Amway Grand Plaza

Let me select a few words to describe this place. Uh, Prestigious, antiquey, timeless and BOOSHIE. Yea I said it. Walking through the lobby feels like it should be a slacks only/​no jeans type of establishment.
Just in case you missed it, make sure you look up to admire the big giant lavish chandeliers and exquisite ceilings. It’s ok, go on, take pictures, don’t be shy. This is the only proof that you’ve been here. It’s better than just telling your peers and them thinking you’re bologna because you haven’t got a proof.
Anyways, the rooms are pretty nice. The whole antique feel extends all the way inside the rooms. Nice comfy beds, fluffy pillows, a desk, flat screen TV, night stands, lamp shades and a closet. Bathroom with deep soaker tub, a toilet the flushes, sink with a mirror and a faucet where hot and cold water comes out of.
I like this hotel! And I can’t wait to see it again in the near future.

Brought our girls (ages 7 & 10) here for the weekend. Our rooms are gorgeous (we stayed in the newly renovated side) and the view of Grand Rapids from the 18^th floor is amazing. We enjoyed several of the restaurants here including room service for breakfast both days, and ventured out to the other restaurants within walking distance. The pool was very nice, and our girls really enjoyed the kids hot tub (there’s an adult one, too). Staff is fantastic. I love that you pay for valet by the night — you can come and go as often as you wish and it doesn’t cost any extra (other than the tip, of course). We look forward to another winter weekend getaway!

One of the best hotels for friendly staff! Love the new décor! I love the boutique Emmanuel and Emmanuel II.
Great shops!
Delicious food!

This hotel made me sign up for Unilocal… I stay at hotels often and service is my number one thing. The Amway Grand gets the top spot on my list for best service, and a beautiful hotel overall. Their employees are highly trained and I’ll definitely be coming back!

Everything else was nice, staff was great, room was excellent, but disappointed that there was no bar or restaurant open late as our convention got out really late. There is only one bar a half block away that stays open late. It’s called Z’s. The made a ton of money off of us.

We booked 2 adjoining rooms for New Years Eve. We called at 1 PM and were told our rooms were ready to check. It is now 5 PM and we have been sitting here for two hours and our rooms are not ready. The line to check in is huge. You would think a hotel of this size would be prepared for New Year’s Eve. We are severely disappointed with the Amway Grand Plaza. This will most likely be our last stay here.

I reserved a room at the Amway Grand Plaza hotel as part of a wedding block. I asked nicely while making my reservation for a corner room in the newer area (the Tower). I was told over the phone this is usually a paid upgrade but they’d see what they could do for me. When I checked in, I wasn’t expecting either request to be honored, but was pleasantly surprised when I was told I’d be in a high corner room in the Tower (!!!).
Our room view was just mind-​blowing. I’ve never stayed in such a nice hotel room. The beds were heavenly, the linens were clean and soft and the shower was so relaxing. There were ample outlets, a nice desk, a huge TV and lots of guides for the city.
The service during my two day stay was incredible. From check-​in to check-​out, I felt like my stay was truly appreciated.

Arrived at the Amway for a girls weekend– we used valet which was definitely worth it, especially when we got our first snow fall. Valet was 29 a night.
We booked a river view so we were in the tower, which was newly renovated. Our room was modern with fantastic corner views of the river. On our second night We were rudely awaken by some loud kids screaming outside our room and banging on their room door trying to get in before their parents could unlock the door, so needless to say, the walls are paper thin or maybe the kids were just at a level 9 instead of a 3…
The sauna was awesome. The pool, jacuzzi and fitness center looked to fit everyone’s needs although we didn’t have time to visit these. Located on level 4.
We ordered a small veggie pizza the first night. It was a thin crust which was good but the flavor wasn’t anything worth bragging about.
Overall the hotel has a lot of cute gift shops and the hotel itself has a lot of character and charm. Located within walking distance to The Chop house, Madcap, the Bob and a bunch of other cool spots. Definitely worth the money for sure.

Want to stay in a hotel that skips housekeeping, doesn’t have working wifi, will not allow food to be delivered to your room (they forced me to go downstairs and pick up my delivery) and has the worst customer service imaginable? Their comment after I had to rush and change to go to the lobby was: «You made him wait so long we almost stole your pizza!».
I have had a better hotel experience at a 2 star motel.

