Hampton Inn Santa Barbara/Goleta

My 5 starts goes out to the friendly staff — Kara and Debra especially awesome at the front desk. Shout out to the ladies who make breakfast every morning… BOMB! I was up at 6am for it every day: D I was traveling for work, and the cleaning crew also made sure my room was clean and stocked before I came back from work. My only complaints were the wifi was tad slow, and the elevator was a tad clunky 0₀ I did not have trouble with noise, my room key, service, as some guests have mentioned. If you need to stay in this area, come here. I’ll be back in a couple weeks and I think I’d like to stay here again!

We had a very disappointing stay here. At both booking and check in, we requested a quieter room. We ended up getting a room directly above the hotel entrance on the second floor. It was also close to the elevators. The walls were paper-​thin. We could hear cars, conversations near the elevator, and the next-​door guests talking loudly late at night.
Being a Hilton Hhonors Gold member, you’d think that they’d at least give us a semi-​quiet room. Instead, this was one of the loudest rooms we’ve ever stayed at. After the stay, I called Hilton Hhnors and let them know that we were disappointed. Instead, I got lectured about why it’s not their fault and why I should’ve talked to the hotel manager.
The thing is, I tried to talk to the employee at checkout, but instead of talking to us when it was our turn in line, she turned away to answer another person who went straight to her because he was having trouble with his room door. Later a technician came and she started talking to the technician. She only had time to take our room keys without looking at us. Because she did not seem to have time for any other guests, we decided we didn’t want to wait any longer just to tell her we did not enjoy the stay. Obviously, according to the Hilton Hhonors employee, we missed our chance of giving feedback and being taken seriously.
PS: There was never any hot water or decaf coffee in the «24-​hour» coffee and tea area.

Not horrible, but way overpriced, even for the area. On top of that, my wife left a sweater in the closet and when we called they couldn’t locate it… Lots of nice places around.

Nice, clean rooms with good water pressure in the showers. Good breakfast. Check-​in, they couldn’t give us a key for some reason, said it wasn’t working so a staff member had to walk us to the room and let us in. They gave us the key shortly after. At check-​out, for whatever reason, the staff member couldn’t check us out. She ended up handwriting my credit card information which is a big no, no nowadays. They emailed me a receipt later on.

Excellent hotel, very comfortable beds with four pillows, ample spaced gym with free weights, cables, lots of cardio equipment, nice staff as well. Cookies in the evening. Will return when in the area. Includes hot breakfast as well.

After reading prior reviews, I was a little leery about staying here, even asked my other half if he could get a refund 48 hours before check in. My experience wasn’t as bad as my Unilocal brethren. I’m not going to decrease my stars due to their technical difficulties with their key cards, stuff happens. The staff was accommodating, despite their stress due to their technical issues and having to escort the guests to their rooms to let them in. No big deal, to me anyway. The bed was incredibly comfortable, the room was immaculate, and the a/​c worked. The continental breakfast was typical for a Hampton, no surprises there. However, their signage needs to be more visible on Hollister ave, because I drove past it three times before I figured out where it was.

I usually stay at Hilton properties to rack up the honors points. So was in the area and stayed here. Typical Hampton with courteous staff, nice /​newer /​contemporary rooms and a great free breakfast to get you on your way. This is located in an unusual place right in the heart of Goleta but you can walk to some stores and eating places.
This particular stay the entire electronic key system didn’t work. the lady at the front desk was very apologetic and let me into my room a number of times without seeming put out. New place, nice room interiors, quiet, nice area. .. recommend and have no complaints at all.

