Sussy’s Brides & Formals

HORRIBLE SERVICE!!! Do NOT go to this place. I went there in 2012/​2013, but I’m just writing this review. Gayana is no longer there and Martha has the worst customer service skills ever. She is extremely rude, impatient, and unreliable. I ordered my dress back when Gayana worked there, she was knowledgeable and helpful. But she is no longer there, and ever since then I had to deal with Martha. I bought my Maggie Sottero dress there because I got a good price and had a good experience the day I placed the order. But little did I know that the only good experience I was going to have there was the ordering of the dress. I ordered my dress in early August of 2012 for my wedding at the end of June 2013. I was told that my dress would arrive in late January. I called in late January to ask if it had arrived and Martha told me that they had given me the wrong information and that my dress was not going to arrive mid to late February. Martha called me in February and told me my dress had arrived. I went to try it on and it fit me perfectly, all it needed was the bustling, steaming, and a minor alteration of the cap sleeves. I was told to pick it up a few days before my wedding and that it would be ready. I went to pick it up two days before my wedding and my dress was NOT steamed. I was extremely upset and decided to just take it and never return to that place. I went home and steamed it myself. I would not recommend this place at all, unless you want horrible customer service.

I absolutely loved the dress that I purchased here. I knew from the moment that I first tried it on that it was the one. However, since it was my first dress and first location, I wanted to check out other stores so that I don’t regret buying the first one I saw. I must say Martha was VERY patient with me. I went back and fourth who knows how many times to try on the dress that I liked. I would always compare it to another one I thought i might like from another store. Finally, I decided this was the one. Bertha altered the dress to make it my size. It came out perfect. Overall the service I received was good except one thing that bothered me. I was told in the beginning that my alterations would be free and that I will get 50% off my accessories. However, when it came time to make the changes Martha seemed to have «forgot.» At the end I got my free alterations and my discount, but make sure you have written down whatever your agreement is on the first receipt. Also, during the whole time of my payments their debit/​credit card services «never worked» so I had to make all payments in cash. I cried when I tried on my dress for the last time before taking home. Bertha could have not left it more beautiful. Thank You ladies.

Bertha and Martha are so wonderful. Absolutely stunning custom made dresses and exceptional customer service. They went above and beyond to give me the wedding dress of my dreams. I honestly felt like a princess. All of the work and personal touches made the dress extra special and unique. Love this place!!!

I absolutely love Bertha! She did both my church wedding dress and my wedding reception dress, which I am madly in love with both. Not to mention she also did all of my bridesmaids dresses which I also like very much. I highly recommend Sussys!
Ps Martha was great too!

Great place!!! Highly recommend!!! I found my dream dress and the staff is very nice and helpful! My number one choice:)

Sorry it took me this long to write this review.
My experience here was the best. I came here knowing exactly what I wanted (took a magazine pic) and what I didn’t want. Marta was exceptional from beginning to end in helping me & my mom choose a dress. These girls know what they’re doing and I really valued their honest opinion. I definitely would highly recommend them to my friends and family.
Thank you ladies for everything! :) if I would get married again, I would choose Sussies Bridal but I don’t plan on getting married again so I will refer u ppl.

Very unpleasant experience — the lady who greeted us (me as the bride and my bridesmaids) had no etiquette and was not willing to really help us. She did not offer me options to try on dresses — very dry and aggressive attitude after all I don’t recommend this store.

I came to Sussy’s needing two very different bridesmaids dresses altered. After a horrible search and no luck in LA, I saw Sussy’s on my way to work and while the Unilocal reviews aren’t the best, I decided to take my chances…
And I’m glad I did!
While the décor might not be the fanciest, these ladies get things done and tell you their honest opinion. My fittings were to the point and they made sure I felt comfortable in the dresses. They called me about 2 weeks later saying both the dresses were done and asking when a good time would be for me to come try them on. THEY FIT PERFECTLY! And that’s saying a lot since both dresses are structured entirely different.
I might not have had the shopping experience but I would definitely bring in my dresses to be altered here.

Sussy’s is a TERRIBLE bridal shop. I would give zero stars if I could. I came here in early 2009 because I couldn’t find «the dress» at any shop I went to. I talked with one of the consultants and they suggested getting one custom done. After some thought, research, and discussion I agreed. NINE months, $ 1200, countless lies (about when the dress would be ready and when I could do my fittings), and even a few insults from the bridal consultant later, they handed me a dress that is probably worth $ 300 due to poor workmanship.
I should have gone to Alicia’s in La Crescenta for a custom dress. She does FANTASTIC work on every piece I’ve had her make or alter (including very intricate beading).

