I’ve tried DD on 4 different occasions. They have the most incompetent staff imaginable. It seems there is constant turnover, which is understandable with a fairly new good service business but they keep hiring young and poorly qualified people over and over. I suppose this is a franchise location but you would think the owner would have some concern about the way the place operates
R J.
Rating des Ortes: 4 Fort Worth, TX
Dunkin, it’s fairly new in town and they’re doing great!!!
Billy M.
Rating des Ortes: 1 Granbury, TX
This place is a Joke with a capital J. We ordered my son’s birthday cake several days ago and when my wife went to go pick it up the night before his birthday, they didn’t have it made. Their cake decorator was ill. I’m fine with the decorator being I’ll is the fact that they didn’t even have the common courtesy to call us and let us know. Luckily Dairy Queen came through for us. Also we have stopped going there for ice cream they are always out of the popular flavors.
Tyler W.
Rating des Ortes: 2 Edmond, OK
Food is good. Normally good customer service. However they run out of donuts all the time. I have been there several times where the donut I ask for is out of stock. If you go after 4pm then there is a 50% chance they are out of the donut you want. Be prepared.
Eric W.
Rating des Ortes: 4 Tarrant, TX
I’m a fan because I found a place in Granbury for a bagel(and lite cream cheese). They had 4 or 5 varieties of bagels, and mine was pretty good. Other than that it’s a Dunkin’ Donuts, you know what to expect, well maybe you don’t. Did you know they now do more than donuts, as in egg dishes and lunch items? I didn’t. Only one thing bugged me about this location and that’s the interior layout. When it’s crowded, as it was when I was there, there is no obvious place to line up when waiting to place your order. As I waited to place my order, I watched people come in and line up with people waiting to pick up their order. Very confusing. I think something is needed to direct people where to line up. Oh, one other thing. I guess it’s a new store model, but it is co-located with a Baskin’ Robbins 31 Flavors. Bottom line: Nice addition to Granbury.