came out to assist him. Then, magically, they had a brand new replacement phone for him.
Like I said the people here are still awesome. They still want to help as best they can. But… now Sprint has placed major restrictions on them. So, I just needed to update to let you all know that you probably will no longer get the awesome customer service that I talked about in my previous review. So, if your phone needs service — don’t delay in sending it in to get fixed. It will take awhile for them to assist you now. I knew they were too good to be true.
So «Yay, I am still a fan» because of the employees trying their best to help — but now Sprint itself (like you are surprised) sucks!