Public Storage

This is the second time I’ve rented a storage unit from this location. I got there with very little time to spare and the manager (Nicole) was very helpful, showed me the unit, got the paperwork done quickly and efficiently. I wasn’t aware of the insurance required or the lock — I would like to have known that up front — it wouldn’t have made a difference but good to know when you’re getting a price quote and the administrative fee. My move-​in experience also was super smooth. All in all I was very happy with the service and with the storage unit itself.

Awful Experience. We rented a small storage space starting last month. They gave us a pricing quote when we arrived & we started to sign all the documents (there were so many we felt like we were buying a house). Then, they casually mentioned there was $ 9/​month for insurance on the unit. It’s not optional, it is required. Fine, but tell people up front… not after they already had been quoted a different price & were in the process of signing the documentation. We felt we had already spent a lot of time by then and completed our paperwork. All in all, our unit was about $ 100/​month. Pretty outrageous for a small space. The next month, I get an email that says they are going to cut the locks and auction our space off THE NEXT DAY. What?!? I didn’t even get a bill to pay! How was that going to happen? I also didn’t get a phone call from one of their workers or an emailed bill. Come on, seriously?
I went to the site to pay my bill and make sure they didn’t sell my things that night. I explained that I hadn’t received a bill & asked them to remove the $ 20 late fee because of this. She called her Manager, Dan. She explained that I was very upset & wanted the fee removed. She didn’t explain WHY I was upset (not receiving a bill, almost having them sell my unit, etc). She then handed the phone to ME to explain the situation on my own. So I did. Dan was rude and reminded me that ‘rent’ was due on the 1^st of the month each month. He talked to me like I was a college student late on rent. I completely understand paying your bill on time, but give me a bill to pay from then! I don’t care if it’s emailed, but I need something sent to me. He said he would waive the $ 20 late fee & my options were to pay at the store, on the website or sign up for auto bill pay. THEY DO NOT SEND OUT BILLS. I thanked him and got off the phone. She removed the $ 20. I told her that I could do auto-​bill pay if that was an option. But then decided to pay online after considering that I didn’t really trust the company based on my experiences thus far.
She said that because I did not sign up for auto-​bill pay that they couldn’t waive the $ 20 afterall and would need me to pay it back! It was like a nightmare. He didn’t say that signing up for bill pay was a contingency to waiving the fee. After arguing with me and telling me that I needed to read my paperwork, I told her I’d pay back the $ 20 fee and I wanted to end my lease for the coming month. It was so frustrating. She asked me if I was making the decision based on ‘feelings’ or other reasons. I told her both and that I would like to vacate the space next month. I asked her the last day I could move my things & she rudely stated ‘Like I told you, March 6^th is the last day’. She was obviously annoyed with me & definitely not helpful. We moved all of our items out as of today. I should say that Donette in the office was very pleasant and helpful.
This place is not up front with their pricing, they don’t send bills, and we experienced HORRIBLE customer service. Unless you want your storage space to be auctioned off with 1 days notice & want to pay a high rate for a freezing cold garage space… go somewhere else. This has been one of the worst experiences I’ve had with a business. Completely unprofessional and underhanded. DO NOT store your things here… go somewhere else.