My girlfriend took me here for a weekend getaway to visit local breweries and restaurants. When we checked in we told them that it was my birthday (which it was) and what we were doing over the weekend. Within minutes of us going up to our room and getting settled the hotel sent us complimentary chocolates and wine! Very nice of them :) Hotel overall was very clean and gave us great service. Only thing I have to complain about was our room, when you looked out the window all you saw was the huge power/​AC units outside. Not a pretty site.

One of the best hotels I have ever had the pleasure of staying in. Our Tower Suite room was simply gorgeous. The staff was exceptionally friendly and the service was outstanding. When we arrived at the hotel after driving for 14 hours, we were greeted by a very friendly valet who unloaded our car and turned our luggage over to a bellhop. We were so tired that we were grateful that check-​in was so smooth. Thirty minutes after pulling up to the hotel, we were sitting in the living room of our suite with our feet up enjoying fabulous room service and a terrific view of Grand Rapids.

This hotel is lucky to receive one star. I was disappointed from the moment I entered my room. 1) it was supposed to be a room with 2 Queens beds, we had 2 full beds. 2) hair in the shower, on the «clean» bathmat, AND on the floor. 3) makeup on the «clean» shower curtain. 4) unknown substance on the pillow. 5) after notifying the manager, and being assured the room would be thoroughly cleaned, the hair remained on the floor in the bathroom. 6) even on the 10^th floor, people on the street could be heard throughout the night and the neighbors conversations could be heard through the walls.
This hotel has a TON of stairs. We were at a conference with several elderly people who needed assistance and no one was available to help with the lifts. The wait staff was not attentive to the dietary restrictions, and even with place cards noting special meals, served guests foods containing allergens. They were unable to locate my luggage that was checked with the staff after we had to check out of our room before the conference was over (no late check-​outs were allowed). The bill was incorrect and included overpriced parking and a room service charge that was not made. It was impossible to get back to the hotel after retrieving my car from the parking garage and I had to drive around the block several times while my luggage sat in the lobby for over an hour. I would NOT recommend this hotel to anyone– the JW is next door, stay there.

Very nice hotel with lots of amenities. The restaurants were excellent. The Kitchen & Wolfgang Puck. Room service was always prompt and food was great. People were friendly, accommodating. Comfortable bed, pillows were not. Room was clean & spacious.

I don’t ordinarily think it’s worthwhile to complain about a bad hotel experience at a destination wedding but these people are every kind of terrible. They demanded an entire wedding party check in at 4 despite the party itself taking place at 4:30. They also place seven day holds, for basically a thousand dollars, on debit cards for absolutely no reason regardless of length of stay. These people managed to boggle the most basic of customer service tasks and spent more energy convincing me that it was my fault than actually rectifying the situation.
And yes, of course the checkout time is 11am. Like I even had to ask.

Great hotel, quiet and very comfortable room, fair price for the value given. Staff was very courteous and usually helpful.
The only downsides to our visit were the current lack of a in-​hotel breakfast restaurant (one is under construction) and a couple flubs by the otherwise excellent valet service: keys lost for 15 minutes and bad directions into a construction zone. All forgivable and ended well.
Our second stay here and definitely first choice for any further trip to GR.

We chose a more modern room and after an exhausting wedding week were disappointed to see that the room hd no tub to relax in. When i called customer service to switch to a tub room, not only was she rude but assessed a $ 200 charge to upgrade. Wild…
Aside from the tub the bathroom was so tiny only one person could fit in the space at a time. Nor was the space divided so if someone were to shower (with glass see through doors) another person cod use the mirror or hair dryer. The sliding door also allows no toilet privacy. This is only a space for a husband and wife — not friends.
The hot itself seemed lively but not open, all the restaurants or bars were closed until 4/​5pm so ventured in to the city which was a wee bit too far off the path but still easy enough to walk to. We walked about 6 – 8 blocks to find the first brewery.
The staff however was really accommodating and seemed extra friendly, we were even offered a bottle of wine to celebrate our nuptials.
The tv was super low quality and fuzzy on every channel.
The river view was nice enough.

