Firestone Complete Auto Care

Travis and Jordan — Thank you for your excellent quality of service, professionalism and support when things go multiple ways, whether we expect them too or not. You both visibly stand beyond your personal commitment in providing quality of service while fully representing the company you work for. Yet never stepping aside from showing your customers respect and taking the extra time to acknowledge them as the people they are. Thank you.

I went in for an oil change and brake inspection. The sales and tech dept told me exactly what the issue was and that if it was them they wouldn’t put the money into the veh as i plan to get a new one in 2016. The could have could me about 1000 – 1300 worth of repairs and i wouldn’t have known they weren’t necessary.

I was scheduled to bring in my car to get a four to five hour job done and was told it could be done by the end of the day if I brought it in by 2pm on Friday. My husband and I were in town from Virginia without other means of transportation and it was going to be significantly cheaper here than back home. I called a few days in advance and confirmed the day of. After they had it for almost an hour, they called and told me that they failed to check the mechanic’s schedule and he was leaving early that day. They could not fix my car as promised after we made a special trip from Virginia and rushed to drive over ten hours and paid for a hotel in Pennsylvania to get to GR by 2pm and they failed to check the mechanic’s schedule any time I called. Maybe their prices and work are good, but their service had much to be desired for me.

I recently had an accident on a Friday night and broke my axle. It was quite late so I had my car towed to the Sears Woodland because I knew they were open on Saturday, and I was moving to Chicago the next day. Unfortunately, they were unable to do that kind of repair. I was going to have to have my car towed for a second time, so I wanted to make sure the next place could do it. I called over the Firestone, and spoke with Randy. He wasn’t sure if he was able to do it, so he was kind enough to drive over (in the pouring rain) and take a look so I didn’t waste my money on the tow. I brought it over there, and the tech looked at it. Randy was honest and straight-​forward on what I needed done — he even called a few different places to find the lowest price on parts. He gave me an estimate and promised they would get it drivable by the end of the day so I could make the move the next day. It took much longer than they thought, but the tech working on my car stayed two hours after closing to get it done! Then I went to pick up my car and they actually saved me about $ 100 from the original estimate since some parts didn’t need to be replaced. Randy even called me personally to make sure everything was to my satisfaction.
Everyone at this place was polite, honest, and extremely helpful in getting my car functioning again in such a time crunch!

Very clean place, good diagnosis but the problem is that they always push products and additional services. So I always go there with my heart in my mouth, scared of what they will «find». Go there knowing what you want to get done, dont ask them what needs to be done. Having said that, they are trustworthy with your car and does a good job. But, as mentioned, they carry the baggage of a big chain and hence try to push. Just say no to additional work or say you will think about it and come back later and you should be ok.