Good Spa

Worst Spa Experience EVER!!!
I had purchased a spa experience at Goodland for my mom’s 60^th birthday. For starters, when we showed up, there was a loud DJ party going on by the pool just outside the spa, so the loud music didn’t create a relaxing environment with all the noise thumping through the walls.
As for my experience, I had ordered the hot stone massage, but the masseuse forgot to use the stones. Additionally, he couldn’t get his music to come on to cover the loud music outside because of connectivity issues. He was futzing with his phone for 15 minutes, and then cut that time out of my 50 minute spa experience. It also made us both feel stressed out because it was frustrating. Plus, I was lying there naked while he was trying to figure it out, which adds an additional layer of awkward.
As for my mom’s experience, her masseuse talked incessantly about her own health problems during my mom’s entire treatment. Usually one expects a quiet and relaxing experience during a massage, not to be bombarded with someone’s issues. Plus, who talks during a massage? I’ve never had a masseuse do that? My mom felt really awkward because she didn’t want to be impolite by telling her to be quiet, so she just laid there hoping she would stop eventually, but she didn’t. I could even hear the woman talking from my treatment room next door.
Afterward, I called the hotel and corresponded with a manager named Mindy who promised to «make me happy.» I said I wanted a refund. She said she’d look into it, but also denied responsibility for what happened stating, «the spa is outsourced so it isn’t part of the hotel.» It has the hotel’s brand name on it, so why wouldn’t you own for that? If someone made me an awful sandwich at Subway, would Subway be like, «Oh yeah, that’s not Subway’s fault — that guy just works here?»
I called and left several messages for the manager afterward, but she was mysteriously unavailable every time I called and would never call me back. The one time I did get a hold of her, she said she spoke with the spa people and that she would get back to me. She never did.
I felt really embarrassed because this was my mom’s 60^th birthday. She has had a really hard year and I wanted to make her feel special. I had raved to her about how great the Goodland Hotel was, but boy did I look like an idiot when this happened.
I’m still not happy.