Firestone Complete Auto Care

I had problems from the very beginning. I had 4 new tires installed, an oil change and new brakes and rotors installed. The techs didn’t know how to turn off the check engine light. My tires looked used and the check tire light is STILL on. They couldn’t figure out how to turn it off! I’m very disappointed as the cost of the services were over $ 1,000! Then once my car was complete, they FORGOT to call me to come pick it up!

Currently here: i have been here since 7 am the time they open its 9:21 im ONLY getting a oil change i have been watching since they pulled my car back at 8:25 and as im watching i can tell its about to be a issue well sure enough i get told they dont have the right filter for my car but they can put another one on for an additional cost as im pondering why should i be charged for a problem that is their fault im at the window watching as the guy just stops working on my car and begins to work on another car also another lady who came in for a oil change after me has already been gone 30 mins and as we speak another customer is leaving. This makes no sense to me i have never been to a place where it takes 2 hrs and counting to change the oil on a car and where they just stop what they are doing to smoke a cigarette or whatever they do in the shop I WOULD NOT RECOMMEND THIS PLACE TO ANYONE UNLESS YOU WANNA BE HERE WAITING ALLDAY!

First Oil change I get home and my car is leaking fluid. 3 trips and many many hours in the lobby I find out they did not put my drain plug in correctly. Go back time for a new oil change, get home im losing about a gallon of oil a day. Take it back tell them im in a hurry trying to get to work. They tell me they broke a gasket on the drain plug no problem they will fix it. Two hours later and im now late for work its not fixed, i get my car and leave. Next morning manager calls me they need to replace my oil pan only will need a couple of hours can I bring it in. I bring it in at noon and call them at 430 and they are waiting on the part ??? really its now almost 6 pm and still nothing. When I asked the employee «Rod» why if they screwed up two oil changes in a row why should I ever bring my car back to them for ANYTHING and he just shrugged his shoulders. Im still waiting to hear back from corporate

This place used to have great customer service. They’ve absolutely lost a family of customers today. Was told when I dropped off my car they should be about to have my car done within 2 hours. An hour and a half into it and they come out to talk to me about that they are doing. I ask how long it’s going to take to finish replacing the brake pads and am told it would take another 30 minutes. ANOTHER HOUR AND A HALF later they still aren’t done. Better yet my car was viewable the whole time. I watched as the guy working on my car multiple times stopped what he was doing to go work on other car/​oil changes. Absolutely ridiculous. No one here cares or has a Sense of urgency. If your dropping your car off all day maybe this is the shop for a you. But don’t expect them to have any clue how long it will take to get your car done. Over 3 hours to replace brake pads and do an oil change and state inspection. Horrendous.

This review is for wheel mounting and balancing.
I had spoken to a lady two days prior to my scheduled appt date on which the best day and time was.
Guy in background: have him come in 11am Sunday
Her: he wants you to come in at 11am Sunday
Me: how long does it take?
Her: 60 – 90 minutes
Dropped off car at 10:54am for my appointment at 11am. Came back at 2p to see what was the status. The car was already on the lift with all four wheels/​tires removed. The car was done at 2:40pm.
Total was $ 109 for wheel mount and balance, recycle fee and the tmps fee. Total time: 3 hours 40 mins. Plan accordingly!
Why two stars? I found two scratches deep in the wheel well. No way these were from curb rashes. Lack of care and attention. I won’t be coming here again.

Very disappointed in today’s customer service. I came back to this location because my previous experience was great. Today it has been lacking in every detail of care. Came in for an oil change and inspection. Was told the car would be ready by 3pm. That time came and the car hadn’t even moved. But that’s not all, I was not acknowledged when I walked in the building or when I came back to the desk to check on my car. People make eye contact and either ignored me or walked off.

I came here for the first time today based on the Unilocal reviews I read and was very impressed. This was my second opinion on a brake issue I was having, and here they took their time and checked everything out, as well as doing a much needed tire rotation. They told me of a few things that they recommended maintenance for, but not in a pushy way. These guys were actually concerned about customer service, and treated each of their customers with the same kind of caring.
I didn’t experience the quick service everyone else mentioned (3 hour wait with appointment), but then again I was having a lot more checked them just a quick oil change, and on a Saturday. Definitely will visit here again!

Great and fast services.
Always very reliable and will beat any price. The work they do it too notch and lasts for a long time.
I got a recharge for my AC system. I got it last summer and it has stayed cool ever since. The price was a lot cheaper than other stores I checked, and it took them a very short time to complete the process. I would recommend this location for repairs, and will be using it again!!!

These guys are great. Competitive pricing on parts and on labor. The best thing about them is that they are honest. They will not recommend anything you do not need. I have had work done here three times and they are 35 miles away from my home and the extra distance is a minor issue. Ask for Chris L. he will not steer you wrong.

I visited this Firestone when in need of an oil change. I love that Firestone offers walk-​in oil changes. When a coupon was in my weekly circular, I headed to this Firestone and got an oil change for $ 24.95-synthetic oil blend and all for my small but high maintenance car. :-)
Laura was very friendly and helpful. She really broke down my car’s needs and I can tell she cares about the customers.
My wait was an hour and a half, which was a half hour longer than quoted, but I didn’t mind too much as I had a magazine and some work to do. Once they pulled my car in the actual oil change didn’t take that long. It was just busy for a weekday/​
Overall good location, good service, and a good price!

I just moved into town and this auto care location was right near my house. I am usually iffy about going to new places outside of where I was going, but the Chrysler dealer that I was going to were not caring for my car as needed, specially with all the money I was putting into it, along with giving them my business. I value great customer service and at Firestone, they were great with customer service. The manager by the name of Chris made sure I was taken care of and in a timely manner. He gave me great advice and made sure I knew everything that needed to be service to my vehicle. The whole staff was very friendly and communicated well with one another. I would highly recommend this location to my family and friends.