Delta Mechanical

Our water heater fails at 7am on a Friday, we call Home Depot water heater hotline (Home Depot uses Delta Mechanical for delivery and install), and Delta had us up and running by 1 pm on the very same day. Delta employees were courteous, careful, removed the old, installed the new, and cleaned up the work area. Oleg was the lead installer and he was very knowledgeable, patient with our questions, and we were very happy with the service.

I agree with the other negative reviews. The appointment setter gave me a first estimate $ 1250. That estimate that was off by $ 650 to be up to code as I was informed by the tech that showed up.
The killer part is they charge 600 for a vent in the wall with no motor. The first installer was rude and did not have the parts he needed. He left.
I rescheduled for the end of the week and then had 5 different calls where they rescheduled and canceled and rescheduled. I spoke with a supervisor twice. I finally gave up and canceled the whole thing. I will start over somewhere else. What a frustrating experience.
Update– but wait there’s more…
AND I just discovered they (Home Depot for Delta mechanical) have billed my credit card for $ 2037.00 which they said they would not do. They never set another foot in my house after first service guy left. This work was never done.

This is Home Depot’s contractor and I think they need to find someone else immediately! My Water heater went out and I called Home Depot because they offered the lowest prices. Unfortunately I guess you get what you pay for. My heater is in a crawl space which I mentioned on the initial phone call, when the first tech came out he said that the work was too big no one told him it was in a crawl space and he left without doing anything and without offering a solution. I had to reschedule. The next tech came almost an hour later than the two hour time window, without any notice from the company. They were rude, unprofessional and in a hurry. They left many of the old parts littered on the floor and left their trash in my house. Also we converted from gas to electric and instead of capping the flue pipe they just folded it in on itself and put a screw in it. The water heater has not worked properly since they installed it. Every time I have called I am put on hold for an average of thirty minutes. They scheduled an appointment to come trouble shoot and once again the tech said there was nothing he could do for me and he left. He was also very rude and talked to me as if I were a child. I would recommend spending the extra money and going with a different company. Only gave one star because it wouldn’t let me give zero.

Awful service!!! Arranged for faucet install though Home Depot. Home Depot told me Delta would contact me within 2 days. They did not. After being on hold for 30 min. after I called them, we arranged a 2 hour window for install. 45 minutes before this window, they called me to tell me they couldn’t make it. Arranged for another 2 hour window on a different day. After this window expired, never heard from them, I called and was a on hold for a full thirty minutes, the rep said she couldn’t get ahold of the installer. 20 minutes later she called and said his truck had broken and he couldn’t do it. When I asked if I could have a specific time, not a window, for the next attempt, I was told not. I will not use!!! Very, very poor service, do not use!!!

Being a customer of theirs has been frustrating to say the least.
I called in hopes that I would be speaking with «experts» that could help me with my water heater needs. I have to say that it has be the most unprofessional experience since the minute the order was placed.
Not knowing everything about my water heater, I called seeking professional advice. I provided the size and type of water heater along with the model number of the water heater I currently have. After deciding on the best replacement, based on your salesman, I went ahead and placed the order and scheduled a time for installation. I informed the salesman that your installer would be working with my property manager (who I pay on an hourly basis) to gain access to the property. We determined that Monday between 4−6pm would be the optimal time for installation.
On Monday at 6:30pm my property manager calls me to inform me that the installer had JUST arrived, then told him that I ordered the wrong tank, after which he immediately left. I called customer service and explained the situation and asked if the installer had called to help rectify the situation. He had not. The customer service agent said she would make this a high priority installation and that I would receive a phone call the next morning from a manager and that my hot water heater would be installed the following Tuesday evening.
By Tuesday afternoon, I had not heard from Delta so I called back. Once again explaining the entire situation to a new customer service representative. After discussing my options, I had agreed to purchase a different water heater with a vent and they scheduled my installation between 8am-​10am this Wednesday morning.
At 10am Wednesday morning my property manager (who I pay on an hourly basis) called to tell me that no one has arrived. It was 10:47am on wednesday and I had just gotten off the phone with yet again another customer service agent because the installer failed to show up on time.
Finally the installer showed up, installed the hot water heater and left. 30 min after his departure, there was a leak in my pipes. I called customer service, who then called the installer. The installer called me and said, «I don’t see how this is my fault»
I have worked in the service industry before. I understand that there are busy times of the year and I understand that things happen. I am also the type of person that lets things fly. However, when I am spending thousands of dollars with a company that prides themselves on immediate assistance, I expected better service.