We stayed here over Labor Day Weekend and the room was very comfy and nice, very standard. However the 3 stars is for the RIDICULOUS customer service experiences we had. After the rooms were booked, we called to ask if we could have an early check in, about 10 or 11a, their phone systems are so confusing and annoying, it took several calls and way too long to get an actual person on the line. Once they were on the line, he was confused the entire way. This was a little frustrating because our request wasn’t major. After our call, we get an email confirmation of the change to our reservation and the note put in was «EARLY CHECK OUT 10A.» No no no, we called back and after dealing with the phone system for 10min. again, finally got ahold of another person and she says they can’t guarantee an early check in. WTF? We just showed up at 11a and checked in, our bad for even trying to be courteous. Next annoying experience: on our way out the next day, we asked the front desk to please have house keeping visit our room since the first time they came by in the early morning we had the do not disturb sign up. She laughed and said «Of course they will come by to do your room, they are doing their rounds.» I told her how they already came by and passed our end of the hallway so i’d like to make sure they came back to do our room, she scoffed and laughed again and said they always go back to do the rooms. Very patronizing. Ok, sure. We come back at 8pm that night and of course… our room wasn’t cleaned. We needed new towels, trash needed to be taken out, the room was a bit of a mess and after calling the front desk they ran up some towels and a huge plastic bag. That also sort of annoyed us because she handed us the bag and left… she didn’t offer to wait for the trash bag when we fill it up. So a huge trash bag was sitting in the room with us the entire time… oh well.

The room we stayed in had 2 beds, one of them had sand in between the sheets. Nice breakfast and close to UCSB.

I wish I could give less than 1 star. Never in my life have I been made to feel like I was trying to take advantage or get over until last night. The front desk person was rude, condescending, opposite of helpful and clearly hated her job. My agency went out of their way to fax the credit card authorization form which never made it after more than 30 attempts (they don’t take e-​fax btw) so the form wasn’t on my account. I tried having it emailed to me after waking her up at 11:30 at night which she did willingly, only for the front desk lady to then say it wasn’t good enough because my name wasn’t on it. When I asked my agent to then add my name to it, she did. She had shredded the earlier form so all she had left was the scan, which she printed, added my name, scanned again. This form was a scan of a scan so it was lighter, except for my name. The front desk lady said I had tampered with it and insinuated I was being fraudulent. At that point, we’d been there an hour trying to get this issue resolved with no solution in sight. I started looking into alternative accommodations because I could tell she very suspicious, I didn’t appreciate her attitude and lack of customer service and didn’t want to stay there anyway at that point. Once I was finally able to check my email in their super slow connection box-​sized business center, I was about to print the credit card autho form from the other hotel, when I was kicked out, told to log out and leave. I’ve never been more offended in my life, but I was too tired to be rude back, and instead knew I could just take to Unilocal with my experience. Hopefully the day shift people are nicer. But if you’re planning to use a company card to pay for your stay, use an old school fax as they’ll imply that you’ve tampered with their forms when you print it out and hand it to them. Needless to say I WON’T EVER be staying at any Hampton Inn here or anywhere else in the future. We have had an amazing experience at Lavender Inn by the Sea in Santa Barbara where we ultimately chose to stay instead for $ 208/​night instead of $ 245.

After a 7 hour traffic ridden ride from Vegas, our group of 13 shows up to the Hampton inn Goleta. When we attempt to check in, we get a blank stare from the employee behind the desk. They are completely booked up. When our signed contract for the block of rooms is produced a few calls are made, shoulders are shrugged and we were left to fend for our selves trying to find rooms for 13 exhausted travelers. This is during vacation season by the way. Not an easy task. They offered zero help. They did not honor our contract for 13 rooms for 3 days. I absolutely discourage you from staying here.
Ps they also shrugged their shoulders when we asked about the conference room we reserved.
Totally unacceptable business practice! I would give no stars if possible.