I’m a bit biased because the service I receive here is work related but I don’t doubt they treat all of their patrons with the same grace. I am writing this review from a personal perspective.
The history this place holds feels magnificent to experience first hand. The carpet, the moulding, the chandeliers, the wood, the railings, the art, the mirrors, the fresh flowers, the lights, the rooms, the scented areas, I gasp around every corner. The older building has an old bank and lobby area that makes me feel like I’m in a different time and tax bracket. The newer updated tower is a force of beauty to be reckoned with as well as the classical original. The modern aesthetic of marble and stainless steel normally does not appeal to my eye but they’ve mastered the minimalist modern feel to make it approachable and comfortable. I loved my room with views over the river.
I’ve stayed in both the old and new parts of the hotel. I’ve seen many of the ballrooms, meeting rooms and halls that are usually like those seen in movies. The building is maintained with an omnipresent eye. No dust, paper, or dirt lingers long enough for a guest to notice. The floral arrangements and art are more inviting than intimidating as lavish luxury. The staff from valet, to bell hop, to turn down service, to housekeeping, to room service, to maintenance to front desk, to food line attendant all present themselves in the highest level of esteem. They are all dressed well and well put together. It’s obvious they like their jobs or they do a great job of fooling the guests. They are attentive and well spoken. They pay attention to detail apologize for any errors. Every staff person spoke to me with a smile whether they were providing service or just passing. They make me want to stay there more than anything.
My Mother and Aunt worked in a Downtown Detroit hotel that had all of the bells and whistles that this place has and I had not experience in Michigan since childhood. This place makes you feel like you are in luxury from the moment you step out of your vehicle. If I decide to concede and wave my white flag I’d consider getting married here. For those who are brave enough to take that step or just need to have a fancy party, book here. You will have a real experience.
The space is well designed and designed for the ultimate experience. You can shop, dine, swim, go to the spa, or just walk the river.

The girl at the desk when we tried to check in was unfortunately less than helpful and not friendly. We had a room that had already been paid for. We told her that the credit card authorization form had been faxed in. She went in

The girl at the desk when we tried to check in was unfortunately less than helpful and not friendly. We had a room that had already been paid for. We told her that the credit card authorization form had been faxed in. She went in the back and came out and said, «We don’t have it.» And that was it. She didn’t offer any solutions or suggestions. She also seemed perturbed when we asked for access to the included complimentary bar and breakfast. She said, «We have no record of that, but I just gave you access anyway.» Then when we asked what the times were for breakfast she said, «I don’t know; it changes every day. It’s in the folder with the keys.» It’s not that difficult to look in the folder and tell us the times. I was really disappointed with the customer service when checking in. For a luxury hotel and the price that was paid for the rooms ($ 450+), I would definitely expect nothing but exceptional customer service. I mean, this girl didn’t even smile at us or make eye contact. When we checked out, we had a better experience, but still, nothing that I would consider great customer service.
Our rooms were very nice; we had a suite with a sitting area, large tub in the bathroom, and an amazing view on the Tower side. I didn’t notice any noise during the night, even though we were near the ice machine. The room came with access to a bar with wine, cocktails and hors d’oeuvres. The breakfast included scrambled eggs, bacon, sausage, cereal, yogurt, fruit, muffins, bagels and donuts! I live in town, so I probably won’t stay there again unless it was for another special occasion.

I have to say I’m being generous giving the Amway a 2 rating. I stay here on business and every time it seems to be heading downhill. I am going in to my 3^rd night on this trip, and the Direct TV hasn’t worked the whole time. Today a big NCAA game, they say the only option is the in hotel Sports Bar (is the business really so bad they have to force people to go there to watch the game). You’d think if the channel works in the bar it would work in the rooms, or set up a viewing area in an empty ballroom or public area. Most of us are driving to an off-​site bar rather than be forced to eat the mediocre food and watered down drinks we’ve all experienced when we’ve tried the sports bar previously.
Also, the only affordable (Cornicopia) quick place for breakfast/​lunch in the hotel is closed as of today. The «replacement» is a breakfast buffet in the lobby, at $ 18.
I gave it a two because it is a convenient location, but this may very well be my last stay — the JWMarriott seems like a more viable option for future stays in downtown GR.

stayed here while on business. Very nice hotel but the main restaraunt was closed for private party and I ended up in sports café to eat. Hotel staff very friendly and helpful.
Room was nice enough but I could hear whoever was next door as if they were in my room. Loud people in hallways at 3am. I did not get a wink of sleep! Also could hear trains in the distance all night.
Clean hotel and on the whole very nice, maybe I was unlucky on this occasion!

Pleasant surprise! Was in town for a conference for a few days, and was a little nervous staying at a «non branded» hotel. This place definitely overdelivered!
The lobby and main spaces were beautiful and well maintained. Staff was extremely friendly and helpful throughout the time I was there. Room was large. I stayed in the original structure, not the new tower. Bed was comfortable, products in room were high quality.
Food served at the conference was good, and conference and exhibition space was large. There were a few other conferences in session during my time there, but the space was large enough that you wouldn’t even notice. If I ever found myself in the area again, I would definitely check it out!