Pinata’s Factory

I’ve been going here for several years. I can bring in a design or character, and they’ll make a piñata that’s perfect. The piñatas are always made well, and don’t break at the first hit, and they look great! I appreciate that I can get the stick, blindfold, and even the cord to hang it, and it all coordinates. I see the negative feedback, but I’ve always gotten great service, and reward them with 5 stars

Rude!!! Came to pick up chairs and the guy literally brought my chairs outside, didn’t say a word, and walked back in and closed the door on me. A gordo with curly hair. F– that.

worst place ever !!! they have cochroaches and rats! and when you bring it up to them they get insulted and deny it. so gross. and tell you f*** *** .cockroaches in the pinatas. and all over place. so disgusting. please don’t give your children these pinatas. so many germs and bad attitudes here. this place needs to be shut down. i would give them no stars if i could

I called with a weeks notice for a Cowboy style piñata. They gave me some options and I picked a cowboy boot. Had it done in less than a week. Seriously $ 23 for the size of the piñata alone is ridiculous. You can’t beat the quality and the price.

Avoid this place. They might have nice Piñatas, however they deliver horrible customer service and do not go by their contact when it comes to rentals. How was I to know that it was going to rain. The driver arrived to deliver the goods and an hour later, it started raining. Thank god for the BBB of Los Angeles! We have filed a complaint. Whatever you do pay with cash, save all receipts and contracts. Avoid this place!

Great selection of piñatas and very affordable. Got the package where I got a jump house, 30 chairs, 3 tables and a large piñata for $ 120. They delivered early in the morning and set up of the jump house was quick. They cleaned the jump house too after it was inflated. No complaints at all with their services. I highly recommend this place and will be using them for future events.

I drove to their location 2 time during business hours and the store was closed! When I called and told them about it, they were rude and told me to go elsewhere if I wanted!

Listen to Angie D. and pay cash! The same thing happened to me. I purchased a $ 20 dollar Piñata and was charged $ 120.00. I was understanding of the mistake at the time, but now believe it was no mistake. Hmmm :/
I gave this store 4 Stars because they have the strongest Pinatas at the best price in town. Since the error on my debit card, I always pay cash. I’m sure they prefer it anyway. I’ve never ordered tables and chairs.

They don’t even deserve the 1 star «Eek, Methinks not» but I guess i have to rate them somehow.
Disappointed is not even the word I can express with this business. They were totally unprofessional, unaccountable, rude and totally unsympathetic toward how they handled my order. Horrible, Horrible Customer Service!!!
I ordered 25 chairs over the phone on Wed. afternoon (the Wed before Thanksgiving). The lady that took my order took all my info. and told me she had reserved the chairs and they would be open on Thanksgiving day, and didn’t mention anything to me about a deposit or store hours.
When my husband went to pick up the chairs they rented them out. They showed my husband our order and had proof that we ordered the chairs but said «we weren’t sure if you were going to come so we rented them out because a lot of people don’t show».
The fact that some people don’t show has nothing to do with me, and a simple phone call to ask if I was still going to pick up the chairs would’ve been sufficient.
I called the next day and asked to speak to the manager, they were unavailable so I left my number, they never called.
It is now Monday and still no call, so I call finally speak to the manager he told me he remembered my husband and yes he rented my chairs out and said «what do you want me to do about it, some people never show on phone orders».
I was livid and said, «Well I’m not some people, I showed and you could’ve called me and asked ‘hey are you still coming to pick up the chairs’? he said «we get busy, what do you want me to do and why are you calling me».
I went on tell him about the importance of customer service and how customers should be treated especially when he rented my chairs out, causing my guests to eat Thanksgiving dinner on the floor!
I told him «What I want, is for you to acknowledge what you did was wrong, apologize, take accountability and fix it».
I also told him I throw a lot of parties and could give him a lot of business but the way he’s handling my situation is not good business and makes me want to take my business else where.
He said «If you don’t like it, then go somewhere else». I asked for his name and he was reluctant to give it to me, he finally said «Jamie» and hung up on me but who knows if that was his name.
All I wanted was an «I’m sorry we rented your chairs, we should’ve called you and maybe on your next order we could give you a little discount for your troubles» or something to that effect but nope! Wasn’t sorry, wasn’t accountable and in fact totally RUDE!
Such BAD BAD BAD Business, and Horrible Customer Service!!!

We have been using Piñata’s Factory for 8 years now. Have never had an issue with any of our orders. They are on time, professional, accommodating, and hard working. The Pinatas are great and prices very reasonable. They are a small family business that goes the extra mile. I can’t see you being disappointed.

They have everything here… A little crowded in there but good selection. The chair and reliable rentals are good price.

I got my daughter’s Belle piñata here. It was stunning and very inexpensive! They have a huge variety of other piñatas in stock and you can special order as well. I also saw that they have tables, jumpers, and other party rentals available. I’ll definitely be back for all my future piñata needs =)

This place is great! I have ordered tables and chairs at the last minute a few times and they always managed to make it work! They are friendly and at their shop if you need any last minute items for the party they have stuff their. Pinatas have always been a hit, especially since we have a ton of kids and need it to last to let the older ones get a hit! Thanks for everything PF!

This is a great palce to rent tables and chairs for an event but please dont purchase piñata’s from here. They never break. This is after two of my son’s birthdays where my husband, a very strong man, had a hard time manually taking it apart. I simply want to warn other parents.

I had a little bit of a hard time trying to find just the right Transformers (Optimus Prime) piñata. I decided to come here and check it out. They had a lot of those star pinatas and I was looking more for an actual Optimus Prime shaped piñata. She had one in stock and it wasn’t exactly what I was looking for, but pretty close. I figured since it took me over a week to find this one, I better get it. It was only $ 20. A good price for a HUGE piñata. I will definitely go here again if I need a piñata.

I ordered a custom made «Wookie» piñata here a few weeks ago for my husband’s 30^th birthday party. I was pleasantly surprised to find somewhere nearby that makes custom pinatas, since all of my research had been pointing me to other states with high shipping rates.
I just picked up the piñata and I have to say they did a great job! I gave them a picture to work from and they made it look at close as you can being a piñata… and their prices were extremely reasonable!
I will definitely use this company again for all of my future piñata purchases.

We went here to get a piñata for my nephew’s birthday party. This place has a great variety of pinatas. There are all different sizes and types. You can get all different charaters or shapes and they even make pinatas to order. The prices for the goods in the store are a bit high and some of the items appear to have been there for decades, so I might not recommend this place for party supplies. We were pretty happy with our purchase, and were inspired to try to make our own piñata for next year’s party.

Don’t listen to Angie D. It seems as though there was a clerical error that was fixed immediately. Big Deal!
I have been going to Pinatas Factory for eight years and I have never had any problems. In fact, they have always made my parties worry free with their products. They will make any Piñata you want. The tables and chairs are always in great shape. The value is unsurpassed, delivery, on time every time. Please go there and see for yourself!

I went into this business to purchase a piñata and possibly rent a bouncer and other party supplies. The place is a big mess with lots of clutter. I used my debit card to pay for a piñata and the woman charged me $ 119 for a $ 21 dollar bill. I was so upset that I told her to just cancel my debit transaction and I would pay cash. I do not recommend this business. Also, a customer came in to pick up an order and he was being ignored because they couldn’t find his order.
I will have to say that the piñata was really tough, we used a real bat and it took a big kid to finally break it.