This review is solely based on the two employees I had to deal with during my two-​day stay in June 2015. I have stayed at this Hampton Inn frequently since 2007 and have never had any issue whatsoever with the amenities or wonderful employees. This is a higher-​end hotel (for me). I have paid as much as $ 400 per night. I arrived a little after 3PM which is check-​in time. The person behind the counter was telling a gentleman that his room wasn’t ready yet. He went to take a walk. There were no other people at the counter except for me. I stood in front of the employee (Dona F.) and I stood there and stood there while she fiddled with her computer. I literally stood there for 20 minutes without ever being recognized. I stood there out of morbid curiosity, wondering how long this would go on. She finally looked up around 3:30 and asked me if I wanted to check in. I calmly said yes, that’s why I’ve been standing here. She informed me my room wasn’t ready yet and it would «be ready when it’s ready» when I asked. I had just driven six hours. I asked if there was a discount for the room being ready far after check in. She completely ignored me and was engrossed in trying to do something on her computer. She seemed frazzled that she could not accomplish something, obviously having no idea what she was doing. After a few minutes of this I asked to speak to the manager. During the 45 minutes I had been standing there, the manager had popped out 2 or 3 times, looked around, and gone back into the back, offering no help. I asked to speak to the manager and she came out. Note that neither of these employees spoke English well. I asked if ANOTHER room was available instead of having me stand around for nearly an hour. Other rooms had been available all this time of the same size I had booked. Note that *I* had to solve the problem myself. The manager (Silvia F.) told Dona F. to give me a 20% discount and walked away. Dona looked at my bill, picked up a calculator, and stared at it. She walked over to another employee and whispered, asking how to figure out 20%. I am a fifth-​grade teacher and my ten-​year-​old students would’ve had no problem with that with pencil and paper, let alone a calculator. Later, when coming back one night and asking if there were cookies, I was told in a snotty voice, «We’re not *required* to do that.» There were more instances of rudeness but this review is long enough. When I return to Santa Barbara, I will inquire if these employees are still working there, and if they are, I will not be giving Hampton Inn my business. Finally, after my stay, when checking my Mastercard since I was wary of what this employee had done, my bill was FAR less than the nearly $ 400 it was supposed to be. She had obviously done some crazy math and taken far more off my bill than 20%.

We arrived here on June 15, 2015 for one night. Check in was easy and the room with two beds was clean – it was on the first floor with the main road just outside. Some street noise could be heard in the room. But it died down after 10PM. There were some early morning noise issues experienced during our stay. The GYM WAS LOCATED NEXT TO OUR ROOM. Around 6AM there was this pounding from someone running on a machine. SO avoid this room if you’re staying here. I would stay here again if in the area but in a different room.

If you’re with any government entity and using a GTC this hotel is not for you. Recently a group of us were on a military mission and our command picked this hotel due to its Govt Rate and location. While the hotel itself isn’t bad, the guest service is the worst ever. Many of our group had issues with them charging wrong cards and overcharging others. God forbid you try to get someone to fix it because their normal staff is incompetent and cannot do anything without a manager. Also, everything is the customers fault according to them. I’d rather sleep on an army cot in the middle of a field then deal with their customer service and stay at this location. Currently, almost a week after checking out, we are still trying to fix their mistakes. Again, if you’re with the Govt don’t stay here.

While I’m a fan of Hampton as well as all the Hilton hotels, I feel the need to comment on a stay at the Goleta Hampton that was somewhat under par.
My wife and I were in the Santa Barbara area for a training class she was attending, and booked a room for several nights at the Hampton as it was close to her training facility. We were disappointed in our stay for several reasons.
No problems with the hotel itself or our room. The property is clean and well maintained, as one would expect for this chain. The staff is friendly and eager to assist with any problems a guest has. However, the staff appear to either be new to the hospitality industry or not sufficiently trained in their jobs.
We went through a total of six sets of keys in our three night stay. The keys either did not work for opening our room or were unable to access the exterior locks if not using the main entrance. The staff didn’t seem to understand how to program the keys, or perhaps there was a system malfunction. In any case, the problem should have been dealt with instead of having to replace sets of keys daily.
Our reservation, which was split into two due to the nature of the trip (one on the corporate «dime» and one on ours), was mishandled, causing the staff to not realize that we were to be there a total of three nights. I received a call while out of the hotel asking if we were staying an additional night, which was already in the system. Thankfully, the manager on duty saw the additional reservation, and more problems were averted. We had to confirm this fact again the next day.
Obviously, the above problems were more of an annoyance than major issues. However, after many years of staying in the Hilton family of hotels and being accustomed to the outstanding service one receives at these properties, the Goleta Hampton was a bit of a disappointment. This may be a new property, new staff, or a combination of both, but it’s not up to the quality of the Hilton name.