Fool me once shame on Delta, Fool me twice shame on me. Don’t bother even calling Delta Mechanical, a Home Depot subcontractor. Twice I made appointments, drove 40 minutes to the property where I needed work, and twice they were a no-​show, no-​call. If you value your time and money steer clear of Delta Mechanical. Home Depot needs to reconsider their relationship with a partner who doesn’t have decency to show up or even call. To paraphrase Seinfeld, «So you know how to make an appointment, you just don’t know how to keep it!»

Read all the bad reviews. I did not have any of the problems that were written about. I used the guys through Home Depot for a water heater replacement. Called them in morning around 9am. They gave me a estimated price and a time window of 4pm to 6pm. Yes, the quote was a little higher then some of the others, but they could get it done the same day. The tech called me at about 2:30pm and said he could come early. He showed up at about 3pm. The water heater was replaced and working in about an hour. The tech was very nice, very imformative, answered all my questions. He was very neat, didn’t leave a mess. I am extremely satisfied.

We bought a fixer upper last year. If you’ve been in the same boat, I’m confident you have your own horror stories working with different contractors.
This is not a horror story though. We actually had a great experience with the plumber assigned to replace out water heater.
His name slips my mind (possible Oscar) but he was on time, courteous, and honest. He told us that the water leak found on the floor was most likely not due to the water heater. In fact he thought the water heater was in great shape.
After much hesitancy my BF ran the bath located above the water heater and discovered the problem was a leak coming from the bathtub drain (that’s a whole other Oprah).
We avoided repairs which would have cost us over $ 1000!!! Something we don’t readily have due to the remodeling.
Thanks Delta Mechanical. You’ve restored a little bit of faith in honesty and quality work.

Do not use. Don’t do it. This company does not do good work and utilizes bait and switch techniques to bring there shabby work up to code. Customer service reps are rude. Will hang up on you. They will schedule appointments and cancel, multi times. If you use do not sign the paperwork. The technician will write on paperwork after the fact that you agreed to pay 250. Dollars if it does not pass code. So the first visit they will make it so it does not pass code. This is so they can charge you more to bring it up to code. Simply Home Depot is running a scam with their preferred plumber. Again DO NOT USE no matter what. We are going to have to get a lawyer involved to get satisfaction.

$ 600 – 700 to install a water heater seems high. The installer finished in 1 hour.
A week or so later the piping above the water heater began to leak, and subsequently flooded a portion of our basement. Basement smelled of mildew for many months despite our best efforts to eradicate the odor. Never had a problem before in the 10 years I’ve lived here. Sent out a plumber who installed two flexible pipes and wanted to charge $ 100 plus for work that should have been done the first time. Called and left a voice mail protesting the charge. Never heard back and did not pay the $ 100 plus.
Since the second visit the piping has leaked off and on until this April when the amount of leakage became alarming. Called Home Depot, another visit from Delta Mechanical, and was told further work would be required at an additional cost of $ 200. Wound up having the work done by another plumber for less.
What could have been a simple replacement turned into a complicated adventure that I did not enjoy.

Cannot recommend. Home Depot has lost a customer forever due to this bad experience with their preferred pulmbing company. Hot water heater was replaced but I was told needed upgraded duct work. an additional $ 320. I would not be charged until the entire job was completed. No one called to scheduled the duct upgrade and I was charged for it. I called to schedule the work and when their plumber showed up he said I didn’t need an upgrade and never should have been charged for the work. Refund was promised in 3 – 5 business days, When that didn’t happen, I called Delta plumbing and customer service said there was a glitch on their end and they would get it taken care of and to given them another 3 – 5 business days for my refund. That didn’t happen, so I contacted my credit card company to deny payment for the $ 320 overcharge. It is fraud to charge customers for work that is not done. Not to mention all the hassle this created,

My water heater crapped out last night. Went to Home Depot this morning, picked a new one, and set an appointment for same day installation. Dian installed the new unit and hauled away my old one. Very friendly guy. Did the work, and then showed me in detail what he did, including instructions on how to operate it. He even put extra straps on my waterline to ensure that it was tightly secured to the rafters.

The tech showed up on time, did a nice job, he was in and out in 2 hrs. A little spendy but I would use them again.

Installer was EARLY! Matched the price from Lowe’s without any hesitation. Easy to deal with and were able to accommodate a one day turn around for a water heater. Installer was professional and friendly. Highly recommend.