The only reason I give two stars is because when I am able to contact them, they are polite over the phone and in person.
Here’s my story. My wedding is on June 29, 2013. I ordered my dress back in August 2012. I started paying $ 100 monthly then decided in my third or fourth month to put $ 500 down. My dress is now more than half way paid. But I refuse to pay another penny until I KNOW they have my dress. Granted, I did get a «petite» dress ordered for me and that’s suppose to be a «custom order» which may take longer blah blah blah. My problem with Sussy’s is, in August, they told me my dress would be ready in February. In September they told me it would be ready in March. In December, they told me it would be ready late April. A few days ago (it’s now MAY 14) they told me it would be ready on May 27. With my wedding now a month away clearly I am nervous about this place, wasting my money and the bad reviews are adding fuel to the fire. My lawyer is standing by because if I don’t get my dress in «two weeks» I will take action. This is not a threat at all, I just don’t like being played with. Especially when it comes to my money and a service I expect to receive.
Update:
So my dress came in 2 weeks before my wedding. Not bad. I’m just glad it wasn’t any later. My dress was taffeta so naturally it had a crinkly look to it when I tried it on during my last fitting. A week later when I came back to try it on after the alterations it was supposed to be steamed (which was free — included in my deal when I purchased it). Don’t get me wrong, I want to believe they steamed it. But it looked EXACTLY like it did when I tried it on wrinkled. Since we were a few days out from the wedding I didn’t make a big deal nor did I think it was worth paying more money for them to steam «again.» It didn’t look that bad but it did rub me the wrong way. On top of that, they didn’t even give me a garment bag. Just an over sized plastic bag. WHO DOES THAT? I wouldn’t recommend this place or go back.
The only positive is that my dress was in fact beautiful (which is the whole point), but I could have dealt without the runaround for a year. Also, the ladies who work there are very pleasant.

So went dress shopping today @ Sussy’s bridal in glendale. What a waste of my time! When we first walked in the lady that runs the place was so nice, pulled out a couple of dresses for me. But then i didn’t even get to try on the dresses cuz they didn’t have my size. After she seen that i liked two dresses she went on to give me freebies if i ordered the dress today bla bla bla. At that point i wasn’t conferable ordering a dress that i didn’t get to see how it fit on my body. So I told her I was going to think about it and giver her a call by the end of the week. She became VERY rude and unprofessional «IT’S TOO LATE CAN’T DO IT» and turned around and walked away. So I was like F U then take my business else where. Money hungry! Never go there.

I am giving 2 stars because I don’t know the outcome yet and they seemed nice on the phone. I was abroad for a while and thought I would just order my dress at the nearest store that carried the line. I was told it would be ready in early July. They just left a message saying its ready now for pick up. It is nearly a month later. They have no voicemail and never respond to their emails except with an automatic statement saying they will… which they clearly will not.
The shop is by appointment only or so they say. I will have to go there myself and risk it being a waste of my time. I already paid for the dress and well need it sooner than I anticipated. If I cannot get the dress, I would be perfectly content getting a refund minus the cost of shipping (they had to have it ordered in) and then I will increase this to 3 stars. But if not, I will lower it to one star for a waste of my money, time, and energy. Bad investment. If you want a dress and have a year for it to be delivered on their time – go for it. I ordered the dress 4 months in advance. I should have budgeted my time as well as their time. Clearly we have different calendars.

Sussy’s is a hole-​in-​the-​wall type of bridal shop that I was surprised actually carried Maggie Sottero gowns. I guess I just didn’t expect to throw down thousands on a dress in a place that looked like I’d only spend hundreds. I almost felt embarrassed bringing more of my bridal party with me to this appointment as opposed to all the other appointments I’d been to (with just my mom), but I honestly tried to look past that as we browsed their selection. Don’t judge a book by its cover, right?
Thankfully, the consultant who helped me made up for the shop’s dingy appearance. Since I was looking for lace gowns, she pulled a couple for me, and actually pulled another Sottero gown, made of organza, that she thought would be a good fit. So we ended up choosing three dresses for me to try on that day. Both lace gowns, for some reason, didn’t look or feel right. The design was stuffy and the lace was itchy and didn’t look like quality material. The last dress she suggested, however, was a show-​stopper. It hugged every curve and made me feel glamorous and sexy. I walked away having booked a second appointment, since she told me that if I bought the dress by that Saturday (it was a Wednesday), I’d be able to get a great discount – but that weekend ONLY. I ended up canceling that second appointment because even though the fit was great, I just felt like it was a dress I’d wear to someone’s fancy party – not my own wedding. Also, that «one weekend only» spiel seemed suspect to me and I didn’t want to be rushed into such an important decision.
Final thought: The selection is much slimmer than I would have liked, so if you’re a bride-​to-​be looking for «the one,» I’d say check out Sussy’s just to be thorough.