Like all Hamptons the rooms were great and the service was very good. Breakfast was yummy and I have no complaints about this location.

Really bummed that this hotel has gone downhill since their remodel. I really loved staying here because the staff was so nice and the place was well taken care of.
I have stayed here at least once a month for the last three years and the place was on of my favorite Hilton brand hotels. I was willing to overlook the issues during the remodel because the staff was always so nice. But since they finished up they no longer seem to care. Perhaps they have new management as well?
Never complained, never used my Hilton status to bully anyone, this stay I did ask for another room because the curtains only covered about ²⁄₃ of the window, absolutely no WI FI and the sink backed up. What I got was 3 paper clips to hold part of the curtain closed. I used 3 pillows a comforter and a chair to cover the remaining gap. Time to take my business elsewhere.

I usually love Hamptons, but this one was not up to par.
Riding home from Monterey, we had to make an unplanned stop and find a hotel after my eyes started giving up around 5pm. This Hampton has its own intersection and light which is very nice, and the parking lot is narrow but deep so you could park away from the main street to feel safer since this isn’t exactly a great part of town.
Lobby is small and dining area is a bit scattered and not as uniform and flowing as other Hamptons.
Young man who checked us in wasn’t bad, but I felt like I was speaking with a cashier at Fry’s.
Elevators are PAINFULLY SLOW. You’d be better off taking the stairs.
Room was clean, but the AC unit came on at 2am and woke me up with the wrath of Zeus. Really, REALLY, loud. How loud? Well, I was wearing my ear plugs (walls are very thin too, VERY thin) which I use for riding my bike and the AC unit sounded as if I weren’t wearing hearing protection at all.
Over all, I’d say this is one of not-​so-​great Hampton Inns, but it isn’t bad. I’d say the location is its biggest failing, and that the clerks and other staff are fairly dismal.
Would I come here again? Most likely no. There are several other hotels within a couple miles that charge roughly the same rate ($ 200/​night) that would give you better surroundings and service.

The summary: a decent enough place to stay, but don’t expect customer service or anything above a beyond.
The details: The hotel exterior and general interior look nice, but are truly nothing special. Check-​in was fairly painless and quick, but we were given no directions as to how to get to our room. It should also be noted that there is only one elevator, so it doesn’t matter where you park because if you’re not on the ground level you’ll have to make your way to that one elevator anyway. I was finally able to find two sets of stairs, but they are not we’ll marked it easily accessible by any means. The room looked nice from a general appearance, but again nothing standout from other standard hotels. I did notice what was supposed to look like a hand written note that our beds were clean, but quickly realized that they were merely mass production printed notes. The one duvet appeared to have some stains, so I avoided that bed. To our surprise… our room had 2 «queens» (and I use that loosely as they were more like small fulls) instead of the king bed that we had reserved. When we called down, staff told us there was nothing they could do since we’d booked through Hilton Honors. Really??? The hotel was not even close to being full and they would not switch us to the type of room we reserved! Additionally, all other times we’ve stayed in Hilton brand hotels with our HH membership, we receive at the very least bottles of water and many times some homemade goodies like cookies or snacks… Not here! On one occasion we were sharing the elevator with two members of the facility staff, who were rude enough to cut in front of us to get off the elevator first… another «so much for good customer service moment». The breakfast offered in the mornings was not that great… the omelette tasted oddly sweet and I’m pretty sure the cheese inside was not real. I had a couple bites and stopped eating as I didn’t want to get sick, and switched over to a banana and bagel. The next morning we didn’t even bother going down for breakfast.

Very nice and clean hotel. Great staff
Usually we stay at the pacifica and didn’t care for it, definitely would rather stay here again.