Wow, I should have checked Unilocal for Delta before trying to buy and install a water heater through Home Depot. It is obvious that their track record is not very good.
I called the HomeDepot install number on the morning of Dec 18 and spoke with Michael in Sales. He gave me an all installed price for the 50 gallon Rheem I had chosen on the HD website. Certainly not cheap but of course they tell you about their one year price guarantee. To be honest, that is meaningless as who is going to spend the time to try and do an apples to apples comparison between contractors doing a water heater install… you are not buying a car for pete’s sake! It was basically $ 700 over cost of the water heater at HD, which seem high to me as I have installed them before. Boulder requires permit and inspection so I decided to have it installed, plus the old one is taken away, thus saving some hassle factor.
Michael offered to schedule someone for that afternoon, and since it wasn’t a replacement for a failed water heater, I told him the next day would be fine. At first he gave me a 10-​noon window, but in the interim discussion time that window must have been filled so settled on noon-​2 the next day.
The install is in a rental property that is a 1.5 hour drive from my home. So I made the time to meet the installer at noon. At 2:30, no installer and no phone call. So I called in with my job number, and the dispatcher told me the installer was delayed due to a prior job and «did not know when he could be there.» That is simply unacceptable, so job cancelled and 1.5 hour drive home. So basically I wasted 6 hours of my day with no install. Maybe this is why they have to shove a price guarantee down your throat to get customers?
If someone had proactively called me to give me an update, I might be giving them 2 or three stars, but this a poorly run company, use at your own risk!

That is the only company that we were provided by Home Depot as their only official representative to install a water heater.
Delta Mechanics present themselves as that they can beat any of their competitors price by 10%. Lie! we had an estimate from another company for the same service for $ 170 plus parts. Delta Mechanics said that we can only buy parts from them and it would cost us $ 300 (we could get them in the store for around $ 50, we checked) The heater itself cost $ 540, how can a couple of houses to connect it cost $ 300?
since we did not have time and wanted to work with home depot directly we scheduled an appointment with these guys.
They did not show up at the scheduled time of an appointment. So we called them, they said that their mechanic can be at our place not earlier than in 3 hours and not even guaranteed. We ended up canceling our request and got it done for $ 275 with parts and delivery.
I think that is the worst company I used in a while!
Shame on Home Depot as well for only providing this company.

Please don’t use this company. I found them through home depot and wanted to get a swamp cooler installed. The estimator came and didn’t look in my attic — gave me an estimate and said they’d put it where ever I wanted on the roof. I indicated that it COULD not go on the South side of my roof at all (I’m having solar panels put on the south side).
I needed to reschedule the initial install date, and the estimator never called me back. The installer who did call to tell me the crane had been scheduled, said he had no knowledge of the request to change, and that the estimator often didn’t communicate well. I reminded the installer of the need to keep the swamp cooler off the South Side. On the day of the install, the installer said there was no way the estimator could have even looked in the attic to see that it HAD to go on the south side… He proceeded to tell me that a better (and more efficient) system would be a new heating/​cooling combo which would run me 6500 or so. He said it would cool more efficiently than a swamp cooler (where is this possible?!?).
At any rate, they left — no install. A week later, I got an estimate for the «6500» heating/​cooling combo which was 11,500. I said no thank you. 3 weeks later, the charge for the uninstalled swamp cooler went on my home depot card and I’m fighting to have it removed.
Best part was, I just had another company install the swamp cooler correctly on the North side of my roof, even though Delta Mechanical said it was impossible. Did they do it all to try to sell me a furnace/​AC combo at 3x the price of the swamp cooler?
Steer clear!

Delta Mechanical is Home Depot’s HVAC installer. How they got this contract is beyond me. They installed a whole house evaporative cooler in 2012 and it worked fine for the rest of that summer. When I re-​started the cooler in the summer of 2013, the thermostat screen was blank. I looked at the control panel and despite an «up» arrow clearly marked on the panel, they installed the control panel upside down, allowing rainwater to enter the panel, frying the circuit board. I called Delta and told them the problem. They sent a guy out several days later, who said, yes, water got in the control panel, it was Delta’s fault, and that the guy who installed it was not longer with the company. Of course he didn’t have a replacement panel available – despite me telling them that was needed for the repair. Very friendly, he notes that we have an infant in the house
Two weeks go by, and they say they can’t find a replacement control panel. I called the manufacturer directly, and they had the panel in stock. I told Delta Mechanical. Delta tries to install the panel and says it won’t work – they need a different panel. The repairman promises to be back the next morning. As a nice gesture, he bought two small room evap coolers for us to use overnight. However, we received no call, no repairman the next morning or for a week. Several of my calls to Delta go unreturned. Two more weeks go by and they say they have the correct control panel and can install it in two days. We re-​arrange our Satuday plans to finally get the cooler fixed… and…no…Delta calls to say they are too busy… or the panel the panel has not been received – they give different excuses to me and my wife. So, over a month and we still have a nonfunctional cooler.
Stay away from Delta Mechanical – they are incompetent and have horrible customer service. Hire a local business – and if you know a decent HVAC contractor send me a note!