Do NOT go to Sussy’s! Liars, Thieves, Money Hungry!!!
I ordered my wedding dress from Sussy’s in August of 2010. The staff were so nice when I was making my first down payment! I was told the dress would be ready in first week of December of 2010. As the first week in December arrive, I called and asked about my dress, and was told «its not ready yet because of all the holidays, it will be ready on 3^rd week of December’. As the 3^rd week of December approached, nobody was calling me so I called and was told, „Due to Christmas and New Year, your dress will be ready on January 7^th“. Ok thats the second time they are delaying my dress.
On January 10^th I receive a call from the owner, She says, „We cannot make your dress because you didnt put enough money as down payment and your dress is too expensive, so we need more money down and then we will make your dress “ My Dress was $ 1,400 and I put $ 800 cash down, how is that not enough money. I was so upset!!! It takes about 5 months to make the dress and they told me that they havent even started on it because I didnt pay enough! I put down more than I was supposed to! I told the owner that I will not be paying anything more until I see my dress!
about a week after our first conversation, the owner calls back and says, ‘we started to make the dress, but you will not be able to see or try it on until we get the rest of the down payment and your dress is paid in full!!» What!!! How do I know if thats even the dress I ordered if I cant even see! They Are SO MONEY HUNGRY!!! I was so upset!!! I couldnt even talk to them anymore!!! I had my sister call them from that point on!
I cried for days worried that my dress would not be ready in time for my June wedding. It was finally ready in May, which left no days for fitting or altering! I am just very thankful that the dress fit and I didnt need any alterations!
They ARe unprofessional, rude, liars and only want your money !! Wedding dress shopping should be fun and an amazing experience but Sussys Bridal in Glendale made it a NIGHTMARE for me!
You might spend a little more at another bridal store but you will have peace of mind and not be on pins and needles like I was working with Sussys!

dont waste your time & your money! They are VERY unprofessional, LIARS, and thieves!

DO NOT GO TO SUSSY’S…unless you want to be stressed out, get your dresses late and 3 times too big. They have horrible customer service and I wouldn’t recommend them to my worst enemy.

If you want to pay more than your dress is worth and know that the people in the shop couldn’t care less about you actually being happy with your wedding gown, then this is the shop for you!
They actually lied to me and said I had to pay for the dress in full before I could see it. Now that I know better, I realize you are *never* supposed to pay in full until you are happy with the dress (which, as you might be able to tell, I was not!)
When I told the lady who runs the store that the dress didn’t look good on me and I was unhappy — instead of saying, «don’t worry, we’ll make whatever alterations we can until you like it» — she told me that I wear too much black and am just not used to seeing myself in white! What a moron!
I ended up buying a dress somewhere else and they made sure I was happy! Also saw my old dress there for half the price! :-(

LIARS AND THIEFS
STAY AWAY FROM THIS STORE
ask you for deposit then upon the dress deliver they ask for the full payment and yet they don’t even have the dress to show you so they keep push it back and back until you have no more time and they will not refund your money
stay away from this liars and yes Martha you are rude sales lady

My fiancé and i went here after finding out they have the maggie sottero dress that i fell in love with. we ordered it and await its arrival.
the ladies, martha and gayane, were very helpful and greeted us with big smiles! the place isnt too pleasing to the eye, but who cares? the ladies accommodate your every need!
*an update after i receive my dress*

I just went here on Friday to try on the dress that I fell in LOVE with online. After hours of calling bridal shops I finally found Susie’s and they HAD THE DRESS! I was so happy I finally found a place near me that had the dress in the store so I made an appointment for that same week :)
I arrived a little later than my scheduled time, as you know, LA traffic is horrible! But I was greeted with a smile and in no time I had THE dress on! My family LOVED it and I knew it was the ONE when I tried it on. I got a good deal too! The only thing that I was not ideal was the realization that I have A LOT of dieting and working out to do before the big day! lol Since the big day is 11 months away I was able to leave a deposit and will be making payments every month… a GREAT perk for me :)
This was my first impression of Susie’s, as time goes on and the actual fittings come along, I will surely update you :)