Jo-Ann Fabric and Crafts

The ladies in this Joanns location are so helpful when you are trying to find specific fabrics. I was starting a project and needed to test some pieces to see if I could dye them without the print bleeding out and they helped me find samples. Apparently it’s impossible to find pink Cowboys fabric so with their help I was able to fix my fabric dilemma. My project turned out great. Thanks to helpful customer service. Also this is a nice clean store.

We love Joann’s! Everyone has always been very nice and accommodating. They even let us use expired coupons. No problems here at all.

First time coming here to get tulle and supplies for my wedding.
Lady at the cutting counter was extremely rude, I walked up to her with a question, before I could even get anything out past ‘hi, can-​’ she cuts me off and says ‘I’m busy cutting this, you can take a number’. Great customer service, Lindsey or whatever your name is.
I’ll take my 250+ guests wedding supply gift list elsewhere!
Never coming back to this place!!!

Always fun to walk into the store and see what is new. Isles are a little tight to get around with the shopping cart. But there is a good selection and items are displayed nicely and stocked
Employees are hit and miss most are friendly and helpful but can come off as a little grumpy. But they do know their products and are willing to help always.

If you are looking for crafts at great prices, then this is your place. I love the sales racks and meandering through the store for artsy ideas.
The big problem with this store is the customer service. I have been searching for a coat button to replace the one that’s missing. Unfortunately, it is a toggle-​type button. I walked around the store for a long time just trying to find some help after my search was futile. Why do they not have more employees. I finally found one and she was clueless. So much for asking an «expert» at the store.
On with my search.

Horrible customer service. I came in one night and asked for help from an associate walking around the floor. Turns out she was helping another customer but said wait a minute and I will help you after I finish helping this lady. I wait near them but far enough away so as not to crowd them. She finished with that lady and came up to me and said I’m sorry I can’t help you because my shift is over. I don’t know what you are looking for.
So I walk around and find another lady. She helped me find what I was looking for. Which was one aisle away from where I asked the first associate-​on the endcap no less!
So I go to check out about 20 minutes later and that first associate was still there. Looks at me, says nothing and walks off toward the middle of the store.
Weird! Well I hadn’t been there in a few years so I chalked it up to one bad experience.
Went back a few weeks later… wrong merchandise displayed under different prices!!! Everything was in the wrong area! And they just don’t care. The fabric counter is the worst. It’s like you are bothering them when you ask for a yard of fabric. Those are just employees that just don’t care. I go there only when I’m desperate and Hobby Lobby is closed!

Jo-Ann’s is my go to place for anything to do with sewing. I am not a crafty person so I do not shop in that area but they have great isles of sewing supplies. On this trip I was looking for snaps that I could use to fix the snaps on the cuffs of my jean shirt. (The cuffs were too big) Found the right tool with the snaps and mind you really need to know what you are looking for to find it. Lots of choices for my little task… and the tool I purchased worked beautifully.
They do have a nice selection of upholstery material although they do not showcase it well. Merchandising is not Jo-Ann’s expertise and if they took the time to merchandise properly they would attract more customers.
Jo-Ann’s is run by a bunch of women (mostly) that are hard core crafters and seamstresses so they know their stuff. Always helpful and friendly.
They always have a long line to check out so bring your patience when you shop here because you will need it.

The people at Joanns Grapevine are extremely helpful and go beyond my normal expectations.
I had lost the instructions to a certain sewing pattern I had bought a few weeks before, so I went up to the fabric-​cutting counter to ask if I could take a picture of the instructions I was missing. They gave me a whole new set of instructions for free and I did not have to purchase the pattern all over again! I was very happy to recieve such great service, as I always do in the fabrics and sewing department of Joanns Grapevine. (:

I don’t know what has happen to this store. Why I bother to continue to come back either. I special ordered a embossing envelope and I did not know it takes two weeks nor was I told I could not cancel.
I called a week of placing this special order and both associates refused to check to see if it had came in. Apparently it takes two weeks. I was not told that. The associate refused to check if it had even came in. She stated only one person handles special orders and that person is off for 5 days. Really? That is ridiculous. They hardly have what I need but I always give them a chance. After I get my special order I will no longer shop there. I may a minuscule amount but you lost this customer.

I came here after work one day to browse and pick up fabric and other neccessities. Since I was wandering around so much, I would leave my cart in an empty aisle for the time being while I quickly scanned other narrow aisles. Well, I left my cart for too long during my trip because the grouchy woman, Stephanie working the fabric cutting counter mistook my items for abandoned go backs :-(It was embarrassing enough to ask her for my fabric back but then she started to lecture me about it! Calm down, this is a fabric store not a crowded busy bar! Guess they have nothing better to do. Upon check out, the cashier carried on a conversation with the last customer and then continued her conversation about Hawaii with me. I know she was trying to make small talk and while it was nice, you could tell she just wanted to talk and not even listen to what I had to say. Why talk at all? To hear your own voice? Over it… This Jo-Ann’s is loopy…

Dear Jo-Ann’s,
My wife just had the worst customer service experience in your Grapevine, TX location with the manager, Chris B. So I thought I would tell you the story.
Background: My wife is a second grade teacher who loves Jesus and one of the nicest, most caring people that I know.
She had purchased some items and realized half way home that the cashier had charged her for an item that she did not purchase. So she turned around with a toddler to come back to the store and get it refunded. When she got back to the store, she spoke with the manager who was checking people out (there was about 15 people in line). She quickly told him the situation and asked if someone could fix the problem so that she could get our son home since it was the cashiers fault.
Manager: «There were a lot of people ahead of you so you need to get to the back of the line.» (In rude tone)
My Wife: «Can’t you see what I am saying, you guys messed up and I shouldn’t have to wait, especially with a toddler.»
Manager: «No, I don’t see what you are saying.» (In a rude tone)
My Wife: «You are being very rude.»
Manager: «You are the one being rude, trying to bully your way to the front of the line.»
After he finally checked her out, she was signing the receipt and he said, «You can’t even sign it right.» So she called and left a complaint with corporate. Then I called to ask him to apologize to my wife.
Manager: «She wouldn’t get to the back of the line.»
Me: «I don’t care, you are the manager and you work in customer service. You need to have professionalism.»
Manager: «Maybe I could have handled it better, I tend to get testy with people that are rude to me first.»
Me: «Are you kidding me? You can’t talk to people like that. I don’t know how long you have been managing that store, but you certainly have a lot to learn.»
Manager: «Are you done?»
Please do something about this. If you need more to the story, please get in touch with me and I can give you my wife’s information.
If he is like this with a nice person, think of how he will treat your customers during the holidays.
P. S. I still think my wife deserves an apology.

If your into crafts they have it all here. The employees are very helpfull and willing to go the extra mile to help you find the item you are looking for. When you ready for to check-​out your purchase, keep your eye open for coupons near the register. You can save an extra 10−25% off of your purchase.