The Lock Up Self Storage

I was hoping for a great experience here given how beautiful the facility is, but the customer service is severely lacking, particularly with the general manager, Peder. We initially went to tour the facility and Star (who I am told is the assistant manager) showed us a locker on the fourth floor near the elevator and said it would be our unit. We chose that unit on the fourth floor (instead of the first floor) because it was a brand-​new unit and near the elevator. Because we were picking up the free move-​in truck (admittedly a nice perk), Star told us to come at 8:30am on the day of our move to sign paperwork (instead of signing the lease the day of the tour) because the truck rental began at 9:00am. Even though the office hours begin at 9:00am, she said there would be someone there to help us.
When our moving day came, my husband showed up at 8:30am and was denied admittance by Peder until close to 9:00am, even though he explained what Star told us. Because the truck was only available to us from 9:00am to noon, the extra time my husband had to spend signing paperwork took away from the time we had with the truck. Additionally, we were not given the unit we were promised, but given one in the back corner. The excuse? Peder claimed that «corporate» did not like him leasing the units near the elevator. So now we were running late with limited truck time as well as further from the elevator, resulting in more time lost loading our items into storage. Not to mention the movers were waiting at our house to begin loading up shortly after 9:00am.
When I called to speak with someone at corporate about this ridiculous unit-​location policy, I was told the regional manager would get back to me within a few days. That was two weeks ago and I’ve heard nothing back. Now I need to pay the movers more to load and retrieve my items because they are paid by the hour and now need to move everything from the back corner of the top floor. Interestingly, the last time we were at our unit a few days ago, the unit we were initially promised was still available (yellow lock on the door).
This is a beautiful facility, but don’t expect to the customer service to measure up to the quality of the building.

I watched this Lock Up in Golden Valley MN getting built and when we sold our house in June 2015 I called several places to get pricing and then went to look at the units. I was immediately impressed with the GV Lock Up Manager Peder. He showed me the different options available was very friendly, professional and accommodating. The day I went to pay for the unit, they actually told me that there was a new promotion for July and my rent was even a bit less! They didn’t have to do that but because they did, I was absolutely convinced that the Lock Up is hands down the best, cleanest and greatest storage facility available. Nate in the office was also extremely friendly and showed me everything I needed to know when I picked up the keys. I HIGHLY recommend The Lock Up Self Storage for all any storage needs!!!